“Worst company to go for! I lived alone in a tiny 1 bedroom flat, hardly using any gas or electric, yet my bill shot up to £92/month. When I moved on the 5th August, I was sent a final bill of £75. If anything I should be getting money back from this company!!! They charge whatever they want and customer service is absolutely shocking. Highly advise people to stay away from this energy supplier.”
“I left a property end of jan 2022
I left a property end of jan 2022 . Sent me a final bill balance £959.09 which i was paying off , told me i have balance left to pay of £127.93 less then week later said its now £609.54
Then another few days changed it again to £386.29 this company are disgraceful and are as bad as the criminals out on streets .crooks”
“With edf be prepared to see your smart meter readings running like Usain Bolt even when you are away. Your consumption is awarded to you from their office.”
“Waited 2 times for 9 hours. I get a response each time saying "let me look into that" then nothing for 4 hours, I say hi, and it's back to Enzo or whatever the stupid whatsapp aumatomated program is called. Why does that chat keep ending! I have to validate my self each time.”
“Sorry cannot say anything good about this company,Very difficult to speak to a human being, left to chat to a robot (best avoided) then suggested to text a message to whatsApp , where you are informed a delay in response could take 6 hours! one a message has been recieved the chat is closed ,so you cannot respond.
Its very difficult to understand bills, adding up money paid into my account + and bills paid out- leaves a large difference that I cannot make account balance , New smart meter took about 3 months to install but went okay, but does not match bills ?seriously thinking of changing supplier.”
“Spoke to Victoria after receiving a communication stating that my tariff was soon to reach its end. She was very helpful, explained the options and told me what to do as regards going on to a new tariff.”
“EDF worst customer service!!!
EDF have stolen £882.64
I have repeatedly had the phone put down on me trying to sort it out
In my opinion I have been refused customer support and told I hade to wait 7 days until they can refund the money back into my account witch I could not do I had to get on the phone to my back and get them to get the money back with they did and was put back into my account the next day
I’ve also been put into financial difficulties as a direct result of your error
I have since had a call from the your customer service manager
What a joke
She said well now my moneys returning what’s the issue
She was more interested in blaming me
The biggest mistake I made was choosing edf
This will all be broadcasted over social media to enlighten the world on the way you feel about customers
She has clearly overlooked the fact that I’m only in this situation because you took to much money back in April
Edf reps advised me to cancel the direct debit then refused to set it back up
Once this was rectified edf went on to take £882.64 with out notify me of this payment witch left my account back account in Det
I’m on edf’s system as vulnerable and also have 3 children here 1 is registered disabled
I really expected to have a apology and a way of moving forward
Instead I got a nasty piece of work whom didn’t care to even ask if my children had now eaten, or even if there’s now electric in the house
Edf has caused this whole problem and then left me in a really hard position
And then have been spoken down to by the customer service manager made me feel really stressed and embarrassed that I need the money that they took with out my permission back
The worst customer service I have ever had to deal with and will be changing from edf”
“Avoid at all costs!!!
In total I pay £265.50 a month.
I have an instalment plan to cover arrears of £600 (32.50 a month)
£233 budget direct debit for current usage.
I have letters and emails stating this too.
They left the arrears on my balance so my DD of £233, has paid the arrears instead of starting my balance at 0 because the arrears have moved over to the instalment plan.
I have explained this to 3 incompetent, rude and nasty people.
I was told I was wrong, They told me my usage is low so the direct debit was high to pay the arrears, my usage is high hence the high DD.
Must be the worst company I have ever dealt with, they told me over and over how my DD has paid my arrears and that I can now cancel my instalment plan that I shouldn’t of been offered, I have explained so simply their error to no avail.
Now a 4th person has billed me until todays date (16/07/22) infact they have billed me until (22/07/22) 6 days in the future? They said they have reduced my DD which I didn’t want to do but in fact they have raised it to over £340 and my instalment plan is still active too (again for arrears I’ve already paid)
Instead of returning my account balance to £1165 (£233 x 5) and continuing the instalment plan of £32.50 which I have a whole email stating the payment dates they have continued the instalment plan, and billed me 6 days into the future so I’m now in £658 debt as well as still owing the £600 previous debt.
It’s complete fraud.”
“Lack of professionalism, they answer very late and when they do they turn off your phone without any explanation. I do not recommend at all, beware of them!!!!!!!!!!!And very expensive!!!”
“The single-handedly worst customer service experience I have ever had to endure. Someone with broken English telling me I need my top-up card replaced, even though I told him the error code was B3 (which means the meter needs replaced as the battery has drained down). He kept insisting I needed a new top-up card. Once my credit runs down, I'm moving to a UK owned company. Électricité de France (EDF) can VTFE”
“EDF energy is the worst electricity company ever. Customer service was irresponsible and the charge was ridiculously high. My bill went up to 1500 per month when I live in a small flat and basically go out and work all the time. I talked to the customer service and requested a check to the meter. They told me to send them pictures of meter in the next seven days. I did it asap, but I NEVER had an answer after all after 6 months. I contacted EDF team for at least 6 times in the past 5 months to beg an answer. Every time they said they will deal with it but NEVER update me with the process besides sending me final notice. And every time when I make a call, they all sound suprised and told me they don’t know, I can’t believe customer service can be so responsible and dismissive.”
“They set up agreements and then constantly take out large amounts of money without any prior notice what so ever. NO EMAILS, NO PHONE CALLS, NO LETTERS IN THE POST. When you contact them they have the gumption to say they’ve been trying to get a hold of me?? How?? This morning was the final straw when they took out over £800 out of my account, baring in mind they took out last months DD at the end of the month at a tune of £240. It’s now the 4th July and this happened? No warnings, it’s not even my DD date. I have now cancelled my direct debt, why? I don’t trust them as a company or their actions, especially when they have my personnel bank details and when they agreed a monthly amount. How the hell do they feel that’s acceptable? Bottom line, cancel your direct debts and pay at the post office, this way they can’t just help themselves to your hard earned money when they feel like it.”
“One of the worst energy providers ever. Please for your own sake do not chose them. To start with, even though custom service seem nice at first glance, they don't do anything you asked them. They say sure sure we will we will solve the problem and they don't which is even more frustrating then just saying you won't in the first place.
They have fees that they don't tell you about which in fact double the amount you have to pay. All in all, avoid them like the plague”
“It is a disgrace how they treat their customers. you can phone them, good luck, most times you get randomly cut off or listen to bad music for a very long time, costing you even more money”
“My direct debit has been around £30-£40 for the past ten years due to me being on oil. EDF took £301 from my bank for this last month. even though prices have doubled it is obviously to everyone they employ the thick and stupid. double 40 in my school was 80. not 301. they are out to rip everyone off check your account and readings. beware”
“They forgot to charge me gas from May 21 to Nov 21 so added to my next 6 monthly bill ( in MAY 22) which resulted in my payments going from £190 to £424 per month!!! 6 monthly bills are no good as now I am having to pay £426 per month and are £900 in debt!!!”
