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Ecotricity Reviews

1.2 Rating 173 Reviews

4 %

of reviewers recommend Ecotricity

Company Reviews

1.2

Based on 173 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Ecotricity 1 star review on 14th October 2020

Ecotricity 1 star review on 14th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First they Lost my £50 voucher from the energy grant. Then they retopped up £50 saying a weekly payback. I just topped up £15 and its taken all of it against the £50 im ill i have no Electricity and im done with this company i dont think they have a clue what they are doing. They cant even provide me with my top up history or a search for the voucher and keep saying that EDF have the main details ???”

Posted 3 years ago

“Terrible, customer service are useless and their billing system is all over the place, totally inaccurate, smart meters don't work. Shame as the green thang is great, but they're useless AVOID AVOID AVOID”

Posted 3 years ago

“Started off very competitive, then the monthly bill kept on going up and up!!! Just before I left was paying more than double a month for Ecotricity, than my last supplier. After contact their support they admitted that they are not the cheapest. They couldn't really explain my high bills and did give me a slight reduction but was still way higher than i expected. I have now moved supplier and have a steady monthly rate that is way cheaper. Its a shame as i was really taken with the green vibe but could not justify that super high price.”

Posted 3 years ago

“The word that comes to mind when I think about Ecotricity is incompetence. I am currently in touch with the media to report the issue so any unhappy customers, please contact me at 07490292696. As I am collecting evidence against this dodgy company. I also reported them to the authority This company never respond on time. it is with great regret that I ended up with a company like this”

Posted 3 years ago

“Appalling company as noted by all the other reviews here ...and as always happens your unable to give minus 1 star to these conmen. A total phoney company lead by a guy who claims he used to live in a van to get sheep to believe hes somehow green lol . hes a multi millionaire capitalist profiteer who will leave your gran with no lecky while hes eating bacon on his yacht..yes yacht not the windmill some believe he lives in. Ive had the Vince guy in a chat and he doesnt give two effs about whats written here he lives in a different world detached from your freezing granny or your prepaid extortion meter. People like him should be banned from supplying necessities, like letting a wolf tell the sheep whats for lunch. Kak Tory Britain”

Posted 3 years ago

“Appalling company as noted by all the other reviews here - I supply regular accurate meter readings but their billing system is all over the place meaning you will suddenly find an unexpected bill for £hundreds coming through the door - this is a shock that nobody wants especially when you pay regularly so stay well away. Customer service is beyond inept and when I asked a customer service rep who his electricity provider was he paused and then said "Aeon". When I asked why he wasn't using his own employer as a provider all he could say was "Erm...inertia." So there it is from the horse's mouth - the people who work there are clearly used to these problems and don't want them for themselves so stay well away! I'll be switching provider this afternoon, inertia most definitely won't apply here...”

Posted 3 years ago

“If I could give no stars I would. They messed up at the start of the contract, not agreeing the meter readings, and same again at the end. Sending my final bill 5 months after I left them. I was with them just 3 month and total bills came to over £400, with lots phone calls and hassle.”

Posted 3 years ago

“I switched to Ecotricity and my bills more than doubled. They insisted they only had one tariff and the months later told me I could have saved hundreds by switching to their other tariff! Customer service is really poor. They are always apologising for errors in their systems and technical issues that will be resolved etc etc I want green energy, but not from a company that uses it's green credentials to rip off consumers. There are many other green suppliers.”

Posted 3 years ago

“Horrible, horrible horrible company. NEVER SWITCH Switching to ecotricity was a terrible idea. I will be leaving immediately. To recap: They didn't bill us for six months They then sent a bill for £1000 plus pound. They immediately start to send threatening letters demanding payment. I called them and they were extremely pushy in getting it paid back on top of usual Billing in six months- I agreed. The threatening letters continued.. I phone them again- the pushy agent hadn't set up the direct debit to the account. I got taken through it again. Thought, it couldn't get any worse... I made a complaint and "Jake" "holds his hands up" and offers a token "£30 to say sorry" .. Today. A week before the direct debt was agreed. They have taken an unauthorised direct debit of £238... which has caused an unauthorised over draft... and stolen all of my money a week before payday during the Covid19 crisis.. Thankfully my bank is returning the payment ASAP... THE PLOT THICKENED!!! Ecotricity removed this review claiming I wasnt a customer. It was reinstated by trust pilot.. They tried to block my transfer to another company because of the arrears on the account-cause by their practise. Arguments ensued, more pressure to pay quickly.. A manager later come onto the scene. They explained that the random payment I referred to earlier, was a payment for SOMEONE ELSE'S utility account which they had set up a direct debit from my bank account to. So j was paying someone elses bill... Long and short of it: they were very very sorry. They gave me £250 credit towards the bill. I have been allowed to switch suppliers without clearing the arrears.. I am now with a nice company that send Bills, on time, for the amount you are expecting..”

