Easylife Group Reviews

Name: Easylife Group
Rating: 1.18

1.2 Rating 558 Reviews

4 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.2

Based on 558 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 25th January 2025

Tony Jireh

Easylife Group 5 star review on 14th September 2024

Sandra Ria

Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for a parcel ordered 9 weeks ago tried calling THEM, 94 callers in front of me. Wish I had read the reviews. STAY AWAY FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

“Oh dear just read some reviews as l am awaiting my first order from easylife. I was expecting it to arrive any day!! but after reading the reviews l am no longer convinced it will arrive at all, If this company is that bad.”

Helpful Report

Posted 4 years ago

“I ORDERED ON 26 MAY AS YET ONLY RECEIVED 1 ITEM IT IS A WASTE OF TIME RINGING AS IT TAKES 1 HOUR OR LONGER TO GET TO SPEAK TO ANYONE AND ALSO COST MONEY AS IT IS NOT A FREE PHONE NUMBER I HAVE ALSO SENT EMAILS WHICH DO NOT GET A REPLY TO”

Helpful Report

Posted 4 years ago

“Phoned an order through on 1 JUNE.STILL WAITING FOR DELIVERY OF ANYTHING !!!! This is now 16th of JULY !! I will NOT be buying anything ever again from this shower of INCOMPETENT PEOPLE !!!! I phoned them to ask why my order has not been sent. After 10 MINUTES on the phone I received a recorded message to say "Sorry we are too busy " I would not give them HALF A STAR in business !!!!!!”

Helpful Report

Posted 4 years ago

“All I did was go onto their website to get a phone no, so that I could chase a long-overdue delivery for a 95-yr old friend. That triggered a pushy email from them wanting me to make an order. My email chasing the order was met with a nonsensical reply from Sinead in the Customer Experience Team (note they don't go under the usual name Customer SERVICE, which would clearly be a misnomer). If this is a bona fide company, then it's a shambles and there's no way on this earth that I'd place an order with them.”

Helpful Report

Posted 4 years ago

“We placed an order by post with an accompanying cheque on 8th June. The cheque was cashed by Easylife on 23rd June. Today is 16th July, and no goods have been delivered. We cannot find out where these goods are because Easylife have made themselves uncontactable. I've tried for 7 days to get in touch by telephone. Each time an auto reply says the lines have to be shut down because the volume of calls is too many. The Customer Service number is one of those that is overwhelmed apparently. However, the only number that you can reach is the Order Dept. who will take your order. Therefore you have time to take orders , time to bank our money, but do not have any staff to talk to when it comes to finding out where a delivery is for an order placed 38 days ago. I understand the Covid complications, but Covid hasn't prevented you from cashing my cheque has it? It really is appalling, and such a shame since as a regular customer we've had good service in the past.”

Helpful Report

Posted 4 years ago

“I ordered items from Easylife on 26/06/20. On 09/07/20 Easylife debited my account as the items were despatched To date I have not received the items. The Easylife Support line always has a high number of calls and requests a callback. Emails to the support address gets an automated "we are extremely busy etc" This company needs looking into”

Helpful Report

Posted 4 years ago

“Ordered goods on 10th June payment accepted - Goods shown in warehouse awaits picking 5 weeks later. Spent 1 hour on phone to customer services option 2 deliveries not available so chose option 3 any other matters. Spoke there to a very unhelpful person who stated she was only there to take orders. Gave me a premium number to contact customer services (they earn revenue from this number). Very unhelpful 7 emails sent no response. AVOID THIS COMPANY AT ALL COST”

Helpful Report

Posted 4 years ago

“Easylife state they only take the funds once the items have been despatched. They've taken my money and ten days ago and the helpline is a recorded message to call back. Hopeless!!”

Helpful Report

Posted 4 years ago

“My mum is 83 and ordered goods on 20th June which never arrived. She ordered from these crooks by mistake as her last order never arrived either. They have had over £100 off her. They just take your cash and make sure you can't get in touch with them. I have reported them to Trading Standards. DON'T order from them, they are just a bunch of thieving scamming CROOKS.”

