“I bought the wrong color wig I contacted customer service by email they do respond back quick but anyway i asked them can they send me a link to my email so that I can print out a shipping label to send the wig back so they told me they wasn't and I can pay for that myself and I will have to buy a whole new wig so I cussed the girl name Daejonna That was emailing me.i will not buy another wig from them.”
“Only giving 1 star because I have to for this pathetic excuse of a company! I never received my package! Fedex delivered my package to God knows where and told me that I need to reach out to the shipper. After having the misfortune to speak to some rude moron named "Dae" I was told that there was nothing that they can do since I didn't pay for an "upgrade" to signature delivery, she didn't even bother to attempt to start an investigation or open a claim as Fed ex suggested would happen! So I guess I am expected to be out of nearly $200 dollars and no products?? DO NOT SHOP HERE!!!”
“I'm very disappointed in the customer service I have received. I placed an order . Fed ex marked the package delivered however I never received it. When I initially reached out I was told I had to wait 7 days before you all could file a claim. I waited the 7 days and reached back out only to be told there's nothing that could be done. Why tell me to wait as if there was a possibile resolution. I have been a loyal customer but don't have money to just be throwing away on a company that doesn't put their customers first. It's not like you guys can't resend it. I will not be returning”
“This company is something else and they have very unfair business practices and I should have checked the reviews before going on this site. I ordered 2 wigs in March 17th 2022, I got the wigs but they were not what I ordered I was looking for lace front wigs but that is not what I got and even if I wanted to keep them the caps were to big (I have a very small head) so I contacted their customer service by Email because I was told the don’t have a contact phone number but they do have one Tel:1-877-777-2420 (8am - 6pm Mon-Fri (CST) United States) in any case I was emailing with Daejonna D to see if I could get a smaller size cap but was told that it comes in one size and has adjustable straps, but that was not the issue the cap itself was to big and even if you adjust the straps the cap would still be too big. I told them that I will be returning wigs and ask for a return label but was told “We do not provide return labels, sorry. Customers pay their own postage on returns”. I ask for the address to return them , they gave me the address and was told that I had 7 days from the delivery date to return them otherwise I would not get a refund, then I was told
* All Returns are subject to restocking fees of 20% of the purchase price.
* ALL returning merchandise must be in its original sellable condition with the original packaging, including all its contents. Otherwise, your return will not qualify for a refund. If you decide not to have your order re-delivered back to you, you will receive a refund.
* I told Daejonna D that I paid to have the item shipped to them so I’m not sure why they were talking about shipping and restocking fees as far as I’m concerned that is a bunch of nonsense and I do not wish to have the item returned to me…This is when she stopped responding to me. STAY AWAY from this company and read the reviews. It will cost you money to buy from them.”
“Do not buy from this company. I did not receive my unit. Fed Ex said theY delivered it but I was home all day and I have a ring door bell. Nothing was delivered. I contacted Ebonyline and they basically said too bad. They do not care about
their customers. I have ordered many items from them in the past but I will never order from them again.”
“Will not recommend, they are rude and unprofessional. I end up canceling my order because I will not tolerate spending my money with ass holes! The online rep Dae kept ending our chat and blocked me from entering a chat at all.”
“Ebonyline doesn't respond to customers complaints or concerns. They put out a fake toll free number. When I emailed them a about return, they wouldn't even respond. Worst customers service ever. The wig I purchased was horrible, it look like and felt like glue was slather on it ...just awful. When I reached out through email and online, no response. Please don't waste your money or time.”
“This company is a front for credit card fraud! My credit/debit card information was stolen 3 times after I ordered from this company. It took me a while to make the connection due to the pandemic and my increase in online shopping. However, the last time solidified it for me because it was a new card that had never been used for an online purchase. They are aslo associated with the company ShopHairWigs.com. I have made a formal complaint but we all know that investigations take time. Please take your money elsewhere. Its not worth the hassle or the worry about your identity.”
