Easylife Group Reviews

Name: Easylife Group
Rating: 1.12

1.1 Rating 513 Reviews

2 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.1

Based on 513 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mum.has been scammed so far in 3 bank statements over £700 this is not the total amount we are getting solicitors involved as looking back it's alot more .she is very elderly.these people are disgusting”

Helpful Report

Posted 2 months ago

“Don't deal with this company that preys on the elderly.some of their products might help. I am 76 but fir and with it .after buying a mop which I struggled to assemble .they phoned me asking if I wanted to join various clubs they run. About health puzzles etc. It sounded like a scam but said you could have 28 days after receipt to cancel so thought I'd look and see.i only received one of the 3 membership packages they offered..the medical. I looked at it decided not to do it and sent the form back cancelling it. Two weeks later..not evenafter 28 days cooling off period I see that £200 in two separate amounts was taken from my bank account for these memberships that I haven't taken out. I'm fighting for my money back.ill have nothing to do with this company. I realise this phone call is meant to confuse some elderly who might even forget it later .it's a way of scamming vulnerable people”

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Posted 1 year ago

“Excellent service at the door”

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Posted 5 years ago

“Covered up an unsightly suite”

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Posted 6 years ago

“quick service”

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Posted 6 years ago

“Easy website, great range of products, quick delivery and fantastic customer service. Brilliant.”

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Posted 6 years ago

“Saw the expanding trellis which we use to keep our dog contained at night. Works really well. The service was excellent and delivery on time. We also ordered another item which did not suit us and, with no quibble, we were awarded a refund. Excellent company with which to do business would highly recommend.”

Helpful Report

Posted 6 years ago

“Have used Easy life before. Easy site to use and ordering is simple. Would use them again”

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Posted 6 years ago

“Catalogue with a very wide variety of useful household and gardening products, which saves time trailing round the shops looking for things. Very prompt and efficient service at reasonable prices. Sometimes with free delivery.”

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Posted 6 years ago

“Biggest scam ever stealing money from my bank account without my permission preying on the elderly I never signed up for their catalogue I advise people never buy anything from them”

Helpful Report

Posted 1 year ago

“Wish I had read the reviews.for this company before I placed two orders nearly 70pounds worth. Waited over month for face masks which are rubbish not even as good as the ones you can buy in the likes of the super stores for a couple of ponds Then waited almost two months for gloves and hand sanitizers again I can now buy these locally for less then half the price I have paid Easylife. All this time the company are send emails and advertising in National newspapers about their products When they have outstanding orders not fulfilled .I know other people very unhappy with Easylife The only advise I would give is DONT order from them.”

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Posted 3 years ago

“My order came quickly and in good condition. Website easy to use”

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Posted 6 years ago

“We've had €65.90 in 2021 £65.89 in 2022. Taken from Easylife & Homeshopping (same company) from our bank account ,without our consent or knowledge. Spoke to a person in head office ,who doesn't seem to either care or not interested w WHAT DO WE DO ???”

Helpful Report

Posted 1 year ago

“Had I read the reviews before ordering I would not have done so. However I did order early August. I refused the Perx offer but needed to double check that. Only once managed to get through on the phone out of several attempts. Twice cancelled the order, BUT it still arrived on 17th September. Initially I was going to refuse to accept delivery but decided I really did not want to spend next few weeks trying to get my money back, so accepted. Unfortunately there was damage in 2 places. Taking the bull by the horn I emailed the CEO who responded within hours, passing my complaint onto the ‘team’. Within a couple of hours I had received an offer of full refund and collection of item. As my husband had started using this item I thanked them but declined the offer. As a gesture of goodwill they gave a partial refund. Soooo whilst Covid can’t excuse everything, I did eventually receive reasonable service. I could even be tempted to try them again.🤞🤞🤞”

Helpful Report

Posted 3 years ago

“I wasn't really happy as they changed the delivery day & I had to email them as I never received a confirmation emai. Not very happy”

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Posted 6 years ago

“still waiting to see how happy, goods not recieved”

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Posted 6 years ago

“I never bought anything from easy life, but they took £65,89 from my account in October 2023, when I asked where the had my visa number from , they said another company. Checking back on statements found another £65,89 had been taken in August 2023. I have previously reported this to my bank, who were going to look into to it, it was reported in November, I am also 84 yrs of age.”

Helpful Report

Posted 2 months ago

“Beware of making payments to easylife. I bought an item from them before xmas, I then received a call from them offering a loyalty card subscription, which I refused. As I never received the card I assumed that they had got the idea that I didn't want any loyalty card. then I noticed they had taken £69.50 out of my bank. I got my money back, some others might not be so lucky or may not even notice the money gone.”

Helpful Report

Posted 1 year ago

“Dreadful. Charging me £18.50 each month for nothing , saying I said yes to a magazine, conned me I am in my 70s , I called the they said they would stop this, they have not going to see solicitors, Evil,”

Helpful Report

Posted 1 year ago

“I ordered three items in May last year, received two which I am very pleased with. The third there was a delay so I just cancelled it. I had sent a cheque so asked for a refund And this is where my problem starts since August I have phoned twice and written three times and been assured a refund was coming my question is WHEN???????”

Helpful Report

Posted 3 years ago

Easylife Group is rated 1.1 based on 513 reviews