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Ecotricity Reviews

1.2 Rating 173 Reviews

4 %

of reviewers recommend Ecotricity

Company Reviews

1.2

Based on 173 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Ecotricity 1 star review on 14th October 2020

Ecotricity 1 star review on 14th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. Expensive energy. Incompetent staff. Expensive phoneline charges. Impossible to get hold of. Horrendous customer service (hours spent on hold on the telephone, they take 3-4 months to respond to emails) Avoid at all costs!”

Posted 2 years ago

“I wasn't informed at the start of my tenancy at my previous address as the landlord conveniently forgot to tell me and got a big electricity bill from ecotricity 10 months later, after getting assistance to pay the bill they called a month after to ask why I hadn't paid my bill. I told them that if they had sent a bill I would have sorted it out but waited until another month had passed before giving me a bill for 2 months via email advising me on setting up on direct debit or setting up an online account with them, I don't have direct debits or online accounts as I am on esa universal credit and don't receive much money. I have explained this to them, they act all sympathetic and then do the complete opposite, my latest problem with them now since I left the property is a last bill to pay off and my account supposedly closed. I spoke to a customer support Assistant about my bill and recognition of the closure of my account with them, she seemed happy to send me the last bill via email with a barcode attached so that I could pay it gradually till the bill was paid and also included confirmation that my account was now closed, only to find an email from a debt collection company asking me to call them about my electric bill. I called them to find out why they were contacting me, they said ecotricity had paid £17 costs to retrieve the electric bill payment owing, I explained to them that I had an email from the customer support Assistant confirmation, they asked me to send them the email and put a hold on my account for 14 days whilst they get back intouch with their clients about the matter. I got another email from the collection agency to inform me that they have no acknowledgment of that agreement of paying my bill and as the payment has not been received my account is not closed, basically calling me a liar so if anyone knows anyone that can help me resolve this problem I would be happy to hear any suggestions, they are an absolute nightmare”

Posted 2 years ago

“If I could give 0 stars I would. Changed to them as local employer to support local. Decided to add gas to get dual fuel discount, huge mistake, forgot to take direct debit for a month and bill has risen in 4 months from £98 to £204 per month. Same for my daughter who lives in a 1 bed new build with a A energy rating bill has gone from £38 to £140 per month. Think Dale Vince needs to investigate this poor service and reviews unless of course he only in it for the money................. We both switched today £204 down to £108 and £140 down to £27 😡”

Posted 3 years ago

“As with other reviews, it seems ecotricity are a scam organisation trying to take advantage of unsuspecting customers by hitting them with huge bills without actually ever discussing a tarrif or plan with them. I stupidly stayed with this company when I moved into this property and have heard nothing back from them over phone, letter or email about my account. I will take it the full way, companies like this should be shut down for their inability to be transparent to their customers.”

Posted 3 years ago

“I got a bill the other day for electricity from ecotricity stating I owe the £636 for 19 months electricity, I don't even have an account with them , I've been in the new build since I took it on, first tenant and have been with E- ON from the start .....how does that work”

Posted 3 years ago

“A terrible company. The person we bought our house from was with Ecotricity. I hadn't heard of them before. On paper, as we were already with a green supplier, we would be a good fit. However, they tried to charge us triple, made mistake after mistake, tried to blame other companies, never called when they said they would and keep demanding payment for a bill that's triple what it should be. Avoid like the plague.”

Posted 3 years ago

“Due to their awful estimations, reliably uncommunicative customer service, and disorganisation, we had to move on. There was also the issue of billing... why do they have smart readers? Why do they allow for manual meter reads? They merely estimate throughout the year only to slam unsuspecting customers with heavy bills later on. Unless you want a system based purely on automated and erroneous service... stay away from Ecotricity. I cannot stress this enough. Their utter reliance on algorithms and terrible follow-ups is un-needed stress during these COVID times.”

Posted 3 years ago

“I have been trying to sort out a billing problem since October. After five months my account is still frozen and the problem has not been sorted.”

Posted 3 years ago

“Thieves, Avoid as they will deceive you at the beginning, then will hike up the estimation rapidly every month Avoid. Worst energy supplier ever. Ecotricity started off with estimated bills which were pretty accurate. Then month after another they start hiking up the estimates. Their estimation have been increased from £18 to £348 within the period of 5 months!!! I even switched off my heater at this cold weather and I still receive ridiculous overcharged bills. Worst customer services. They will rip off your money. The online website does not work. I cannot log in despite calling them over 10 times. I will raise this to the higher authority but I thought to write here so nobody will go through a similar experience.”

