Easylife Group Reviews

Name: Easylife Group
Rating: 1.13

1.1 Rating 516 Reviews

3 %

of reviewers recommend Easylife Group

Company Reviews

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Metrics

1.1

Based on 516 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03030310777

Email:

Help@easylifegroup.com

Location:

Easylife Group Ltd Registered Office 11-13 Kings Terrace, London NW1 0JP, Registered in England. Company registration no. 05221840 VAT no. 760918415.

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Easylife Group 1 star review on 9th October 2021

Alison Jarvis

Easylife Group 1 star review on 7th April 2021

Paul Leeming

Easylife Group 1 star review on 9th June 2020

John Beckett

Anonymous

Anonymous // 01/01/2019

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“Easylife Kent took over eighty pounds ut of our account. This was a fraudulent withdrawal for article we had never ever ordered. This company operates fraudulently. Beware!”

Helpful Report

Posted 3 months ago

“I had £69.50 taken from my account which i did not authorize i contacted my bank and the fraud squad who informed me that little did i know the company easylife has discreetly signed me up to a membership which i did not agree to so i am now fitting to get the full amount back my advise stay well clear!!!”

Helpful Report

Posted 3 months ago

“Easy life has been taking money out of my account, for months, checked my bank account and I couldn't believe it. I note even buying anything. Scammers”

Helpful Report

Posted 3 months ago

“My brother was another customer who was signed up to some club or other without his knowledge or permission- this company scammed around £200 from his account before he realised it (he has learning difficulties/autism - I (his sister) have helped him with his finances since Mum, who always looked after him, was killed in a road incident, but he looks after his own bank account so he has some independence- I may have to stop allowing him this now). They have only refunded one payment of £18.50, despite promising to refund 6 months worth and despite my demanding full refund. How are they getting away with this despicable behaviour???”

Helpful Report

Posted 3 months ago

“I have been scammed out seventy nine pounds for supposedly giving permission to join their Wellbeing Club. I have signed nothing! It is worrying that they have access to my bank details. Going to the bank today to block any further transactions from them. I rang Easylife and was told the payment was for a renewal of my subscription. A renewal? To something I knew nothing about. I want a transcript of a supposed phone call! I agreed to nothing and the onus should not be on a customer to cancel a proposal. They have agreed a refund.”

Helpful Report

Posted 3 months ago

“Once again this scam company has taken payment for a subscription I neither wanted nor signed for! Holding my personal information for 6 months without my consent or knowledge is a breach GDPR, using them is theft!!! To top it all, their customer "service" agent was loud, rude and arrogant!! Customer service my @rse!!! Unscrupulous business model! AVOID!”

Helpful Report

Posted 3 months ago

“Pack of cbd patches arrived 17 Jan 24 via courier addressed to deceased father (passed June 2023). Delivery note total £46.93 but does not state paid or how payment made. Mother in residential home so not ordered nor have we! Rang to query and unhelpful staff, bordering on rude, telling us to ring a Nottingham dept, leave msg and they ring back; 4 calls and no call back - no surprised there. Emails back and forth with 4 different easylife customer service (maybe they are chat bots!) without any resolution and will not confirm why/how this order has been made and sent to a deceased person or if they have taken payment. Thankfully mother didn't recieve and have the worry and upsetting package. Perhaps they have father's details if ordered previously from easylife and send items to pressure elderly into paying up? If this is the case its despicable. We are checking bank accounts to ensure easylife have not taken money without permission....they may struggle as father's accounts now closed! If I could have option of no star rating I would. We can only assume this is a scam.”

Helpful Report

Posted 3 months ago

“Scam company. My late wife was conned into this. I phoned up and cancelled in 2022 and the magazines stopped coming. Now I have been charged another £18.50. This is fraud and I will report it to my bank”

Helpful Report

Posted 3 months ago

“My Nan is 90. Despite assuring my Nan that their magazine wouldn't cost her anything, we then find that they are charging her every month to receive it. Absolutely disgusting behaviour. I would not recommend this company to anyone.”

Helpful Report

Posted 3 months ago

“Bought a couple of plug in heaters from them, like you would from Amazon. 3 months later I have a charge on my card for £18.50. I was absolutely furious. When I rang them they told me it was for some annual membership to their club. I told them that I didn't agree to sign up to their stupid tufty club and what they done was fraud. To be fair, they did refund me straight away. But even so, I could have missed seeing that charge on my card and they could have got away with it.”

