“Deliver within 4 working days? hahahahaha yeah right!!! Chose this site for convenience and got inconvenience and cancelled the work until a later date after planning this work for 2 weeks”
“Website says 3 working days delivery, tried emailing & calling - just passed on to several non existent departments.
They take the money immediately and then that's it ! Nothing.
Will now have to get the bank to dispute as goods not arrived.”
“DO NOT USE THIS COMPANY!!!
I left a genuine review on their Facebook page and they blocked me...this is the sort of company you will be dealing with.
They are by far the worst company I have ever dealt with and their rude, unhelpful staff are a joke!!
I placed an order online (for which I had to send photo ID and proof of address - never had to do this before) and the payment was taken and I was informed delivery would be within 6 working days.
Later I received a phone call to tell me that the product wasn't actually in stock and I would be waiting until the 10th of December - then after asking again for an exact time of delivery the guy replied - well I don't actually know!
We then discussed the options, as my guy fitting the decking was booked in on the back of them telling me 6 working days, and I was told about another grey composite option. I opted to go for that product and was told delivery would be Thursday.
Delivery DID arrive on the Thursday but I had the delivery driver tell me it was my job to jump up on the lorry and unload the gear myself ????
I contacted eDecks to explain that this is not acceptable and that I didn't want the order any longer and I was told - tough luck basically as they had sent me an email telling me this (shock...I never received that email).
They later explained they can provide the delivery the following day with one of their guys taking the product off the lorry - I stupidly agreed, rather than just get a refund and be done with the joke of a company!
The delivery turned up the following day and there were handfuls of damaged boards and edging strips.
I have requested for them to just get the whole lot off my property and I will use a better company. I am awaiting the pick up and refund...the incompetence of the company will suggest this will also be a drama!!”
“Bought a composite teak deck from edecks in July. Laid it in the same month. It has faded terribly! It now looks patchy and uneven in colour in less than 4 months. Really really disappointed as it cost over £3k.
Contacted edecks recently and got a boiler plate response with no care and an offer of 10% off my next purchase. What a joke!
Before this a lot of trouble getting a refund on decking clips returned. Watch out for the 20% restocking charge.”
“Ordered Monday evening 25 deck boards, ordered from them as ot said 2 day delivery expected delivery Thursday as couldn't count Monday with ordering in the evening. Phoned Thursday to see if my order was coming I was told they were busy because of the bank holiday coming up and to expect a call back within the hour, I got no call back. I got an email saying delivery Saturday which is 5 day delivery not 2. I phoned Saturday afternoon as my delivery still wasn't here and spoke with Kim and I explained that the email said estimated delivery day Saturday and asked if it would actually turn up today and she said if thats what your email says then thats when it will turn up. I offered my order number which she didn't want saying it will just tell her what my email says and that it will turn up Saturday and could be ten o'clock at night but that it would turn up if the driver wants to be home for the bankholiday. Anyway it turned up Sunday 11am so had a wasted Saturday off waiting for a delivery that was never going to turn up as the driver stayed over in dumfries and the driver said that they just look at how long it takes on a computer n have no clue how long it takes and that he can only drive so many hours in a day. Terrible service I will never order from there again I would rather pay more and be treated with respect for my custom. Also there is no one there to contact about the whereabouts of mg order so I would have been waiting in until Tuesday if it hadn't turned up!”
“I had this composite decking installed in late 2014 and have various issues ranging from warped planks along length as across the width + gaps appearing between the planks. The contractor attempted referencing who were impossible to reach despite several attempts. AVOID!!!”
“Wrong items delivered (one short of order and all wrong size). Tried to contact customer care department consistently over a six hour period and get put through to answer message and cut off. Raised a ticket online - no call back. Left a voicemail - no callback.
In frustration called the reception and got put through to answer message
Rang sales, put through to reception, and well you know the rest.
Clearly no after sales care at all - will never use again!”
“Nothing but problems with this company:
1) Delays to the advertised delivery date
2) When the composite decking arrived there were many missing boards and several others were damaged
3) Impossible to speak to anyone to complain due to their "customer service system". It took 2 days to speak to anyone and then several more days to get a new delivery.
4) Two day delay to the re-delivery date of the missing and damaged boards.
5) Unbelievable, the new boards delivered are damaged. I now cannot believe this will be a hard wearing decking as advertised.
