“gave up trying to get the correct size/style decking from our local hardware stores.decking was delivered to the door amazingly fast with no issues at all.will definetly use again.”
“Good product at the right price. Happy to get a phone call from e decks saying they were having trouble fulfilling my order from their stocks and would I be okay receiving an up grade at no extra cost. Super service and delivery chap was happy to carry it into my house for my wife as I had to suddenly go out.
First class chaps!”
“The WORST company I haVe ever dealt with.
First of all, the items where not delivered to me they where apparently left in the middle of a street. Then when I asked for a refund as my mum had purchased me some alternative from b&q they asked me to sign a form for an investigation, a crime reference number had to be logged and given in, I had to wait for their driver to return which they agreed they could not find any sign of any decking and after all of the above happening and making me wait 6 weeks they then asked me for proof or purchase from b&q. Now not only does this have absolutely nothing to do with the fact they’ve blatantly robbed a customer but unfortunately for me, my mum passed away due to covid and I let them know that even if I did carry on this war with them that I couldn’t get a receipt and told them the reason ... they then told me that even though I had adhered to ALL of the above requests if I didn’t get a receipt I wouldn’t get back my £350.00 and that my mum would have bank statements proving I got alternative from another supplier. After arguing my case by pointing out how disgusted I was with their lack of empathy they then asked me for a picture of my garden to see if I had any decking at all layed out to prove I wasn’t lying about getting more decking from b&q.
After this they then sent me another email and said they refuse to give me my refund without the receipt from b&q but they would either give me a gesture of £50 or return the items like I was supposed to receive in the first place.
I genuinely can not believe this issue I’ve had and I’m still dealing with and it’s been passed on to a solicitor and they are being sued for breaching consumer rights.
So be aware that it is a strong possibility that they will mess up a couple months of your lives regardless of any loved ones dying.”
“The goods were delivered in good condition with a very helpful driver.
The website was easy to navigate and i found the prices very competitive compared to other sites.
Had bought fencing off E Decks before and made sure i went back”
“I ordered 4.8meter decking but you were unable to get it. You called me straight away and offered me two 2.4 decking kits in its place which was brill. Delivery was so fast.”
“Arrived first thing in the morning which was ideal. driver unloaded without fuss. All but one board were perfect and the imperfect one had a small 'scuff' midway on one side which was no big deal. Did not see this while it was being delivered. Boards stayed mostly flat and level till fitted a couple of days later.”
“Fantastic service. Ordered on Tuesday night and arrived on Thursday morning. Really easy to put together with everything cut to size and ready to go. All this for a fraction of the price of other places. Would definitely recommend.”
