“if i could give a zero star i would ! This company is not worth your cash .. I placed a order in MAY 2020 todays date is 22/09/2020 and still no sign of order,they took cash for order in JUNE 2020. if you ring you will be holding on line for over 50mins . if you try sending emails they bounce back un answered . yet they will keep sending you catalogues every month ! this company needs closing down ...”
“Appalling company abysmal customer service avoid avoid avoid. They dint answer the phone or emails I returned a faulty item and they deny receiving it although I have proof it has been. Please join the facebook page Easy Life Action Group as more evidence to go to OFT and also twitter #cantcomplain to raise with BBC watchdog.”
“No response to cancellation request, over a month later sent product I had cancelled which I then returned unopened for refund as is my statutory right - never had a refund yet proof held return signed for. Original order 4.5.20 received 11.7.20, no indication goods ordered will arrive months later. No refund received for goods cancelled then returned, Will never use this company again.”
“DO NOT USE THIS COMPANY. I Ordered goods in April; they were delivered on time but without the promised free offer. Since then Easylife have taken money from my credit card account without authorisation, for services I don't want & after promising to stop. Easylife sends an undated letter about a free trial of something that hasn't been requested as authorisation to take money. Easylife customers need to check their account statements regularly to find the unauthorised payments.”
“Rubbish company, order not received after 6 weeks, they did respond to an email saying goods lost in transit, did I want a refund. Yes please, nothing. They don’t answer the phone. Goodbye money”
“have been trying to get a refund for goods I e mail them not to send but they did anyway I think i'll phone the Queen properly
have more luck getting through.
sorry cant answer some questions as I have had no reply to my
e-mails”
“Customer service appauling after cashing my cheque 5th June I had to wait weeks for a delivery of goods (various e-mails sent no reply - order unsuitable returned goods 15th August by their courier have sent 2 further emails asking for my money back (79.98) still waiting - I think this company needs to change its name - easylife what a joke.”
“Like a lot of the other reviewers I feel totally let down by this company. My 85 year old father ordered a ladder and it was delivered to the wrong flat in his block and was returned by Hermes, the money taken out of his account, but I am unable to chase this up for him as I am unable to get through on the phone and they do not respond to the emails that I have left. Trading Standards should definitely look into this company.”
“I placed an order on Easylife on 4th June 2020, still not got goods, my account says”Fully Allocated, Awaiting Picking” has said this since I placed order, they took money from my credit card 4 days after placing order, despite their policy not to take payment until goods have been dispatched. No replies to emails or no one answering phone. Luckily I paid via PayPal and got my money back, but my account still says “Fully Allocated, Awaiting Picking” Perhaps I’ll get my order for free, then again pigs might fly!”
“Like everyone else wish I had read the reviews, can't believe they are consistently so awful, trouble ordering ,impossible to get hold off and now trouble getting a refund .
Blaming Covid for delays is not on , if the NHS performed like ' easy life ' what a disaster it would be .
I strongly advise people not to order from them .”
“Three months to deliver?? Then only after I requested a cancellation. Don't blame Covid - other firms managed to deliver within 2/3 weeks. Absolutely impossible to contact either by phone or email”
“Unfortunately you have to give one star, but not worth that.
ordered goods and received email goods had left there warehouse.
goods normally take 3 to 5 days, 3 weeks later and three online messages to them. NOTHING and no response.
BEWARE do not use them, I wish I had read the reviews first.
you cannot answers questions below if you don't receive your items.”
“As other people suggest you should never use this company. I'm not certain if they are scammers or just completely incompetent yet.
They bombarded my father (93 years old) with brochures and haven't delivered anything. Incredibly difficult to get through to when chasing delivery. We will probably have to go back to credit card company and get refund through them.”
“contacting by phone is hopeless - holding on for eternity - get passed round the building - they tell you rubbish - nothing gets done - order now months old and still no goods NEVER EVER EVER USE THESE IDIOTS EVER!!!!!!!!!!!!!!!!!!!”
“Ordered something about a month ago and still not received it
yet .Recently sai d my Parcel has been sent to Hermes to deliver -- by a phone call---- and heard nothing since Would appreciate the parcel ASAP”
“I reported a faulty hose. Twice by email, then queued 30 minutes on phone and spoke to Stephen who said I had to send a letter from a garden shop to say the item was faulty. I sent this with photos, bu am still waiting for a reply. Very disappointed at awful service”
