“I purchased a decking kit, the wrong size joists were delivered. On contacting customer services, I was made to feel that it was all my problem and minimal discount was offered. On complaining about this, they eventually offered to have the incorrect joists collected and the correct size delivered but did not know when it could be done, I just had to wait. Service is absolutely dreadful. The wood is so badly knotted that the wood screws could not be used and had to purchase thick long nails instead. Certainly would not use them again.”
“Terrible from start to finish! Avoid using at all cost.
4 out of 6 composite badly damaged (in fairness they did give a small discount to compensate for that) still waiting for the remainder of the order nearly 3 months on.
2 days after installation of the parts, it is now green ! Instead of anthracite. DON'T use this extremely poor company.”
“Avoid avoid avoid!! Brought 23 Indian sandstone slabs from them costing £400 only for 15 to be ok the remaining were badly stained and damaged, spoke to the manager and she tried telling me this was normal and it’s natural coloring il let you decide, 2 weeks later and I still have the faulty slabs sitting on my drive no collection date and no refund absolute joke of a company”
“I ordered 10 lengths of 4x2 which was supposed to of been treated for decking which wasn’t.
Out of the 10 lengths only three were usable the others were so badly warped & Bowed they can’t be used.
Tried several times contacting E Decks with no response.
No customer service response, absolutely a waste of
Money, not even a apology.”
“DO NOT BUY FROM THEM!!
Awful been waiting over 4weeks for the timber and when trying to contact we get an answer phone, in which left number of messages and no replay, when u call up and stay on the phone u do get to speak to someone but then she doesn’t want to know and interrupts u while your trying to explain and cuts u off.
Always having excuses with their courier is on its way day after day.
We just want a refund now as we will buy from somewhere else.”
“I placed an order for decking on the 9th of May with delivery supposed to be within 12 days. They eventually delivered the wrong stuff at 10 pm on the 29th after 21 days. Their customer service has been very unhelpful refusing the supply the correct items before they collect the incorrectly delivered decking. They have provided a new delivery date of the 16th of June five weeks after my order was originally placed. The failure to rectify this issue with any speed has come from the director himself, unwilling to deliver my goods prior to the 16th of June, he clearly doesn’t care about his customers and delays caused. I will not be using this company again!”
“Dreadful customer service. Zero communication and very unpleasant staff who had no intention of rectifying their mistakes..... how is it I can only click on one of the ways below i tried to communicate with them when I tried every possible method and not a single person got back to me despite the fact my order was in pre lockdown?”
“Discusting service. We have had 5 deliveries during lockdown the first 4 no issues but the last one they have had my money since 5th may £1000. Delivery says 14 days which is a lie. It was due yesterday didnt turn up. 9 calls later and they said it would be today. Well 160 decking boards and £1000 later we refused the delivery as at least 50 percent was rotten broken and in bits and not even able to use a small bit of it. Now they blaming us for buying reject decking. It may be reject but you expect to be able to use it. These are just some of the rotten deck boards that even the delivery driver took pics of as he put his hand through some of it where it was so rotten”
“Very bad service waited almost a month for decking the Friday befor delivery on the monday ,I was told they did not have my decking boards after me adding more decking boards on to my order three weeks earlier.
I accepted smaller boards . Well if I allowed nearly every board is twisted and buckled as an apology they they would send me a bedding box . That was an empty promise . This company see you coming and are laughing at the orders the get . Well you try omplain. I wasted all my money they are a con.”
“Only half the order arrived and was damaged. A week later the rest of the order arrived, a delivery driver collected all order and now company doing all the can to prevent a full refund. Appaulling customer service, no one answers the phone, delievery drivers damage you products and you pay the price..”
“Phoned edecks to verify the 14 days it states on their website and if it would definitely come within that time frame.
Everything confirmed I ordered the decking.
From there on I've Had the worst experience with Edecks!