Helpful Report

Posted 4 months ago

“Just found similar problems as everyone else on this page on my 92 year old mums bank account. In total they have taken £185 in amounts of £18.50 since July 23, sometimes twice a month. When I eventually got through they said this was for a subscription, for what I still do not understand. Sadly my mum has the start of dementia and does not know anything about this. Luckily I now have POA and her bank have been extremely helpful and put a stop on these recurring card debits. She used to order things from this company but not for a long time so they have kept her bank details and tricked her somehow into subscribing to this mystery thing. She doesn’t receive anything, so I’m still totally in the dark about this subscription. How dare they, when their easy life catalogue is aimed at the elderly in the first place. I have told them we have stopped any future payments and that we are expecting a full refund. Any buyers looking at easy life beware,they will rob you after your initial purchase”

Helpful Report

Posted 4 months ago

“Easylife seem to be a scam outfit. I can’t seem to find a place to put a review on their website so I’ll put it on here. As a partially deaf person I feel I was duped into joining subscriptions. I never got to the bottom of it but my bank managed to recover around £200 of money which I regard as stolen. I did not realise that they were taking regular unauthorised amounts on my credit card without my authority. Seems to have been going on for a few years. I’m 92 years and didn’t realise until my daughter looked into it. Looking at other reviews, it appears they target the vulnerable. Don’t use this rogue company is my advice.”

Helpful Report

Posted 4 months ago

“Easy life are a scam company ripping off elderly and vulnerable people”

Helpful Report

Posted 4 months ago

“Once again targeting a 90 + year old you absolute scammers. On the phone you find yourself customer 1 the nExt minute you are customer 3. AVOID AVOID AVOID”

Helpful Report

Posted 4 months ago

“You have taken money out of my account?? How the hell do you know my card detail's???? Have been trying to tell you for years that a previous owner to my property died in 2019 , I'm still getting catalogue from you in her name?? Have told you time and time again???? I keep trying to ring complaints number, and getting no answer. How dare you take money out of my account with out my knowledge and consent. I will be reporting you to the police tonight and trading standards.”

Helpful Report

Posted 4 months ago

“Why is Sittingbourne Trading Standards doing nothing about appalling business!!”

Helpful Report

Posted 5 months ago

“My mother is 92 years old and confused. This company has set her up with some sort of subscription on her credit card and has been charging her for nothing. She doesn’t do subscriptions for anything, not even broadband. She is incredibly upset and it’s taking us a lot to try and work out what has happened. Total scammers. Avoid like the plague.”

Helpful Report

Posted 5 months ago

“My 90 year old mother ordered goods from this company. Waited ages for the goods. Wrong goods sent. I telephoned for advice on returns. This was a bulky item and what they DO NOT tell you is that the customer pays for return postage. Even though the company sent wrong items. I spoke to a dreadful rude man called TARIQ. He was trying to blame my mother for ordering the wrong item The invoice clearly has the correct item that was ordered and the item enclosed was clearly something different. He just kept talking over me in broken English and clearly had no customer service training whatsoever. All my mother wanted was the item she ordered but he was having none of it. He then proceeded to hang up on me. Hopefully these calls are recorded I rang 20.11.2023.This company's goods are aimed at elderly people and they are taking advantage for sure AVOID THIS COMPANY AT ALL COSTS. And please employ poeple who know what they are doing TARIQ needs to go. Terrible rude man. Returns process very complicated. Never again will I or my mother will be buying a thing and I will be cascading this to anyone I know. It's criminal the way you treat your customers and reading other reviews I'm surprised your still in business.”

Helpful Report

Posted 5 months ago

“My Mother age 97 has had at least £450 taken from her credit card account by this company. I have written to them numerous times to ask for a copy of the documents they supplied to her one with her signature plus a copy of what was provided to her under consumer protection regulation and data protection. They have not answered my queries but have refunded some money. Two amounts were taken out of her account of £74.95 in June 2023 and then in September 2023 (at this time she was seriously ill in hospital) otherwise they have taken £18.50 per month and some months three payments and two payments. I am pursuing this matter with the credit card company and if necessary I will issue against them through the county court as this maybe the only way to force them to provide information. I find it unbelievable that they cannot answer three simple queries as they need to keep records for six years and how difficult is it to give me a print out of what has been taken out of my Mother's account and what the amounts are for. On researching this company I noted they have been find for breaching data protection. They have been using information on elderly people to profile them and then use this information to cold call them.”

Helpful Report

Posted 6 months ago

“This Company is awful, I had someone ring me one evening out of the blue, I have only ever purchased from them once years ago, this caller said he had some special offers for me to join some clubs, one was for puzzle books, another was a motor club and can’t remember the third one, I told him I was not interested and would not take out anything over the phone, he said he would send me something in the post and I could decide if I would like to go ahead, I basically wanted to get off the phone and left it there, I got a couple of letters and a puzzle book in the post. It said if I was not interested to contact them before the 18th of this month, I rang up a week ago and said could they please cancel everything they had in my name, the lady I spoke to said she would do so. I believed this would be the end of it, but no this morning I checked my bank account and three payments had been taken out totalling £198.00, I was fuming, I rang up Easylife and spoke to a Foreign gentleman, I said I want my money returned straight away as I haven’t given them the authority to take it, I did get really annoyed when he said it was a system error, how are they allowed to keep your bank details after several years when I did purchase from them, this is criminal as far as I am concerned, I rang up my bank straight after my call to inform them too, to make sure they don’t try taking out anything else. THIS COMPANY SHOULD BE AVOIDED TOTAL SCAMMERS.”

Helpful Report

Posted 6 months ago

Easylife Group is rated 1.1 based on 516 reviews