“Internet you buy does not roll over. I have spent a small fortune in the time I have been with EE. Looking forward to end of contract. The people in store have always been pleasant but I don’t like the people on the phones as much. Basically it costs too much and they really don’t care .”
“Worst customer service ever. Call plenty of time due to lack of broadband connection. Never fixed, never offer a solution... I will change provider as soon as the bloody contract finish.”
“Awful customer service!
The advice I received in the Finsbury Park store cost me an extra £600 in two months.
Their Solution: 'The staff in the store advised you incorrectly, there is nothing I can do'
Rubbish Signal
Terrible contract offers
Vodafone all the way”
“I had made a mistake and bought a pay as you go SIM card with the wrong plan for me. They were extremely helpful and really nice and sorted the problem out instantly!”
“Advisor was rude by talking all over you not listening to what you are saying.. transfered to manager that was even worser apauling service manager started doing the same talking all over you, laughing and gigging arogant and put a complaing went to dead lock they gave me a worst offer then manager and the lady was boasting that its final desicion then its up to you but if she read notes she would of seen offer then considered itt... its a joke ppl like them disgrace the company”
“After being with T-Mobile for probably 20+ years I noticed the service starting to drop off as soon as Orange merged with them..
After renewal of my contract they sent me a faulty phone. After maybe 3 or 4 months they still refused to send me a new phone that worked so I ended up having to buy one myself... and I still had to finish off my 22 month contract with EE.
I never received any apologies or any explanations nor did I ever receive any kind of reimbursement.
This company is all about pennies pounds and profit..... customers/people do not feature in their ethical standards.
I would not never recommend anyone joining EE.
The levels of customer care and customer support or virtually nonexistent assuming that you can actually get through to an actual person. . .”
“They made it easy to change broadband and phone from BT and rectified a minor error in the set up , offering to credit our account for the amount charged by BT”
“EE is the most excellent service and the best I have ever had. They are cost effective and give a super service. I live in a small village where I was having an awful time with my last company. My granddaughter suggested EE and I have never looked back. I pay £21 for the first year and then £28 a month. Included in this is unlimited up and download,(which is very important to me being a web designer ), HD movies, a never cuts off service, a phone line and free weekend calls. Super call centre.”
“When upgrading from an excellent tablet and phone deal, to a considerably more expensive one, I ended up getting a surprise bill immediately. The service from the operative in the store was very focussed on making sure I took the new deal rather than explaining what would happen with the change over. I ended up having to have an online text conversation with an overseas based help desk operative, who was very patient, when if the initial sales assistant had done their job properly, this need not have happened. I felt as though I'd been pushed into something.”
“I want to say a big thank you to Matthew who helped me to change my account details on the phone. He was very helpful, made the process very straight forward and was very pleasant to talk to!”
“I am extremely furious because I bought an internet service and it does not work in Europe, I would like to cancel because I have 2 plans and I am disabled, I have to stay 24 months with a product that does not work in Europe, I travel too much and I can not use it because I do not it works. I asked to change for another service in this case. EE really does things that do not exist, I want to cancel a plan and I'm forced to continue paying for a service that does not meet my needs.”
“I been with this company for 3 years now, and the past year has been the worse experience Iv ever seen, I upgraded a year ago on the phone, they miss sold me a 24 month contract as a 12 month contract and will not follow on the agreement so they tied me down without me even knowing it at £80 a month, I also have insurance with them, I claimed and got told I had a fee of a £100 that I never knew about.. After all this as you can imagine I was angry, so I payed for the iPhone to be unlocked that they stated would take up to 10 days, 10 days have passed and still haven't had the code, so I contact customer service and they say all they can do is start the claim again, so I would advise anyone to go elsewhere and not even consider going with EE!!”