This is totally unacceptable, eDecks composite decking is an expensive product and the delays (still unresolved) are preventing our workmen from completing their job.
AVOID !!!!”
“If I could mark zero stars I would!!
They turned up at 0300, I have dogs so woke up all the neighbors. Had no idea who was walking around my property and almost called the Police. Driver also left rubbish outside my house....
Customer Service not interested in talking to you, they just redirect your call half way through your conversation. Stay away, absolute joke.”
“Terrible customer service!! bunch of cowboys. don't buy from them!!! returns policy is dubious to say the least. 20% restocking charge and they claimed returned items were lost in post!! will bad mouth them to everyone I know Terrible!!!”
“I ordered metal sheets from e decks and they were advertising 3 /5 day delivery but once the order was place the delivery date changed to 30 Days ,when ringing them to enquire they transfer you to answer machine.Bunch of liars.”
“Ordered fencing as website stated fast free delivery! How wrong could it be. Delivery date arrived by e.mail so arranged to be wait in, later that day another e.mail arrived , amended delivery till next day, two phone calls and assurance it was on the transport and would be with me so again waited in ! BUT no delivery yet again. No phone call to say why either. So it yet another day waiting in and having to cancel yet again the guy to put it up !! Appalling service. Will now have to try and get my money back !!”
“Item not it stock. but I wasn't informed . no one returned my calls. I had to keep on phoning for update .
Delivery was done on a Saturday no time slot given had to stay on an empty site until arrived.
And finally I've got a £20.00 bill on my phone as there number is a premium rate number so I paid to chase my order
Never ever use again”
“Advertised Easy Fit Decking kits are not kits and not easy fit. The bearers are not notched, so it's difficult to see how it can be called a kit, let alone easy fit. To return will cost you 20%. Wont be using them again and will certainly spread the word to avoid this company. Really short sighted approach to customer service.”
“I purchased the 3by3 decking with pergola, the delivery was fine . But anything else was of a less quality. 1st I intended to install it myself but the instructions were not tailored to the product (decking instructions separate from pergola one) which defeat the whole objective of the unit. Unclear and useless. I contacted them several times to get clarification but they kept referring me to the instruction on the website.
I had to pay a professional to build it. Then we found that the quality of the materials very poor : the screws get damaged quickly, so you can't un-screw anything. The brackets did not fit the wood so I disregard them altogether.
The list is long but I am sure once you read other people reviews to get the message.
Needless to say that I will not recommend them to anyone,
Have fun trying to get answers for them
Ben”
“Dont use!!! i was let down 4 times on my delivery and it cost me £460 in waisted contractors bills. customer services are a total waist of time, i think all the good revues are concocted , since my order i have only heard bad reports about E decs”
“Ordered goods ,then 3 days later was informed there was a problem with my address or card. Money had been taken off my card still .Nobody bothered to call me until today .Was told their policy is not to call customers, even though they request your phone number. Not impressed at all ,poor customer service .Why would any reputable company decide to phone you days later to inform you that your address is showing a fault .
wasted a weekend of work that could of been done. Poor ,poor service
steer clear.”
“Hollow composite decking they sell is not fit for purpose. Warped and popped out of clips within 3 months. They are selling a product made in China that has not been tested in British conditions, it soaks up water, and expands both lengthwise and widthwise until it pops the clips (or in a couple of cases, the joists). They do not want to know about my issues. Have refused to honour warranty stating that I didnt install it properly. I was one of the early adopters of this product, before they had all the fine print about installing at an extreme angle and leaving 10mm between each plank (10mm between each lengthwise plank looks ridiculous as does the angle they propose laying the decking at). Had these instructions been present at the time I had bought I would have avoided like the plague. As it is now, I have no recourse because there are now detailed instructions (although not very well signposted) on their site which weren't there originally. Many people have had issues with hollow composite decking from eDecks.
I started a group on facebook - perhaps if enough people join we can bring them to task over this with a threat to make some real noise.
https://www.facebook.com/groups/457877834373266/
if that link doesn't work search from within FaceBk for "edecks composite deck", then join the group.
Unscrupulous, money grabbing opportunists.
AVOID AVOID AVOID”
“I have been trying to get an issue resolved for months.
I was sent an incorrect delivery, which e-decks has acknowledged but I have not received a refund as promised. After repeated phone calls, I am at the point of giving up. I will never deal with this company again.”