Posted 3 years ago

“Horrible, horrible horrible company. NEVER SWITCH Switching to ecotricity was a terrible idea. I will be leaving immediately. To recap: They didn't bill us for six months They then sent a bill for £1000 plus pound. They immediately start to send threatening letters demanding payment. I called them and they were extremely pushy in getting it paid back on top of usual Billing in six months- I agreed. The threatening letters continued.. I phone them again- the pushy agent hadn't set up the direct debit to the account. I got taken through it again. Thought, it couldn't get any worse... I made a complaint and "Jake" "holds his hands up" and offers a token "£30 to say sorry" .. Today. A week before the direct debt was agreed. They have taken an unauthorised direct debit of £238... which has caused an unauthorised over draft... and stolen all of my money a week before payday during the Covid19 crisis.. Thankfully my bank is returning the payment ASAP... THE PLOT THICKENED!!! Ecotricity removed this review claiming I wasnt a customer. It was reinstated by trust pilot.. They tried to block my transfer to another company because of the arrears on the account-cause by their practise. Arguments ensued, more pressure to pay quickly.. A manager later come onto the scene. They explained that the random payment I referred to earlier, was a payment for SOMEONE ELSE'S utility account which they had set up a direct debit from my bank account to. So j was paying someone elses bill... Long and short of it: they were very very sorry. They gave me £250 credit towards the bill. I have been allowed to switch suppliers without clearing the arrears.. I am now with a nice company that send Bills, on time, for the amount you are expecting..”

Posted 3 years ago

“Absolutely shocking behaviour rudimentary knowledge of customer service erroneous transfer procedures then send your account to a debt collections agency”

Posted 3 years ago

“Deliberate overcharging. Dishonest and unhelpful staff. Inaccurate bills. failure to accept customer meter readings. This is the worst energy company I have ever had the misfortune to use.”

Posted 3 years ago

“This company is shockingly bad at billing and customer service. They under charged me for months even though l sent in readings. Then sent me a bill for nearly £900. I was so annoyed and frustrated with them as their customer service is truly appalling. So please avoid this company at all costs. There are much better companies out there”

Posted 3 years ago

“I have come on here to re-review and see that the ones below all echo my experience. Huge over-charging (by thousands), nightmare to get resolved and they will maintain you owe it until you fight to the death. Absolute rubbish - they have even refunded me (apparently) which has gone from my Ecotricity account( I overpaid hugely due to their errors) and even this has gone into the ether. They can't do anything right, DO NOT GO WITH THEM”

Posted 3 years ago

“My experience with Ecotricity has been unbearable. When moving into my new flat, I joined Ecotricity as they sent multiple joining letters and it seemed like a great idea to support green energy. I set up a direct debit and agreed to a price that was a little higher than expected but I was happy to pay this for green energy. For months I received statements saying I was in credit on my account (several times i received multiple inconsistent statements for the same month) and believed I was overpaying. Then out of the blue received another statement saying I was hugely in in debt and my estimated annual cost was over £1000. Bearing in mind I live in a flat by myself, I could not believe this was the case. Upon review of calculations, i realised it was simply because their rates and daily fees are beyond expensive. I instantly wanted to change providers which also proved difficult. Having been directed to their 'more efficient' online account, i have never once been able to input meter readings as the site is constantly under maintenance. The app just redirects you to the online web page so you end up going in circles. Tried emailing them and never got a response. The only method of contact that has worked is to call them where you are put on hold for an age. I have been in positions where i've tried for the whole morning and still not got through. Needles to say, it's not easy. Having assumed they were more expensive due to being eco friendly, i decided to compare quotes and realised there are other green energy providers for half the rates these charge, so i'm not sure what the excuse is there? The only positive I can say is the staff have been helpful when i've actually got through but that is it. I would not recommend them to anyone, they are ridiculously expensive and there are other green energy providers out there who provided the same service, for cheaper, with apps and websites that work.”

Posted 3 years ago

“We've had a disastrous experience with Ecotricity. They overcharged us for £3000. After complaining, they brought the bill down to £1700 and after complaining two more times, we eventually arrived at £35. I wonder how many people have been overcharged by them and didn't spend hours and hours arguing on the phone, double-checking calculations, sending photo evidence and angry emails to eventually resolve the issue. The service was often extremely rude and unprofessional; we were repeatedly asked to just pay the bill as the issue was already resolved from their perspective. We sent a complaint to their complaint system and received a patronising stock response without an apology. Disappointing!”

Posted 3 years ago

“I would give a 0 if i could. The worst mistake I ever made was going with Ecotricity. I have called their call centres and emailed multiple times. Out of 6 months I have lived there for 7 weeks. In the last month (not living there) they billed me £818. This is despite me giving readings, having people come out to view, having previous confirmation that my bills were sorted after HUGE back and forth trying to sort out the original bill. They have randomnly now said it's £340. Through multiple queries i've now been told this is because I've 'paid an unusually small amount' and because they didn't have the start data reading so estimated it. This was brought to their attention in March so why it wasn't picked up then i have no idea. I have asked for data to back this up, and don't have that. The billing system is truly the worst and most incompetent i've ever come across. Cannot advise strongly enough to go nowhere near this company”

Posted 3 years ago

“10 days to NOT answer a customer service email - it's not good enough, Covid or not. And did I mention how EXPENSIVE Ecotricity is?! We are out of here!”

Posted 4 years ago

“Absolute rubbish and very expensive. Left them 2 months ago after they encouraged me to move to direct debit and increase the charges? Let me think about that for a minute, no! Have just received a new payment demand with no supporting invoice! So I will be spending the morning on the phone to try and sort it out. Nice!”

Posted 4 years ago

“One of the worst companies I have ever dealt in terms of customer service. Would definitely not recommend. We had to chase and chase to get our first bill. But it took almost 9 months, eventually had a bill of well over £1000 to pay. Tried to get through on the phone but could never get through. Seems to be very expensive in comparison to other companies.”

Posted 4 years ago

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Ecotricity is rated 1.2 based on 173 reviews