“I couldn't get EE to honour an Amazon voucher and that was the deciding factor in choosing EE; customer services just give the run-around, I'm very much regretting choosing EE”
“very bad service, not correct to the customers, not contacting on time for any existing issues to prevent anything which would affect the customer, many times are useless on the phone only wasting customer`s time and and money, an adequate in are most of the issues.
never again will be EE customer even they to be the last provider in the world”
“EE recently handled a call from me about my phone service and handset. I can't tell you how refreshing a call it was. When I came off the phone I actually felt like I just had to tell someone what a great experience I had just had in the role of customer. I work in hospitality and the service I received from EE was exactly what I wold be training my staff to aspire to. The whole call was not just efficient and professional but also Polite and sincere which is very rare these days. I have had another call since then and it even bested the first! In no way was I made to feel like just another number infact the staff took the time in both instances to be personal, and went above and beyond to ensure that I was pleased with the outcome of the call. A small comment I made about the signal not being great in my locality, at the beginning of the call had been passed on to another member of staff who then went and spoke on my behalf to the technical team, relayed the information to me, gave me a credit on my account for the inconvenience and consoled with me over the loss of a loved one... none of which was the point of my call. I came off the phone feeling lifted! Not the norm in these times! well done EE”
“Advisor cheated us! He said one price for my amd partners phone contracts but at the end bill come much bigger with different prices. On contract advisor didnt write down prices. The last step when he put a receipt we didnt check it but there was all truth! Even for insurance he said its 8£ a month but at real its 12 £. And we can't prove it cuz all information is on receipt not contract. What should we do? I dont wanna pay that money monthly....im not ready for expensive bills! Its Lincolns store on 309 High street. Sales advisor who cheated us is Raymond!”
“EE Are ridiculous, for 1 i ordered a new handset to be delivered the next day it came but because i never had photo ID they wouldnt let me have it bearing in mind they did not let me know about this over the one. And 2 when i got a contract a good few years ago they never asked me for ID at all which i think is quite bad and unproffessional. Im absolutely furious that now i have to wait for it to be delivered back to EE which i think is ridiculous so they can make it so i can just sign for it instead. How does any of this make sense might aswell of just let me sign for it then and there.”
“Spoke to deborah today regarding a new contract I wished to have. She was very professional and dealt with my situation quickly and efficiently although my situation wasn't straight forward.”
“A shambolic experience from start to finish, and it will be finished when my contract runs its course and I find a new provider. Phone not delivered on the promised day. In trying to sort this the order was cancelled. Numerous phone calls to EE resulted in hollow promises of a free month, countless £5 credits to apply to my account, None of this came to pass. My "personal EE adviser" put the onus on me to prove I had these credits coming. This is when I decided to terminate my relationship with EE.
There must be a number of better providers out there ... save the money paid to Kevin Bacon and provide some decent customer service.”
“Been a customer for over 10 years. Not helpful pick & choose who they want to help, unless you will pay even more money that you already are they refuse to help you! Take take take”
“Terrible customer servixe ive been a member for years and they treat me like dirt im leaving ee for good and telling all my friends and family not too ever go there. I have a huge following on social media so i will be voicing my opinion on their also.”
“Particular mention to Joanne and Grant in Reading Oracle store. After 6 weeks of trotting into Broad Street branch , various email chats and telephone calls with EE customer service to sort out my problem( whatsapp wouldn't send or download photos when not on wifi) they took time to triple check everything. Grant suggested a complete reset of my network settings and Bingo, it worked. Problem solved. So I'm very happy now, especially with them. But really EE should have done this in the first place.”
“Absolutely useless promised service at my home and simply I have no service after many complaints they do not want to know back to Vodafone. Anyone can draw on a map to say they have coverage and say it is computer simulated therefore not guaranteed!!! The service is pretty useless around the rest of the country too never lost so many calls.
Do not go with EE”
“Customer service is lousy. Their claims about the "superfast" 4G is a lie. Where we are for most of the day there in no service.
I'm off to Sky at least they talk to their customers”
“My phone was promptly replaced when i called EE to tell them my new phone was faulty. The advisor was super friendly & understanding & made me feel really valued.”