Was promised delivery on 07/05/20
Never turned up
Promised delivery on the 09/05/20
Never turned up
Disgusted in the service and how unhelpful they have been. Just lied to get me off the phone and been no help at all! Spent a lot of money and still not received my decking AGAIN! Not happy would not recommended 100% go else where you won’t get your delivery and they try make you cancel as they get a cut of the money when order is cancelled! Oh and the days is specifies on the website is working days so the 2 weeks I thought it would take is now apparently 4!
No idea where my decking is I’m £400 down and it’s the worst experience I’ve ever had with any company!!
I’d rate 0 stars not even worth the 1!!!”
“Phoned edecks to verify the 14 days it states on their website and if it would definitely come within that time frame.
Everything confirmed I ordered the decking.
From there on I've Had the worst experience with Edecks!
Was promised delivery on 07/05/20
Never turned up
Promised delivery on the 09/05/20
Never turned up
Disgusted in the service and how unhelpful they have been. Just lied to get me off the phone and been no help at all! Spent a lot of money and still not received my decking AGAIN! Not happy would not recommended 100% go else where you won’t get your delivery and they try make you cancel as they get a cut of the money when order is cancelled! Oh and the days is specifies on the website is working days so the 2 weeks I thought it would take is now apparently 4!
No idea where my decking is I’m £400 down and it’s the worst experience I’ve ever had with any company!!
I’d rate 0 stars not even worth the 1!!!”
“Purchased online and was told we must give feedback on delivery. Delivery was left outside my house before 7am and no phone call was received. I filled a ticket online as 3 panels had damage and also called and left a message. The email I received has a broken link so I cannot reply. Cannot get in touch with them so basically I have 3 broken panels and no way of getting in contact. Poor service all round.”
“Just fitted some if their budget decking it was delivered in 2 days, quality was very good which makes fitting very easy. A pleasure to do business with will definitely use again.”
“We have received our order of 2 sheets of 8x4 marine plywood, this was delivered to someone else down the road, they didn't knock just left it in the garden, and was not signed for, the invoice clearly shows our correct name and address, considering that my husband is 80 years old and at present in lock down due to virus this has caused a great problem, we had to get someone to collect it for us, we feel that as we paid £22 delivery it should have been delivered correctly.
What are you views,”
“The 18mm marine plywood that these folks are selling is the worst plywood I have ever come across. If you use this it will delaminate the first time it comes into contact with moisture. That refers to the actual wood content and not the edges. I kid you not. It is an appalling quality.”
“Horrible quality products.
Ordered some plywood for a project, thinking that we would try a new supplier. As soon as we started installing them, we realised that all the 12mm plywood was splitting and warping and completely unusable. We sent several pictures with a complaint to the company but haven't received any help so far. If you want decent quality materials, then I recommend you avoid eDecks.”
“Low quality scrap wood fences
Ordered fence panels and requested to be delivered for Friday. I took a day off to travel back just to take it. However, instead of the promised 8am-8pm delivery slot, driver came on the night before at 11ish. He claimed that he just can't be bothered to be working and needed holiday so if I was not home he will just leave it outside anyway. He literally did as he said, instead of my driveway, he just left it on the pedestrian path. He said hopefully I will see it next day. I had to move panels in midnight because of this, or risk being damaged by cars / pedestrians. On the next morning, I was told that brick was not delivered to me. Then after checking on my fence panels, ALL of the panel's were in lowest grade (I paid for the heavy duty panels and also cost more). The wood was broken here and there and it has many random nails and screws prutuding outwards. All of the fence panels were in different colours, even though I had picked brown for the wood. It looked as if it was made out of random scrap wood. I made a complaint and the customer service offered a really low value to fix the item. I was quoted way more by a handyman and then the customer service was bad in giving options or even day for the collection to be carried out if I was to pick for collection and refund. After all the lengthy yet ridiculously bad customer service, I opted for the low value of "good will gesture" money for the broken scrap wood that I purchased. I don't know how the review is so good but it is definitely not in my case. Absolutely shocking low quality fences in my experience.”
