“I am with Virgin media, When I upgradedmy broadbandthe sent maa sim card from EE which i did not ask for or want, since the Ihave recived invoces from virgin. Averry underhand way to do business, Despite severall phone calls and being assured it has benn resolved, Ihave now recieved a solicitors letter demanding £ 90.51,tried to contact Virgin waste of time”
“EE charged my phone with the wrong amount of data to start (3GB less than the offer). On top of which, you can't call customer service without incurring extra charges for each call you make. This has been an absolute disaster as I have needed customer service numerous times! When I tried to top up my pay as you go, the website was down. I tried using the over the phone top up and that also was incurring problems. I am extremely disappointed with the services and would NOT recommend using this phone company for pay as you go. It is unreliable, inaccurate and way more of a hassle than you are looking for!”
“We have an EE device and every single time we try to top up we spend days trying to do so, it refuses our credit card that we've used before, we go through the online system, speak to someone and always takes days!!! Yes DAYS!! If there was another provider I'd use them. Avoid if you can”
“In the store I went in the sales assistants were extremely pushy and did not listen to customer needs. I was pushed into a contract which I didn't really need. They didn't seem to care about customer service just getting customers into a contract for their commission.
They gave false information around the contract, tried to force me to take out multiple data SIMs even after telling I didn't want two and not fully advised around cancellation period. I think I would have a very good case for a mis-sold contract. As it's a rolling one month contract, I will just cancel and consider myself foolish enough to do business with them.
I have never dealt with EE other than this interaction, but after this I would be very reluctant to use them again.”
“The worst experience ever.as a customer who has been with them for 19 years.when they were first called one to one then t- mobile and now EE.cant believe there customer service.i literally played tennis today.if I was not calling them I was in and out of there store.”
“Recently visited the Newport, Isle of Wight store and spoke to the store manager Tony. He offered excellent customer service in a polite and friendly manner. He was very knowledgeable and listened to what was best for me rather then trying to sell me something I didn't want or need. A great representative for EE and is differently leading by example in offering outstanding customer service. Thanks Tony :)”
“Having upgraded to a "Good As New" handset, which turned out to be unusable as the previous owner had forgotten to untether it from their email account, I spent a week-and-a-bit making phone calls and visiting my local EE shop until the matter was resolved. The call centre and shop staff that I dealt with were as helpful as they could ever be, lovely and professional people. In the end, I got a brand new mobile as they were out of stock of the "Good As New" range (which, to be fair was as good as new, apart from the aforementioned comlaint). My rating for EE's Customer Service has jumped from a 1 to 4 stars. It would be a 5+, if only I hadn't been the one who had to guide them through the whole "how-to-sort-this-out" process in the first place.
The coverage, especially with the WiFi Calling feature is the best I've ever experienced.
Overall, I love EE. Just be prepared to moan if anything ever goes wrong.”
“EE company even not deserve one star, the coverage area is very weak, I bought mini broadband internet and they told me you can cancelled any time so I went to cancell the plan after two months they didn't accepted, my internet plan is 64 G by 30 pound per month for two years contract plan which is so costly, I am new in London and they cheated me, I will never join EE again.”
“Never ever will I renew my contract with EE
Completely lied too about network coverage, internet data and overcharged by a lot.
Putting me on a ridiculous high price plan.
Don't go with them the whole company lies to you.
The customer service is awful having to repeat yourself 5 times and not get anywhere.
Never again!”
“It genuinely amazes me how a company can be so shit. I've been without internet for three weeks now yet I'm still expected to pay my monthly DD. I've had three (extremely rude) engineers visit to assess the problem all of who have no idea what the issue is. Everyday I call and speak to someone new and no one seems to have a bloody clue what is going on or how to solve the issue.
Not once has someone called me to apologise or to try and get to the route of the problem. The only thing they have done is credit the £20 dongle I had to buy with a lousy 10gb of data out of 'GOODWILL'.
The issue still isn't resolved and dealing with this company is a complete and utter joke.