Helpful Report

Posted 4 years ago

“Bought a stepladder which had a safety fault Sent it back and after six weeks and numerous phone calls finally got a refund. I will never use this company again As previous callers to talk to someone is either a very long wait or not able to get through”

Helpful Report

Posted 4 years ago

“SCAMMERS. WARN YOUR ELDERLY RELATIVES TO AVOID. They use your details to make unauthorised debits. My elderly uncle purchased some masks from one of their newspaper inserts over the phone. They then phoned him and signed him up to a book club (he declined three times); they sent him books anyway; and charged his debit card without authorisation. He then had to go out to post them back as no phone number or email on the paperwork. EASYLIFE BOOK Club. I have reported to trading standards.”

Helpful Report

Posted 4 years ago

“Please DON'T USE THIS COMPANY. They have taken payment 4 times for 1 order. Then twice for another order. We wish we had read the reviews first. They are dishonest and don't respond to any contact. Also Natwest are not interested in helping us , we used their credit card. So please be warned and stay clear of them.”

Helpful Report

Posted 4 years ago

“I placed an order on 3rd June for delivery by 11th June, since then I've received no information from easylife. I tried "Contact Us" several times but got no replies. I tried phoning but there were 109 people ahead of me. I tried to cancel the order but the form that comes up is obviously for returns, I filled it in anyway but had to enter a date when the goods arrived so I put Christmas day, again absolutely no response. I've ordered from this firm before and they were ok, even Covid-19 can't be responsible for this service.”

Helpful Report

Posted 4 years ago

“Whilst I understand that COVID has affected delivery times, my order has taken over 6 weeks and I have received no update or explanation. I have had two long, contradictory and unsatisfactory conversations with customer services and was cut off when I attempted to cancel my order. I attempted to do the same via email and received a stock reply which failed to address my request. In the mean time I have received 2 catalogues from the company, which I find appalling as they are unable to fulfil existing orders!”

Helpful Report

Posted 4 years ago

“you need to do a minus rating to cover the customer service from this company”

Helpful Report

Posted 4 years ago

“wrong item sent after 4 phone calls lasting 45- 90 mins all i got was excuses and told refund would be paid in next few hours .contacted paypal and they have taken this on and state they will refund money and claim off easylife . customer service worst i have ever known”

Helpful Report

Posted 4 years ago

“Ordered face masks on 06/06/20 via their telephone service. The website showed that they were coming soon. Got advised on 07/07/20 that my parcel was now with Hermes for delivery. Package arrived this morning and only contained a number of leaflets, there were no masks in the package. Tried ringing customer services several times and they are not taking calls at the moment. Rang the order line and got answered quickly, but the person who answered just diverted my call to customer services who of course were not answering. I called the order line again and asked the man who answered to deal with my problem and not divert me to the customer services. The man became very aggressive and I had to put the phone down. Please be aware of ordering from this company because if anything goes wrong, as there appears to be many problems, you will have great difficulty in getting your problem dealt with and you will probably lose your money.”

Helpful Report

Posted 4 years ago

“Wish I had read the reviews.for this company before I placed two orders nearly 70pounds worth. Waited over month for face masks which are rubbish not even as good as the ones you can buy in the likes of the super stores for a couple of ponds Then waited almost two months for gloves and hand sanitizers again I can now buy these locally for less then half the price I have paid Easylife. All this time the company are send emails and advertising in National newspapers about their products When they have outstanding orders not fulfilled .I know other people very unhappy with Easylife The only advise I would give is DONT order from them.”

Helpful Report

Posted 4 years ago

“Having placed my order with this company on the 2nd June 2020, I am still waiting for my order! Despite the answer machine message advising that my card would not be charged until the goods are being despatched, it has been charged and yet still no goods! Having had no response to any emails and being advised that there was another 80!!! calls before me all trying to get through I am really struggling what to do. Having spoken to my Credit Card company they are not interested and because I have had a Holiday refund sent through means that they get their money and just lie their way through the phone call. I am thinking of contacting a small claims court to get this sorted. *****DO NOT USE THIS COMPANY***”

Helpful Report

Posted 4 years ago

Easylife Group is rated 1.2 based on 558 reviews