“What a great company! I ordered Earth Bones for my two very senior dogs. The bones came promptly. Unfortunately I found that my old babies were not able to eat the bones-old tummy’s didn’t do well. I wrote customer service and they refunded my purchase price immediately. Super customer service. Thank you!”
Hey there Anne, thank you so much for your shout-out to our customer service team, we love making our customers happy, even if our bones aren't a good fit!
“The five star review is for customer service. My dog wasn’t at all interested in this product, and refused to eat them. I contacted the company and they gave me a full refund. I’m very impressed with their service. A+”
Hi Francesca, thank you so much for your kind words for our customer service team!! We are sorry to hear our earthbones weren't a better fit for your pup. Thank you for giving them a try!
“This is a great company! I give them 5 stars for service. Unfortunately, my dog threw up both times he tried them. When I told Earthly Pet they immediately refunded my money and told me to donate the treats. There are very few companies I know that would do that.”
Hi Kathleen, thank you so much for your review!! We understand that not every dog will love our bones, but we truly appreciate you giving them a try. Glad we were able to make it right, and thank you for donating your unused bones!
“I received the order on expecyed time frame. I tried the bones with my two fur babies. I contacted the company to let them know and the company responded with a full refund. I will be donating the bones to the local shelter. This company stands behind their product. So if you are on the fence order them.”
“I have rated earthbones 5 out of 5 even though my dog didn’t like them. My dog would not even hardly lick one. Why 5 out of 5? earthly send me an email the day my earthbones arrived asking how my dog like them. I responded that he didn’t have any interest in them and within hours I had a notice of refund and a very kind understanding email saying all dogs are different and some dogs don’t go for them.
I am overwhelmed with the outstanding service of earthly. I will pass the earthbones I have out to my friends with similar sized dogs to see if they enjoy them. I want to drum up some business for this company because they operate so well a d with such integrity. What a wonderful breath of fresh air.”
Hi John, WOW!! Thank you so much for your review, we cannot express the gratitude we have for your kind words. I am very sorry our earthbones weren't a better fit for your pup, thank you for still recommending Earthly!
“Our old dachshund really liked these. However over a period of 3 days getting 1 per dat, he vomited 2 nights in a row. I would not say this was due to the bones as out dog has had many stomach issues over his 12 years. I contacted the company and heard from them the very next day and was refunded my entire purchase. Excellent company. I wouldn't hesitate to purchase due to our dog's sensitive stomach.”
Hi Linda, thank you so much for giving our Earthbones a try! I am very sorry they weren't a good fit for your pup. Thank you for your kind review on how your account was handled, we appreciate you and your pup!
“The customer service was excellent, ordering, shipping, etc. were exceptional. It's an awesome idea to create a wholesome product that helps with dogs dental issues (I should say dog parent issues) My only regret was my furry girl was unable to chew the dog bones.
Please keep up the good work in providing these bones to assist with dental cleaning.
Regards,
~Kathleen M Peck
kmpeck48@hotmail.com”
Hi Kathleen, thank you so much for your kind words! We are thrilled you had a pleasant experience with Earthly pet. I'm sorry to hear that your girl had trouble with our bones, but sincerely appreciate you giving them a try!
“I'm writing about the customer service. Excellent! Unfortunately, my little chihuahua didn't care for the earthbones and when I emailed them, they were very quick to respond with a refund! I only wish my little chihuahua had liked them! But because of this great service, I will be trying their bully sticks as soon as they get more in stock! Thank you earthbones for such great service!”
Hi Cheryl, I am sorry to hear our Earthbones weren't a great fit for your pup. I am very happy that our customer service was able to assist you quickly and efficiently, we are hoping to have our Bullys very soon!
“I've been searching for a good dental chew that my soft toothed border collie could eat and clean his teeth. We've done well with several types, Minty's, ones of that nature. While my boy just didn't care for them, our overall experience with earthly has been top notch! Order was easy and delivery was timely. I encourage everyone who is interested to give them a go.
A sidebar note. The chew's were mailed in a soft pack pouch. At some point in the handling the pack might have been crushed enough to pop open the earthbound bag. This may have contributed to the bones getting too stale and hard for my boy. As stated above he has kinda "soft" teeth and won't chew things that are too hard, including toy's.....”
Thank you so much for your review! I'm sorry to hear our bones weren't a great fit for your pup, we sincerely appreciate you giving our Earthbones a try and for encouraging potential customers to still try based on your experience with our customer service.
“Ur EarthBones are high standards and the quality of your response to my problem is immensely thoughtful and professional. I will recommend ur company 100% to all I know as I own and operate a beauty salon , my customers will certanily get the word out to all pet owners. Thank u for your prompt acknowledgement and response to me. D, Frazier. Ddfrazier2015@ Gmail, com”
“First the customer service is the best. They engage in a real conversation and don’t just read from a script. Second, my dog loves these and I like that they last a little longer than other dental chews. They have better ingredients so am confident giving to my dog. Highly recommend- comparable in price but exceed quality of others. Did I mention how fabulous their customer service was!!”
“Our dogs absolutely love these earthtones and they keep their teeth nice and clean. I only give it every other night because they’re both on a diet. I accidentally ordered the wrong size and customer service assured me they would take care of it. They said they will send me a new order out and I could keep the other one. I highly recommend ordering from these people the product is an A+ in their customer service is too.”
“First of all - Earthly's customer service is awesome. This is not meant to be a negative review of their product but my "very picky" Boston Terrier did not really care for the Earthbones. I contacted Earthly and explained this to them and I received a reply and TOTAL refund the same day. I would recommend this company to anyone who wishes to try it. I noticed that they now carry bully sticks which my Boston loves and I plan on ordering them. I just want to thank Earthly for their understanding and consideration that they afforded me.”
Hi Gail, We appreciate you giving our bones a try! We wish every dog loved our bones, but we understand that every dog is different. Thank you for recommending our company to other pet parents and I hope our Bullys are a better fit for your Boston.
“My Chase n I love ❤️ the company, employees n the bones for Chase.
Somehow I really messed up with the auto shipment, but they straightened out everything n got me back on track. Chase sees the bag of bones n starts jumping around with excitement.”
Hi Charleen! Wow, thank you so much for your kind words! I am thrilled we were able to get your account back on track and that Chase is enjoying our bones!! We are so happy to have you both, in the Earthly family!
“While the chews were not my dog’s cup of tea, the earthbones team walked me through some suggestions and then ultimately refunded my purchase with grace and generosity. I would definitely do business with them again if I didn’t have such a picky dog!”
Hello Lynn, thank you so much for your kind review! I am sorry to hear our bones weren't a good fit for your pup, but appreciate you giving them a try!
