Ecotricity Reviews

Name: Ecotricity
Rating: 1.21

1.2 Rating 173 Reviews

4 %

of reviewers recommend Ecotricity

Company Reviews

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Metrics

1.2

Based on 173 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Phone:

01453761447

Email:

welcome@ecotricity.co.uk

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Ecotricity 1 star review on 14th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sky high prices. Zero communication after endless emails and no answers to calls.”

Helpful Report

Posted 2 years ago

“I moved across from Ovo specifically to go with a green supplier. We are a household of two adults in a three bed detached house. Our bill have been in the region of £1100 per year for the past 3 years, we have been with ecotricity for 6 months and have paid £2000! I have called to raise my concern, after persuading them that it is not due to a fault with our boiler (we are using 3 times more gas than an average house of four!), I sent them photos of my meter as instructed, they have done nothing, and keep chasing for a further £88.0 - I have since changed supplier. For a regulated sector I am staggered they get away with it, I am out of ideas how to get this resolved. For those considering being a little more eco friendly, select a green tarring with another supplier rather than going with ecotricity - it has been a costly mistake for us!”

Helpful Report

Posted 2 years ago

“Hopeless company. No customer service exists. I was automatically enrolled for an account through a new build contract. They have no way of making payment online. I cannot enter in to a tarrif so I'm on a floating charge that continues to increase and cannot get in touch with them. Emails unanswered after 5 months. Payment is now withheld.”

Helpful Report

Posted 2 years ago

“AVOID at all costs there prices are a joke I mean I'm paying £150 a month and I live in a 1 bedroom flat and when ask to change tariffs they said I carnt (£150) a month what planet does this company come from Rob you stupid”

Helpful Report

Posted 2 years ago

“I have no idea who this people are. One day they sent to my address a letter stating they had decided by their own initiative to open an account to my name. They don't have my data so the letters are nameless, but they claim I have to pay to them and send letters every week. I tried to contact them to solve the issue but I never get any answer. Stay away. They are pure scammers.”

Helpful Report

Posted 2 years ago

“green but terrible customer service I changed to Ecotricity because of their great green credentials. I wish I hadn't it has turned out to be a distressing and stressful experience. My bills are completely unrealistic and they will not investigate - or if they are they are not communicating with me They have not addressed my concerns or even replied to complaints or questions by email. They do not answer the phone- more than 2 hour wait each time- if they answer at all. They promise to call back but never do. It is therefore impossible to engage in a discussion or query about the energy usage of the house There is nowhere on the site to initiate a chat to get the relevant information. Such a shame- a really green energy company, which we should all be striving to use. BUT absolutely atrocious customer service.”

Helpful Report

Posted 2 years ago

“Appalling. Would give zero stars if I could. Customer service non existent and I’ve waited over three hours to speak to someone on the phone. One of the worst companies I’ve dealt with!”

Helpful Report

Posted 2 years ago

“be aware ! the worst customer service ever - no replies to emails, no updates about cases, mess in the system, giving misleading information , totally unprofessional”

Helpful Report

Posted 2 years ago

“If I could score them at zero I would. Shocking. My bill for January was over £600! £400 for December and £400 for November. We only have a 2 bedroom house. It's made me ill. I have been in tears and not sleeping. How can it be so high and how can it go up by 50% in one month?! £1,400 for 3 months. Unbelievable! I am switching to Scottish Power tomorrow. Dale Vince should be ashamed of himself. I am SO UPSET ABOUT THIS AND FEEL ROBBED.”

Helpful Report

Posted 2 years ago

“Can't get through, moved into a new property, Ecotricity was the supplier I cancelled then straight away as never heard of them and used a familiar supplier I have received a high bill to be made for the month that we were in the changeover period I cant seem to send meter readings through and can't get hold of them to sort it.”

Helpful Report

Posted 2 years ago

“On hold for 2 hours so far, new house had them listed as supplier so we had to call them. Guess whos heading over to Uswitch after this call finally ends?”

Helpful Report

Posted 2 years ago

“Since October I have paid Ecotricity over £1000 for gas and electricity. My last bill in January was over £400.00 I paid them in full using my credit card, to enable me to move to a new supplier. However the move was stopped by ecotricity and now another bill is due. Next step is the Ombudsman.”

Helpful Report

Posted 2 years ago

“Avoid this company where possible, I was advised by my lettings agent to use this company / this provider was already supplying the building. After receiving my bill, I attempted to contact them multiple phone calls over 4 - 5 hours wasted still no answer. There appears to also be no direct way to contact them other than calling, I wish I had looked at the reviews.”

Helpful Report

Posted 2 years ago

“Nobody answers the phone - on hold for hours. Massive bills coming in when nobody has been in the house (we all went to family homes over xmas) of over 200 quid when our usual bill is 60. I am disgusted by this company, it seems nobody can get through!?!?! INTERNET DO YOUR THING!!!!!”

Helpful Report

Posted 2 years ago

“Been told by meter reader my pre pay meter is faulty spent most of the day trying to call them they just don’t answer tried several numbers same message no answer requested a call back didn’t happen emailed then to get automated reply saying up to 10 days before I will get a response and I think they knew there was a problem as they contacted me about 8 weeks ago and asked for photos of the meter then said they would fit a smart meter then never got back to me”

Helpful Report

Posted 2 years ago

“Awful. We received a huge bill of £200 in November and we’re told to just pay it because that’s what the readings said. We consciously kept the heating off in cold December and were away on Holiday for 10 days. Then received at the beginning of January a bill for £520. Our usage has some how timed by five even though we have not used that much electricity and been away. On hold for an hour and still no one answering. Really poor service and it’s causing so much stress.”

Helpful Report

Posted 2 years ago

“Ecotricity have been bullying me to pay a near £500 charge for 28 days worth of electricity... for me to then find out they've been charging me for a different (much larger) properties ELECTRICTY. Every time I have contacted them the progress made from the previous call would've been seemingly 'lost', in the form of emails, and overall knowledge of our dispute - I should also note that the average on-hold time is around 2hr/s! After multiple phone calls it turns out I've been paying the wrong apartments electricity bill, who have been nearing my yearly average EVERY MONTH. For a company that is one of the most expensive out there, I expected good communication, and overall basic ability to not mess something up as simple as this. I am actually OWED money from the company, not the other way around! I am absolutely appalled at how this company has handled this situation. I expect a higher price of service would equate to a better experience, but in this scenario I have paid more to be seemingly scammed by a company WHO will not let switch over from their services until they've conducted an investigation; an investigation I might add, which is regarding how useless they are!”

Helpful Report

Posted 2 years ago

“Total rip off. I was away from my flat for 3 weeks and got my electric bill for the month. £154 they say I must have something on thats using up the electric. Kept telling them there's nothing on that would do that. But they say there is. I know what is being used in my home. Stay away from these money grabbers. There charging people what they like and are getting away with it.”

Helpful Report

Posted 2 years ago

“Absolutely rip off , my bills tripled , no customer service .waiting to speak to someone for 2 hours just to be told we’re undercharging you we need to double them again . Reporting to ombudsman”

Helpful Report

Posted 2 years ago

“Horrible experience dealing with ecotricity , spent hours upon hours trying to get thru a number which NO ONE EVER PICKS UP . Their automated top up apps and meter do not register payments AT all now stuck with no electric and no one picks up the phone to assist. An absolute joke of a company”

Helpful Report

Posted 2 years ago

Ecotricity is rated 1.2 based on 173 reviews