“I placed an order earlier this week and it was successfully submitted but then I got a message the following day saying they're refunding my money without an explanation. I will never use this site again bc every time I do something bad always happens. They've always givin me problems. This is the most trashiest, triflin online store for hair I ever came across.”
“Do not buy from this company. I did not listen to the warnings. They have very unfair business practices and will take your money, offer you an insult percentage off to your dissatisfaction of their sub-par product. First my order was never processed, and I had to call and tell them they are holding money on my credit card. I get the hair, it was not what they were selling, I reached out to them for a reasonable solution and they offered me 12% discount after I spent nearly $60. Never again will I ever trust this company.”
“I SHOULD HAVE CHECKED OUT THE REVIEWS BEFORE I WENT ON THIS SITE. I JUST WANT TO CANCEL OUT MY ORDER. IF IT IS TOO GOOD TO BE TRUE. MOST LIKELY IT IS.”
“I ordered 2 wigs and they sent the wrong color. BEWARE! IF YOU SHOP HERE THEY HAVE NO FREE RETURN POLICY AND YOU MUST REQUEST RETURN APPROVAL VIA EMAIL WITHIN 7 DAYS OF ORDERING BUT IT TAKES THEM 4 DAYS TO RESPOND! By the 4th email on the 5th day they finally responded. Because they are greedy and thieves, they do not do free returns so I payed $20 to return the package(cheapest rate possible) and then THEY CHARGE A 20 PERCENT RESTOCK FEE SO THE RETURN COST ME MORE THAN A WIG I PURCHASED! THEY WERE UNAPOLOGETIC AND RUDE. WILL NEVER SHOP HERE AGAIN.”
“Be careful. It's worth spending extra money and ordering somewhere else. Just like other reviews, my credit card information was stolen from here as well. They have shaky employees. They charged me for an order that I canceled. They gave the money back and then charged me the money again. Then the Melissa girl had nerve to be in her feelings about me posting a review. I have all the proof and screen shots from my bank where they charged me again!! Some guy named Hector was the second person to charge me. This company is a scam underneath their hair sales. I'll make sure that no one that I know buys anything from them again. Be careful!!”
“I had my credit card information stolen after making a purchase here. The purchase didn’t go through and they didn’t bother to tell me. I had to contact them about what was going on with what I bought. Since I never shop online anywhere else other than a few trusted places, guess what Ebonyline? All eyes are on you for purchases elsewhere (BevMo, some FunkoPop type store…) that I never made. These were big buys, too. Did your employee really need that many action figures? What a hassle. I took a chance with these guys and got burned.”
“Very happy with the service! I purchased hair extensions for my wife as a birthday gift and the quality is great she is really happy.
Shipping was fast I received within 3 days and order packaged nicely. My wife will definitely re-order from this site specially since
we did earn quite a bit of points due to the recent purchase.”
“I purchased crochet hair on 7/23. The hair arrived 7/30. I was unable to run to the hair salon the second the hair arrived because I buy hair in advance. My hair was already done. I went to the hair salon on August 26. My hairdresser was not able to use the hair because of the large rubber band that had to be wrapped around 5 times on each piece of hair to tighten. I submitted a request on August 30th to return the hair. I never heard from them. So today, September 16th I am following up and was told I cant return or exchange unopened hair because I had it for several months.
I am a business owner and would never do business this way. Why was my original request never answered? I cannot think of one reason why I cant exchange 5 of the 6 unopened packs of hair. It's apparent they would rather loose customers.
I am appalled by the demeanor of the person I was chatting with.
And I am still unclear on the return policy.”
“I absolutely love them even if the item was out of stock they always had something to replace with just as good..and there customer service is great. Thank you ebonyline~~”
“I love Ebonyline! They are my go-to website for wigs! I need some assistance picking a color and the representatives were very kind with assisting my needs. My order number is 106985, thank you Ebonyline, for all you have done!”
