“they are the most untreatable company, they didnt refund my deposit I paid 5000 lv , it passed 3 months they didnt give me back , I asked the invoice of the damages they also didnt want me to sent by email. they are cheaters. never trust them . bustards , cheaters, liars, ashole.”
“The worst company ever. Please avoid at all cost this company it’s a typical robbers. They con their customers. The company it’s called easy rent but nothing with them is easy. I arrived 3 am in Sofia. The guy told me where the car was and told me to inspect it myself and gave me the keys. I’ve done full 360 video. On return he immediately spotted a unexisting scratch. They charged me 800€ the charge was not present but it was almost underneath it’s difficult for any customer to inspect. They know where to hit you. They didn’t offer me a transfer to the airport terminal like other companies. The car they gave me was a complete old junk and very bad car.
Stuff are extremely unprofessional and lazy. They are grumpy and make you feel unwelcomed. Please avoid this company at all cost they are bad very bad
😡😡😡👎🏻👎🏻👎🏻👎🏻👎🏻🚫🚫🚫🚫🚫”
“Biggest SCAMMERS!! Avoid this company!! First time I didn't checked the reviews and I got caught...
Even with full insurance from their company, they took deposit money from the card and never returned back!
Even they say they would take it in cash , but that's the reason they didn't take in cash, as they never return it on the card!!
They gave me car with leaking fuel tank! I supposed to bring it my self to another city to get replacement one, even I rang that I'm coming, they didn't even tried to make car ready by the time I would come for replacement. Only when I came, worked first finished his lunch, after he washed the car, filled air in tires, both cars had punctures in tires, the lights came on on same day of car collection. One of the car was in bits... Terrible smell inside, dirty burned with cigarettes seats, both cars had damages all around, and mainly, lady said it's ok that fuel is leaking, that it's happen in these cars, it was just overfilled by petrol station worker... Terrible communication, terrible service, terrible condition cars... And not return deposit!! Will spread all this story in whole internet!”
“Easy pick up point in Sofia Airport.The car was clean and prepared on time with full tank of petrol.Everything was excellent, keep up the good work 👍🏻”
“I recommend! Perfect services, the cars are brand new, the terms and conditions for renting a car are very clear. I left my deposit in cash and I received it immediately when I returned the car back. I will definetely use their services again.”
“Excellent service, very impressive car park, a lot of options, every kind of car.
Easy process, fast and efficient.
Highly recommend if you need to rent a car in Bulgaria.”
“They give cars with worn tires, flashing lights on the dashboard and the whole cars scratched and hit, and the staff behaves disrespectfully and rudely and you always wait a long time until you get the car, and for the deposit you wait at least a month at all if they return it at all.”
“Used their services during November.We quickly signed the documents and the car was ready.The service was very good and polite.Once we returned the car, we received our deposit back.Definitely recommended service at Sofia Airport”
“Great rental experience in Bulgaria.The company had prepared the car in the garage of the airport which was very easy to pick it up.The car was clean and prepared for the winter conditions, drop of was fast and easy as well.”
“I rented a car from Easy Rent Bulgaria, I am extremely satisfied with the service and attitude I received. The car I drove was latest model, in immaculate condition inside and out and also at a very good price. I left the deposit in cash and it was returned to me the moment I returned the car. I recommend, I will definitely use their services again 🤩”
“Excellent service, very good maintained cars, quick and professional staff.
Made the reservation in the last moment, but they assisted us.
Thank you!
Recommend!”
“SCAM. STOLE 8000 BGN.
Rented one of their expensive cars on Nov 8, 23 from Sofia Airport. Paid double so i can get full insurance coverage. Started driving towards Plovdiv and some kind of animal (a dog i think) jumped in front of the vehicle. They told me to call 112 and have the officers write a protocol. 2 officers from Pazardjik came and refused to give me a protocol (after taking an alcohol test and pictures of my documents) because apparently they couldn't see the animal (it apparently survived and ran off the road). Company told me not to worry and sent me a tow truck to take the car back to the airport. There they made me pay 9000 BGN because the officers didn't give me a document (protocol) and assured me MULTIPLE TIMES that the money will be returned within 10 business days. After more than 15 business days i call back looking for my money and they said they will not be returning it because i didn't give them a document from the officers (protocol) and that their insurance won't pay for the damages without that document. I asked what their insurance provider is and they told me "Lev Ins", then proceeded to hang up the phone and block my number. I, then, called "Lev Ins" and asked them about their procedures and had a long conversation with a nice lady that assured me they DO NOT require such a document, but merely a call to 112, which they can obtain records for themselves. My mistake was that i blindly put trust in this company. After being away from Bulgaria for 10+ years i can see that nothing has changed and the same type of scumbags are still the majority in there. Even in their "Terms and Conditions" on their website under section 5 you can see point 1.1 where they say that if a Protocol is not provided from the Authorities - you are responsible for the damages. Screw the customer, right? All that matters is that we steal some money. Well, karma is will eventually get them i'm sure, but in the meantime i'll be hiring lawyers, because that's what civilized people do.”
“Excellent customer service and well maintained car, this is what I faced for my last 3 bookings with them.It’s very easy to find them and the pick up and returning takes 10 minutes each.Never had any issues with deposit”
“Very friendly staff. Easy to locate in arrivals section of airport. Price was excellent! Car was perfectly fine and comfortable for our one week stay. No problems whatsoever.”