I will forever boycott EE. it's renoun for being shit and now I understand.
SORT IT OUT MAN.”
“EE refused to give me an unlock code despite me paying £750 to get out of my contract, I have gone to Vodafone due to the lack of coverage and constantly dropped calls”
“Please don't make the same mistake I made! Before of the portable wifi device.
First, the store in Westfield told us it was a 2 year contract but we can cancel after one month. When I said the paper, it said minimum commitment is 24 months. When I asked about this they said it was a typo. I was new to the country and I was stupid enough to trust the sales guy.
Anyway, when they wouldn't cancel it, I said fine it's still okay. I would use it instead of unlimited home broadband for a cheaper price. I'll stick it up for 2 years.
Then I moved homes (just 1 hour bus ride away) and the interest doesn't work. Most of the time there is no signal. When we have 1 bar / dot signal, we are celebrating! My email disconnects, and I have to continue to re-sign in until I finally send an email. God help me when I have an attachment.
I don't know what to do. I might actually pay a lawyer because this is completely unfair. I'm paying 800 pounds for 2 years of useless "service". If the lawyer takes anything close to that amount to get me out than I will go ahead.
I really hope no new customers get sucked into 2 year contracts. Always choose lesser time commitment contracts, and I would go as far as to say avoid EE altogether. Because when you have a problem, they will not be there, they will not support you, or make any effort to resolve your problem. It is a gang system. They wrote things in my file that I didn't say. They took what my friend said out of context and put it in my mouth. I don't have a form or report to clearly state my problem.
Finally, even though you have the right to see the manager legally, you will never be able to meet him. He is always on annual leave. And why not with all the money he cheats out of people.”
“my elderly mom tried to cancell her contract but as she is a little bit hopless at this she got it wrong went to ee shop in west bromwich with her and they virtuly did it all for her great service told her to stick to phone boxes only joking son bodkin”
“I was informed that I was eligible for an early upgrade and, due to timing and the online offers, decided to upgrade over the website. Sadly the website is quite flawed in that every time I would attempt to access the upgrade options and select my phone/plan, the website would automatically log me out of my account. Logging back in directed me back to the 'My EE' page and thus the vicious ensues! After mistakenly placing an order for a new contract (I wasn't to know!) I received an email to contact EE.
At first the process was a little difficult - the gent tried to help me through the online process to no avail - he was stuck himself. Plus, the offer I wanted (A 'Good as New' Samsung Galaxy S7) was only available online, which meant that he couldn't process it himself. And then the call dropped out on us.
On second attempt I was put through to a lovely women named Leslie who did absolutely everything she could to fix the issues - eventually, after a word with her manager, she managed to put through the order for me then and there and even knocked off the early upgrade charge for my troubles.
Leslie was extremely apologetic, grateful for my patience and I couldn't have asked for a better customer support experience. I entered this support process expecting a lengthy yet fruitless result, and was immensely pleased to have had such a considerate employee to help me through the process and, unlike a great many businesses' customer support staff, actually provide support and a solution!
We do lose a star because of the initial issues (and catalyst for this experience) regarding the website - it can be quite difficult to navigate and there is clearly an instrumental flaw in its design, as both myself and the dupport staff experienced the same 'logging out' issues. For a large company, I think this really should be a priority.
Overall, Leslie was fantastic and I'm immensely grateful she picked up the phone to help me!”
“EE are a total waste of time they employ people that don't have a clue
Total wasters been with them for 26 years they don't care about there customers”
“Most of the staff are friendly and attentive, however, 1 call that I had with EE was terrible. Arrogant, cocky and rude are just a few of the words that came across my mind during the call. Furthermore, the man on the phone told me that 'EE do not need to tell you that you have to cancel any TV contracts by yourself, and if you fail to do so any charges is your own fault and EE do not have to care'.
Plus the terrible internet is the worst issue, getting 2mb/second when I should be getting 8mb/second is shocking. Do not recommend at all unless you are looking to get screwed over for a year!!!!!”
