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Edwin Novel Jewelry Design Reviews

4.9 Rating 819 Reviews

98 %

of reviewers recommend Edwin Novel Jewelry Design

Company Reviews

Product Reviews

4.9

Based on 819 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was delayed because the first ring which was crafted did not pass the quality control. "Yeah, they have that thing where quality is checked". Anyway, the delay was only 1 day and the customer service supervisor was happy to give me free overnight shipping worth $30 for my inconvenince. I am happy that the final product that I received was superb.”

Posted 6 years ago

“The earrings are very gorgeous, and most importantly, my wife is happy with the jewelry!”

Posted 6 years ago

“The ring is absolutely stunning. The sapphire is lovely and perfect. The details in the "bloom" are gorgeous. Leonard was so helpful and excellent and sent photos of the sapphire before the ring was made. Thank you so much!”

Posted 6 years ago

“I love it! It is even sparklier than I thought it would be. I am getting my engagement ring reset and can't wait to wear them together!!”

Posted 7 years ago

“The pendant was more than I was hoping for. It is crystal clear with tons of sparkle. The setting was perfect, being able to match the earrings setting from 10 years ago was more than I could have hoped for. Thank you for all your and your staffs help. The whole process of selecting my stone, me describing the setting and having you show me the options, all the way to having beautiful photos of my purchase sent to me prior to shipping and then having it in my hands, all within 5 business day! My wife was thrilled when I put it around her neck on our 25th anniversary. Thank you again for all the help.”

Posted 7 years ago

“Thumbs up and she loves the ring! Thank you very much for the excellent customer service that you and all the others at Edwin Novel Jewelry Design have provided me.”

Posted 7 years ago

“The pendant is a big hit. Thanks a bunch for your help!”

Posted 7 years ago

“I would highly reccomend to read their Education section. It is very informative. You can also ask questions or help from the customer service, they are equally qualified and from my own experience, it is a simple process.”

Posted 7 years ago

“The ring is perfect and I must say its exceeded my expectations. The fire is amazing! Thank you.”

Posted 7 years ago

“I'm very happy with Edwin Novel Jewelry Design! My diamond earrings are beautiful, just as promised, and the whole experience was positive, from start to finish. I'm a hard person to please and I'm pleased, enough said.”

Posted 7 years ago

“I am quite happy with the ring. It does sparkle quite nicely. I've been looking at it under different lighting conditions and it is quite eye catching under most lighting conditions.”

Posted 7 years ago

“so easy to select a diamond, definitely will recommend m”

Posted 7 years ago

“everything was great arrived sooner than i expected”

Posted 7 years ago

“Item was made to order and was what I was looking for. Dealer was flexible and addressed concerns, very prompt to reply to questions. I wish I could have arranged alternative shipping address vs my billing address, but its policy they cannot do this. Basically if you have any questions give them a call and they will be quick to respond and fair with how they do business! I recommend custom orders as they are flexible and made to order comes perfect!”

Posted 7 years ago

“The pendant I ordered was not good because I ordered M, I3. Called their customer service within 14 days and was able to get a full refund.”

Posted 7 years ago

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Edwin Novel Jewelry Design is rated 4.9 based on 819 reviews