Posted 3 years ago

“as a landlord, i am very disappointed with the poor service receiving- I would not recommend to anyone to join. their point caliming that they are Green energy, does not help, as you get so frustrated with their service that the green is erelevant”

Posted 3 years ago

“Rubbish customer service and provider in my opinion without prejudice.”

Posted 3 years ago

“I would strongly recommend that no one use this energy company. They are very friendly when you speak to them, but never follow anything through!! I moved to a rented property, my letting agents told me that this company would be the best one for me. I have prepaid meters, and after 6 weeks of phone calls, no new gas card or electric key! I have a faulty electric meter which they told me was priority to be changed, and still nothing. I am now moving to another energy company.”

Posted 3 years ago

“DO NOT EVER USE this company. I am now having to get the ombudsman involved. I absolutely despise them.”

Posted 3 years ago

“Appalling service Bad communication Poor customer service They resolved nothing Incredibly patronising Despite saying paying was not the problem but wanted clarity on why the amount had gone up so much Zero help”

Posted 3 years ago

“Unfortunately I have to agree with the majority of reviewers here in saying this company is pretty much incompetent if you have any kind of issue. It seems like none of the customer service staff have the power to access the accounts in any meaningful way (whether that's staff on the phones, email, online chat or Twitter) because they always say they'll pass on your request but then you have to follow up 5 times and wait weeks before anything happens. Sign up with a different supplier.”

Posted 3 years ago

“Just the worst experience ever and far from competitive on price! They failed to set up my direct debit for 12 months despite me repeatedly submitting the information and having it confirmed, then when i came to cancel, they miraculously found a back log of readings i'd found and wanted to charge me £1200 for the pleasure. This issue has been going on now for 8 months and i've only been offered a £30 statutory compensation and a measly £70 off the bill. It's now been 8 weeks since they 'escalated' the issue, with now given timeframes for turn around, but they are failing to respond to even the most basic of emails, continually breaking promises or making false claims, and just generally not being able to find their arse from their elbow. Awful, awful company who i would be surprised still exist in a few years.”

Posted 3 years ago

“Beyond incompetant they have non existent customer service they manage to ring me monthly i explain everything in detail (i had two different accounts with them) they promised to send me a final bill and bills for June-October - absolutely NOTHING happens and now they have put some debt company onto me !!! They are a joke but it is actually not a joke i had to explain to the debt company that i would be deligted to pay if only i received a bill they should be shut down”

Posted 3 years ago

“The worst company - waste of time & money The worst company - do not sign on with this company, you will be spending a ridiculous amount of time on the phone cleaning up their mess. Charging me incorrectly for bills that aren't mine, an account switch over seemed to be the most difficult task for them to complete correctly. They let you know they have dealt with a situation but will send you multiple bills for months you have already paid. They have major communication issues - do not sign on with this company or you will be spending hours on the phone to them. Waste of time & money.”

Posted 3 years ago

“Utter incompetence I have not been in a flat I rented for nearly 3 months I then received a £500 bill. Not even the fridge was turned on in the flat. Total confusion over the meter reading I even sent a picture of the meter showing £14.45 the bill I received is over £450 more. I was assured by 2 seperate staff members there appears to be a meter issue as even now nobody is living there at midnight the meter is sending a 6000kwh . I have also had 2 collection agents phone from ecotricity that do not read notes and are unaware of what is going and have to be told to check notes on system. Avoid this company at all costs”

Ecotricity 1 star review on 14th October 2020

Ecotricity 1 star review on 14th October 2020

Posted 3 years ago

“Hugely overcharged by Ecotricity, I am a person living alone and they were taking £171 per month - supposedly because I was in arrears although they couldn't explain why I was being charged so much. Couldn't access my bills online because of a technical glitch at their end and when I phoned them, I spent ages on the phone with a stroppy- teenage-sounding girl who was unbelievably rude and unhelpful and left me hanging on for ages before finally cutting me off. I switched energy suppliers that very same day. I only wish I had switched earlier, it would have saved me a whole load of money.”

Posted 3 years ago

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Ecotricity is rated 1.2 based on 173 reviews