“I had bill problems which i have been charged wrong for the second time. i have been missed advised again for more times. I was so upset and wanted to raise a complaint but thanks to Tim from billing team he helped me understand more. I wish EE advises should be more like him. FYI - EE could you please listen to the call with i had with Tim from billing team, he was so helpful. after listen to the call i will expect a callback!”
“Multiple reasons for giving this company a bad review from there broadband and a separate mobile phone contract.
Had a phone contract cancelled due to miss payments which when billed I played in full for the cancellation, 6 months later I get a bull saying I owe £300 for miss payments and another cancellation. Turned out they renewed my policy after they themselves cancelled the policy.
Love on to the second problem with broadband, moved house and changed broadband over, it has now been 2 weeks and we have still not had the internet transferred over to our new place and we are paying £32 alone for Broadband.
A lot better services out there, try Virgin or Sky as they have much better customer service and are quick to transfer internet if you move house. E.g Virgin took 2 days and EE ask for 2 weeks which they still haven't met.”
“We are abroad ande ee customer service representative Jason employee number 00642qy was extremely helpful, and we couldn't be happier with his service! Thank you Jason you have helped to make our holiday phone problem fee!”
“No service from our mast again. Calls sent to me not getting through.
SOS calls out only. Happens too often.
Will have to part company for another provider if this goes on much longer.
A pity !”
“Popped into EE Dartford Kent this morning, the staff in there were probably the most disengaging people that I have met for a very long time. The Manager or the person who appeared to be a little senior (?) was not concise in what he was trying to tell me, meaning he did not explain effectively with information held on the screen inaccurate. He and his colleague stood there boggle eyed staring as if I was some kind of Alien, not one smile or how can we help you today madam!! Seems like manners are truly "outta data" with the EE Team….What a miserable bunch. Then again, if I was stuck in a store in a centre just watching people go by and relying on hard sales, I think that I might also lack lustre..”
“Loyal Customer - Hugely Disappointed.
Today i contacted Customer Services via the Online Chat as my phone iphone 6 for the 3rd time randomly shut off. This time we couldn't get it to recover. as EE are the provider of my phone i contacted them after half an hour of it not switching back on.
explained the situation and asked how we could go about fixing the problem. i was asked some Troubleshooting questions went through all that still nothing.
I asked the CS staff member about replacing\upgrading my device as this clearly wasn't coming back on and now phoneless. i pay for a service i now can no longer use.
I was told they would want £200 to have an early upgrade, and close our the contract or send off for repair. and that because i have a very fine hairline crack on the screen i am not eligible for anything else, also was repeatedly told that the crack on the phone is the underline problem why my phone isnt working. i explained the slight crack happened over nearly 2 years ago and my issue has only happened in the last 4 weeks. I was told my issue is not a Network issue there for its not EE's problem. In my utter disbelief, i contacted Apple directly for further help. this has now been 4 hours my phone is not turning back on.
Apple ran through troubleshooting stuff with me again and again nothing. in panic and fear that i've lost everything.... i drive 50mins to the nearest Apple store and wait another 3 hours to be told my phone is DEAD. nothing they can do its gone! every trick the Tech guys could try did nothing, no life in it device is finished. I asked if the crack on my phone was the reason and they said NO! its the device nothing to do with the screen. My only option is a new phone. It cant be repaired. HEARTBROKEN.
I come home 8:30pm call EE immediately and am left on hold for 25mins because they can't be arsed to answer the phone because they are closing at 9pm.
i have had the worst experience ever with EE today. a loyal customer for many years now has No phone, a monthly contract to pay for a service i now cant use. and no means of obtaining another phone. What a waste of money and time! £200 early upgrade what a rip off! i just want a working phone, im not interensted in the new realises. just a working iphone 6! like the one im paying for!!!!!! .
DONT EVER GO WITH EE because to them if its not a network issue they dont care!”
“Internet you buy does not roll over. I have spent a small fortune in the time I have been with EE. Looking forward to end of contract. The people in store have always been pleasant but I don’t like the people on the phones as much. Basically it costs too much and they really don’t care .”
“Worst customer service ever. Call plenty of time due to lack of broadband connection. Never fixed, never offer a solution... I will change provider as soon as the bloody contract finish.”
“Awful customer service!
The advice I received in the Finsbury Park store cost me an extra £600 in two months.
Their Solution: 'The staff in the store advised you incorrectly, there is nothing I can do'
Rubbish Signal
Terrible contract offers
Vodafone all the way”
“I had made a mistake and bought a pay as you go SIM card with the wrong plan for me. They were extremely helpful and really nice and sorted the problem out instantly!”
“Advisor was rude by talking all over you not listening to what you are saying.. transfered to manager that was even worser apauling service manager started doing the same talking all over you, laughing and gigging arogant and put a complaing went to dead lock they gave me a worst offer then manager and the lady was boasting that its final desicion then its up to you but if she read notes she would of seen offer then considered itt... its a joke ppl like them disgrace the company”
“After being with T-Mobile for probably 20+ years I noticed the service starting to drop off as soon as Orange merged with them..
After renewal of my contract they sent me a faulty phone. After maybe 3 or 4 months they still refused to send me a new phone that worked so I ended up having to buy one myself... and I still had to finish off my 22 month contract with EE.
I never received any apologies or any explanations nor did I ever receive any kind of reimbursement.
This company is all about pennies pounds and profit..... customers/people do not feature in their ethical standards.
I would not never recommend anyone joining EE.
The levels of customer care and customer support or virtually nonexistent assuming that you can actually get through to an actual person. . .”
“They made it easy to change broadband and phone from BT and rectified a minor error in the set up , offering to credit our account for the amount charged by BT”
“EE is the most excellent service and the best I have ever had. They are cost effective and give a super service. I live in a small village where I was having an awful time with my last company. My granddaughter suggested EE and I have never looked back. I pay £21 for the first year and then £28 a month. Included in this is unlimited up and download,(which is very important to me being a web designer ), HD movies, a never cuts off service, a phone line and free weekend calls. Super call centre.”
