“I see a lot of people frustrated regarding their service, but my experience was excellent, no worries, no problems with the deposit and the car was very good, consider the car you book and the conditions”
“Excellent experience at Sofia airport.We got the newest model of Renault Clio V 2024 at only 22km. I was the first person to ever drive it and it felt amazing, greetings to the team”
“1. Car booked for 1pm collection at terminal 1 as per documentation and voucher provided by Rentalcar.com. Have to go to terminal 2. No sight of car at 1.30 and being told every 15 min another 10 min and that it’s coming.
2. Rude and unpleasant and telling me how long my journey will take considering I am the one driving with a child!!!
3. Car arrives and it is clearly been in some sort of collision scratched and bumped all over. Really battered and interior extremely warn out.
4. They do not just keep the reserve on the credit card with the blocked £500. They take the full amount out and you are charged international fees by the credit card company.
5. A stone from a truck cracks the windscreen. This should be normal damage and covered by their own insurance however they charge the full deposit for the replacement.”
“They don't deserve even 1 star. The positive reviews are probably fake. Just read the 1-star reviews and you'll find out the truth. We all have similar experiences, mainly regarding the old cars, not getting our deposits back, and excess charges for unreal damages. I can't give you specific advice, but personally, I would never rent a car from a Bulgarian rental car company. Just go with a reputable company and avoid all the problems.
Easy Rent will pressure you to buy additional cover, which costs more than the amount you paid for the rental. I'm pretty sure the staff gets commissions for this. It's also useless; it doesn't guarantee anything. The only difference is that the deposit will be lower, but you'll likely lose it anyway.
Long story short:
We rented a car for our holiday in Bulgaria, only to find it in a much worse condition than advertised. Despite numerous scratches and a damaged side door, when we complained, we were simply told to take it or leave it. Unfortunately, with two small children, we had no other option but to take the car. The car was a different type (we've paid for an estate), not just a different make and model. We had difficulty fitting in the suitcases. The car had over 200,000 kilometers on the clock; it felt like driving an old Russian car. It took 20 minutes and 3 different people to figure out how to open the boot (which was actually kind of funny). The fuel tank wasn't full, and the staff member told me it was "two-thirds full." How on earth can you calculate returning it with the same amount?
However, the real issue arose upon returning the car to Sofia Airport on April 12th, 2024. Despite my assurance that the scratch on the front wheel was pre-existing, backed by a video I took on April 3rd, before our departure, the rental staff were uninterested and hostile. They refused to show photos from the previous rental to confirm the scratches' pre-existence and dismissed my threats of legal action, claiming no lawyer in Bulgaria could help.
Moreover, they charged a 3,000 leva deposit, significantly higher than other companies, promising its return within 30 working days. Yet, countless reviews on platforms like Trustpilot and Tripadvisor detail similar experiences of customers never receiving their deposits back. To exacerbate matters, on April 12th, they withdrew an additional 3,000 leva to cover the alleged cost of repairing the scratched wheel, without providing a garage quote. Considering the state of the car, I doubt such a minor repair would justify such a steep charge. Also, judging by the car's condition, they likely wouldn't repair the wheel anyway, as they never repaired the existing damages.
The staff's rudeness and unprofessionalism only compounded our frustration. In the UK, this kind of behavior would result in penalties, but it seems Easy Rent Bulgaria's deceitful practices are tolerated. It's disheartening that these individuals represent Bulgaria to departing tourists, leaving a bitter aftertaste regardless of how enjoyable the holiday was.
While I'm unsure of the impact of sharing this experience, I feel a duty to report and fight for my rights against such unethical practices. The best thing we can do as consumers is to not use this company and report all problems to the main platforms. Check the website for The European Car Rental Conciliation Service and only rent from participating companies. I have learned my lesson, as I was reminded why I don't live in Bulgaria anymore.
I have filed complaints with my credit card company, Rentalcars dot com, Booking dot com, Ryanair dot com, the Ombudsman of the Republic of Bulgaria, and the Consumer Protection Commission. If the issue isn't resolved, I plan to file a Small Claim with the European Court of Justice. To all the other people scammed by Easy Rent, I suggest you do the same”
“Our experience was amazing, took full protection through the company and drove the rented car to Greece, the process was easy and the staff was very polite and helpful”
“I took a car from the airport for a week, the process was very easy and I didn’t have any issues, read your conditions carefully and you will not have any problems”
“DO NOT BOOK WITH THEM, THEY WILL STEAL YOUR DEPOSIT.
They have stolen my deposit because they said that I returned the car in a very dirty state, which is a lie.”
“I am really disappointed about my negative experience with the car rental service. It is frustrating to be blamed for damage I didn't cause and to have my deposit withheld(2400lv). I had a poor experience with the car rental company since the beginning. They didnt give me the car I have booked, but a cheaper one. I wasnt treated well. If you're looking for alternatives in the future, you might consider reading reviews or asking for recommendations from friends or online communities to find a company with better service standards.”
“Total scam!
At beginning of March I rented a car in Sofia airport after booking through Ryanair website... i also got an insurance trough tmRyanairbinsuranxe ... when I picked up the car i was requested to provide a deposit with my credit card of 3000 BGN ( this is normal as the full insurance i bought was 3rd party). After I returned the car, they claim theat there were damages below the car (invisible at sight ) and fir this reason I got charged other 3000 BGN ... after more than 45 days they still did still did not returned the initial deposirlt (serious company return it after max 5 days ) plus they refuse to prpvide my 3rd party insurance the full documentation to allow them to finalize the practice.. result: after 1 month and a half they still owe me 6000 BGN...I'm proceeding with legal actions i hope all the people scammed in this way but those criminals will do the same”
“I'm so glad that I choose easyrent over others firms. The cars are good looking and not very expensive ass well, everything is so easy to book, the working guys are very kind and helpful. They return me the deposit on the moment. I am their costumer for the 2nd time and next time when I come to Bulgaria I will use their services again !! :)”
“I have rented cars from Easy rent Bulgaria since 2019 year and I'm very satisfied with the service and attitude I'm receiving every time I visit their office. Cars they give me are always late4st models, in perfect condition inside and out at very good price. I always leave my deposit and cash and I receive it immediately when I return the car.
Recommend with both hands and I will definitely use their services again and again.”
“As expected the car was prepared for us when we arrived, we could extend the car without coming back to the airport which was perfect since our flight got changed last moment”
“I use the service of Easy Rent Bulgaria from about 3 years.
Every time everything proceeds smoothly and everything is prepared when I arrive at their desk.
They buy new cars very often and always they have small surprises and upgrades for their common customers.
Deposit always refunds straightaway after returning the car and it is a very big pleasure to work with this company every time when I am in Bulgaria”
“Excellent servie and very immpresive car park.
The staff works very fast, efficient and proffecional.
The car was clean and new.
Highly recommended!!!”
“Their have office in the airport which was perfect, the cars are kept in the underground parking and equipped for the winter conditions, deposit was returned immediately”
