“I was on a fixed price tariff. I stopped my existing direct debit of £46 per month after I get a message saying they were raising it to £126 per month and I was unable to contact anyone.
Eventually it gets resolved and EDF say they have set up a new direct debit, they send me conformation of this, however they never took the money from my bank, I then get threats to settle the outstanding debt which I did. I then get notified that as I had paid my account in full my fixed price tariff was cancelled. And I should set up a new deal at a much higher price.
I have tried contact by post email and whatsapp.
Only reply I got was they did not like my language, I called them Bloody Incompetent, in my correspondence with them.
By the way they are. I will be going to the ombudsman.
Do not trust this company, they lie and always try to blame you for their mistakes.”
“My mother, 83 in a one bed flat was emailed a very high bill based on an 'estimate' from Green Energy. This was way over her regular and current usage. Efforts to represent her on the phone were obstructed because, even when she gave her permission for me to speak on her behalf, they first refused to provide any evidence that she had used the electricity of a small business and then simply did not ring me back on the third and fourth occasions.
At least there is a strange comfort in reading so many bad reviews, even if EDF don't care.
A 'class action' might get somewhere.”
“Never Again! I’m calling them or texting them 3 times in a month. I give them meter readings every month and they send me bills with estimate reading. I have monthly tariff and I have to ask for my bills. When I thought I finally solved the issues they sent me bills from the date what I already paid. When you pay your bills They take money of your bank and say it’s suspended and when you go in your app you can’t see your bill for what you actually paid .”
“Stay away from those thiefs. At the beginning everything sounds perfect and one day they will ask you to pay an amount which will never make sense. From that point and onwards you will not be able to talk to customer service and they will start getting more money from your account without asking.”
“Extremely poor customer services, I m surprised they are allow to do business in the U.K. They never follow through what they agree to do. I had numerous issues with meter reading when I moved to my currently address, they were constantly overcharging and ignoring the reading.It took 3 months and I m still not sure if it accurate. Then I called to say that my old flat will be empty and I wanted to reduced to direct debt, yes they said - new agreement was sent etc, they still continue to take the same direct debt, even though I have a smart meter in that flat they keep telling me asking me to send a meter reading. I asked them to change my email account so I could set up online account, - yes we can do that for you Mr. …. Guess what? Still not done.”
“Poor from start to finish. I was always largely in debit no matter what season; I didn’t accrue enough credit over the summer months to make winter payments more manageable despite paying an additional amount at the end of the Winter season. Just four months after paying this to settle my account, I was over £400 in debit again (this time for the Summer months!?)
They provided plenty of jargon to explain and have a very complicated billing system. A means to be dishonest, I’m convinced.
After a few years of this, I decided to move to another provider and won’t ever go back!”
“Absolutely disgusting energy company, they are ruthless and money grabbers and some staff beyond rude, if you have a prepayment meter and owe them any money they don't want to help you they just take take take. I cannot wait to switch and never go back!!!”
“I paid estimated bills. EDF owe me £300. I’ve submitted meter readings. I’ve emailed, called, used WhatsApp over 25 times and they keep fobbing me off. They’re refusing to return my money. Horrible company. Wish I’d never signed up to them.”
“After sending a meter reading, I found it impossible to get confirmation that it had been received. In fact, it seems a struggle to talk to a human being at all.
Extract from Chat: "I am here to help you get an answer", and then, "The chat session has been closed by your EDF advisor"”
“The worst customer service as well as the company.
I moved to the house ,where previous tenant didnt pay them money , so they did pass on me and charged me for previous tenants bills ! And they wont tell you anything , till you notice yourself and call them ( if they even answer the phone calls !)
I changed for British Gas an im very happy with theirs service”
“I didn't choose EDF I was moved over when my company stopped trading. I found they did not keep me up to date with what was going on and when I text them I got quiet a rude person texting me back . So i changed to another company”
“Out of the blue they sent me a bill 2 years after leaving them threatening further action if it wasn't paid. It was so long after leaving them I thought it was a scam. When I left them they sent me a credit as part of thier final bill. Two years later they sent me a bill for £100. Even after admitting they had made a mistake it took a total of 21 calls and emails to sort out. No apology or compensation for my time and effort.”
“TERRIBLE!
DO NOT GO FOR THIS COMPANY!!! I read a bad review ignored it and went through exactly the same difficulties.
There was sooo much theivery from this company it was absolutely horrible!!!! I had a terrible experience, constantly accused.
Price plans changed without me knowing almost paying £94 a month AS SINGLE PERSON on electricity. Disgusting.”
“Whatsapped them 4 times to ask them to change my meter from the current incorrect estimation. Couldn't submit new meter reading as their last estimation was higher than my current reading, hence can't even set up direct debit. Kept telling me they will change it. It's been more than a week. Nothing happened. I am too busy to call as I am always at work. They just make it impossibly more troublesome on top of my busy work life. Finally off work at the weekend and they are not available by phone. Excellent! Definitely going to change and use another company next month.”
“EDF have overcharged me by approx. £2,000 over the past 18 months. They then pushed me to making a Complaint to the Ombudsman Service who have upheld EDF's actions as Condition 3.5 of EDF's Terms & Conditions state; "Where we are entitled to change the conditions of your contract, this includes the right for us to change your product or the way you pay and how often you pay." Be very careful of the small print in the EDF Terms & Conditions as the Ombudsman will not find against them due to this clause. EDF are obviously very experienced at "gaming" the Ombudsman Investigators.”
“Single handedly the worst company I've ever had to deal with. Incompetent, expensive, slow...please never use them. I've twice had to switch off EDF when moving in and both times it has been the longest, draw out, painful experience.”
