“I skeptically got a bag of these to try with our 15 year old Minpin that literally had breath that smelled like poop just 4 to 5 months after getting his teeth professionally cleaned at the vet. I was amazed at what a great job they did! It was getting to the point that none of us could stand to have him on our lap because of the smell. Now he’s just the best cuddle buddy and doesn’t stink to high heaven anymore. We have a subscription now so we never run out.”
That's what we love to hear!!! Glad Earthbones have helped your guy get back to lap status, with his kissable fresh breath! Thank you so much for your continued support, Laura!
“Earthly gets 5 stars from me because of their outstanding customer care. We have an extremely "picky eater" pup. Unfortunately, try as we might we couldn't get her to try the EarthBones. Even emailed Earthly to see if they had any suggestions. We continued to try for another week, then finally let them know it wasn't working. They were very responsive, sent an email expressing how they appreciated our feedback and promptly refunded our money. I'm very impressed with their excellent customer service and prompt responses. Thank you, Earthly, for standing behind your guarantee!”
Hi Lynda, we are so sorry to hear that your picky pup didn't enjoy our Earthbones, thank you for giving our suggestions a try! We are thrilled you had a great experience with our customer care team, they are always happy to help!
“These bones are great ROXIE loves them we ordered by weight and got medium but she was having trouble eating them so the company sent us a free trial on the small size and she enjoyed them. A great company to deal with they refunded the larger size and we will be ordering more monthly to keep her teeth in good order.”
“My chihuahuas love earth bones. I recently rescued my 2nd little 5 pound guy and he won’t eat any other treats. He had bad teeth and we had his teeth cleaned by our vet. We’re hoping these help to keep his teeth clean. Customer service is great and the treats come quickly.”
Gigi, your pups are so so so CUTE!!! Thank you for sharing them with us! We are thrilled they are loving their Earthbones, and our customer care department gave you great service!!
“My Chihuahua loves the Earthbones. I love that they are made in the USA of healthy quality ingredients. Chihuahuas are prone to teeth problems, so these are part of her hygiene routine. Also, the customer care is very impressive !”
“My 50lb pit pull LOVES these! As soon as she finishes eating she runs to her bed and whines until she gets her bone. She's almost 9 years old and her teeth are beautiful. Wanted to add a one time item to ship with my subscription, and the chat moderator was very helpful with this request. They then went ahead and placed the order for me. THANKS!”
“Great customer service. My dogs love it and it has made a great difference in their breath. The only bones my one pup who typically inhales treats takes her time to chew. Did the auto shipment option, they are so great.”
Hi Raisi, sounds like our bones are a big hit in your home!! We are so happy you and your pup are enjoying Earthbones, and our customer service was great for you!!
“This company goes above and beyond helping their customers! I feel certain I must have driven Beau crazy with my repeated emails but was always greeted with such spectacular service every time! You are the absolute best!”
Hi Karen, thank you so much for your kind review!! We are always happy to help in any way we can, glad Beau provided above and beyond service for your and your pup! Thank you for being part of the Earthly Pet family!!
“My dog Remy should be writing this because he loves this company and the delivery not to mention the packaging. This company is above and beyond especially today’s world where you are lucky if you get your orders. I bought Milkbones for my dogs in the past but the ingredients can not compare nor the beautiful white teeth my GSD Remy has from chewing on Earthbones.”
Thank you so much for your kind words, Marilyn and Remy!! We love offering above and beyond customer service, and reviews like yours makes it all worthwhile!!
“I truly love all the products here! They are amazing and I trust the company completely.,I used to buy bully sticks from other companies, then I read about how when so many were tested, a great portion came back with bacteria. So sadly, I had to stop letting my 3 dogs have them and especially,when I read about the ones that had no smell, I found out they were bleaching them. I,was so happy beyond words, when I found the earthbones and how wonderful the bones were for my dogs teeth. Imagine how ecstatic I was when they came out with the bully sticks that were Maple slow cooked! Finally,I found a company that cares about animals, not only money! My dogs are so so happy and I feel so happy watching them enjoy these wonderful bones! I cannot be more happy and Thankyou so much for caring about our animals as much as us! Bless you all, really. My dogs are so happy and their teeth are great and in wonderful shape. I buy 50 at a time, put them in auto ship and freeze them because if they run out, we are all sad and miserable. I do feel their pain!This happened this past few months, now they are back and I keep telling my dogs that the man is coming with the bones to the door! They are waiting patiently, and really, this last month has been just awful without these amazing,maple bullysticks! The company was kind enough to write me and tell me they were back! Thankyou so much. I won't let my little guys run out again, it hasn't been good. At least I had the wonderful earthbones, but they crave the maple too. I totally get why! Thankyou again for,such a wonderful company with the best bones and treats that are made with healthy ingredients and with care.I hope everyone gets their dogs them, they will be so happy they did! I would,rather pay for these bones and their happiness, then vet bills! Thankyou again so very much!”
Hi Pamels, WOW!!! Words cannot express our gratitude, for your amazing review on our products and company as a whole. We are elated to be able to offer you and your pup awesome service along with awesome all natural products. So happy to hear our work is making a difference in your home. THANK YOU!!!!!!!!!!!
“My dog loves earthly bones and the customer service team has been incredible! When I first got the bones for my 4 year old chihuahua she refused to eat them. I wrote the company and asked for a refund and they responded quickly and gave me a full refund. Now 1 month later, my dog finally came around and ate them! After 1 week I noticed that her breath improved drastically and she absolutely loves the bones now. I am a super happy doggie Mom! The treats are healthy and they work.”
“Excellent customer service! Bones arrived quickly and unfortunately my dog is an extremely picky eater, and she didn't like the bones (haven't found one that she does like). Within a few hours of sending an email I was refunded the entire amount.”
Hello Shelly, thank you so much for your review! We are sorry to hear our bones weren't a better fit for your beautiful pup! We appreciate you giving them a try and for your kind words!
I am so sorry to hear your pups were not happy with our Earthbones! However, we are pleased our customer service was able to help with your return and refund!
Hi Lara, thank you so much for your review! We are sorry to hear your larger pup didn't enjoy our bones. Glad your Pom loves them and our customer service was able to help!
Hi Norma, thank you for your review! We are so sorry your little guy wasn't a fan of our bones. It's our pleasure to offer our money-back guarantee for situations like yours.
