“absolutely stitched up by ee appalling customer service and having to pay ridiculous amounts to end contracts if you are able to fix this or want to talk to me about this issue email me at adamhancorn@gmail.com”
“phoned agent a number of times as my mums sim got cut off I was told she would get a new sim in the post after ten calls sill waiting she was on a pay as you go and has lost £30 she has now gone to another provider and I am about to follow the agents that answer their phones are as much good as chocolate fire guard”
“Spoke to an agent who failed to make note on the system and did not call me back as promised. I called several times and encountered rude and abrupt agents who needs training in customer service. When a so called manager eventual called back, she denied I had the conversation with the agent as it was not logged on their system, nor could she find a voice recording of it. Very convenient! I really do not understand the cowboy service a big company like EE operates. To say I an unhappy is an understatement.”
“Charging a client of theirs for a mobile phone he has never bought! We have been trying to resolve the problem for the last a couple of months unsuccessfully. They have agreed that it is their mistake but the client still gets charged £50 per month on top of his normal bill for nothing! The manager of the shop never returns my calls and the last time I have been left on hold for 40 min until I put the phone down. Extremely disappointed with the costumer service in this particular shop - Tooting Broadway in London”
“For my iPhone 6S, i only pay £33.50 a month for unlimited phonecalls, texts and 5GB of internet plus the extra 5 from the EE add on. But apparently I use 10GB of internet in 2 weeks so I'm constantly having to pay for another 10GB every month, costing £20 extra on top of my bill. The thing is about this, is that I don't even use my phone that much outside the house, and my internet only works for specific apps on my phone, one minute it'll work for my internet browser and snapchat and won't work for my YouTube, Spotify, Instagram or emails. absolute bs, fair enough if all of the apps didn't work because of no internet but only certain apps working, I'm not sure how that works? I don't recommend getting a phone with EE within the Bridgend area.”
“hi. I am an ee user and not very good with technology. however if I have a problem no matter a little one or a big one , i go into the branch at Corporation Street in Birmingham and there is a man named Aaron who is very helpful no matter how silly the question or problem is. He just helps me out. Well done Aaron and thanks for all your help, see you soon
Jeanette very happy customer”
“My phone stopped been able to receive calls and text messages. Went to the local ee store they diagnosed the problem was on there side.
They don't care about there customers, I have called ee multiple times they won't explain what the problem is. I have a business and am losing money daily because of my phone. This has continued for 2 weeks I'm been told it's going to be fixed daily, which hasn't happened. I've asked for my contract to be cancelled. They want me to pay a massive fee to cancel which I'm ovesly not going to do,so now im stuck in a contract were there not providing a service. Absolutely the worst network provider ever. They do not care about their customers”
“To the lady the just I just spoken too.. she was so nice and well spoken.. wonder if she might see this. If so is the girl who said to kids that if you don't behave this ladie is going to tell you off xxx thanks again”
“Customer service is non existent at E. E. The local Southampton store is very unhelpful , and its just take your money and dont ask to transfer all your details from old phone to new or unlock your old phone. No apology just that their 1 computer ! was not working properly , sounds more like a back street bodger than supposedly market leader”
“Most appalling network ever.
For ever getting cut off on calls and even not receiving them in the first place.
Wouldn't even give 1 star.
Absolutely crap coverage”
“I don't know there isn't a terrible no star rating because even the one star is too much for them. Everything about EE is absolute rubbish. Their internet connection is very non reliable and their staff are very rude and ignorant. I am a former EE costumer and i would never EVER recommend anyone to join them because you will be paying for no reason because half the time your internet is hardly there and when you contact them they sound like they know what they are doing when actually they are wasting your time. No matter how good a deal they off you DON'T i repeat DO NOT fall for it because not all that glitters is gold. After a while you will see the cons of the deal. I can not believe i left talktalk to join these people.”
“My contract runs out on the 31st of October 2016,my phone packed in on Monday the 24th Of october,the store at ocean terminal wanted 40 pounds off me to give me an early upgrade,for a week,bye bye”
“Worst service of all time.cant belive you have actually made me give you a 1 star rating becauss i dont think you even deserve that you are incompitent.
I have been given somebodys personal information which is discusting in its self but when the information was brought to light it was not even rectified by your self untill i chased it 3 times
Would not recomend this service please go else were for your phone provider”
“I travel across several counties with my work. These include Drbyshire, Staffordshire, Cheshire and Shropshire. EE mobile coverage is abysmal. Over the past few weeks I have rarely had above 1 or 2 bars of signal. Often none. Calls when you can make them regularly drop. Even if you are connected via a signal booster they drop. Even if you park on top of a hill in full view of an EE mast often there is no signal. Most of my customers across the UK, mostly in rural area have the same problem. To sum up EE is quite simply not fit for purpose.”
“I wanted a phone and a new contract and as I was with ee and their predecessors for about 20 years I did not forsee a problem.The staff at Notting Hil shop signed me up for a contract and then at end produced free dongle and a hands free car kit which were unwanted and not needed by me.At first I thought I would give them away but on seeing my first bill I realised that they had seperate simsand numbers but shared my data so I could not even give them away.I can only assume they foisted this so called deal on me to get extra commission for themselves.I complained in the shop but the manager was completely unhelpful.His manner was so condescending and he walked away in the middle of our conversation.
I am so disappointed in this company because my previous experiences with them had been generally positive.They have definitely lost my custom in future and I would advise people to be very wary of them.”
“The customer service at the EE shop in Festival Place Basingstoke is appauling. The assistant by name Ursula, gave the wrong Imei number for my phone and sent it to the repair center on the 14th of September. After several phone calls to the shop to find out about the progress I found on the repair site that the case was closed! which was surprising as I did not receive any text or email regarding this. When I went in to the store, this time, the Deputy Manager, Blake took the case and said, he will send it with the correct imei number and I will have the phone back in two weeks time!! after 15 days, no news. When we went into the shop to find out, this time the person, seemed absolutely disinterested in our matter and said, you will get a text. I cant do anything!! Now we received a bill for £265.78 to replace a part!! I was told by Apple that since its under the two years EU warranty, EE will be able to help. The repair center person was so rude. when I asked him to explain the fault, he kept saying there is a crack on the screen- which Apple had checked and said that the crack has nothing to do with the problem- he flatly refused to explain anything to me- but kept badgering for me to pay up. All I asked him was to explain the fault- he kept saying he wont!! I have been with out a phone for the last 1 month. EE has shown no concern or commitment to me as a customer of 15 years!!! Time to say good bye to the worst provider Ever in the history of Network and Broadband.
Shame on you EE.”
“Absolute con artists. Very unhelpful staff and just an awful company in general. Please please take your money elsewhere and save yourself stress and being left without a phone for months if it develops a problem (in my case they sell it without an IMEI number on the inside, and water damage for a waterproof phone) Left paying a contract for £44 a month that we cannot use. No update on anything, spent about £30 at least and easily 5-10 hours on hold and contacting them for an update.”
“every month , when i try to top up by either credit card or debit card , they wont put the charge through . i checked with the bank and they say the problem ISNT their end . its EE
So what gives.....? i phoned customer unservice several times to no avail......”
