“Worst signal I've know I purchased contract sim to find I cannot recieve or make calls from my home and cannot get Internet when outdoors in my area ne21 ime now stuck with a 13 contract on a sim that is a total waist of time”
“Keep getting this messages on my phone they are fixing the network, but somehow the network is getting worse every time I’m getting this messages.
Stop sending this messages your network is clearly not getting any better.”
“4&5G issues often neglected!
When or IF you had reasons to make a Complaint then you have ZERO support !
They promose to call you back in..48h ????
28 days later they will close the complaint -
PLAIN RUBBISH!
I’ve looken into mograting to (believe it or not!) Vodafone… at least they care about their customers (they just became one of the best and highest customer care in the world !)
EE - are bog and , as with all hige corporations you are yet another fooling number NIT A HUMAN BEING, thus naturally careless !!
SHAME EE !!
(P.S. DON’T contact me…about it or reply with your standard (fake!) “apology”
!)”
“I have a small business and have had to switch over from the old t-mobile to the new ee. I had 4 new sims posted but they still are registered to the new numbers. I have rang 8 times to resolve this as I cannot afford to be without my old number. I have gone 3 days without it and lost a lot of valued business which means a lot to me.. Simply give me back my old numbers I've been with you coming up to 20 years. This bout of service has been the poorest. If you are interested read the notes your staff have entered I am getting fed up having to explain on every call. People say they are calling me back and don't it is all on there. My next step is to move supplier and to leave a trust pilot and Google review. 150 is not the answer for me!! Pleas do not ask me to call 150 I’m fed up doing it and have a business to run. How about you call me, god know what number you will get me on.. my business is Information Consultants LTD. You work out what number I’m on.”
“Don't bother with this company 'EE'
I have tried on numerous occasions to change ownership from myself to family member of a product,but this seemingly easy task is actually to customer service a extremely very complicated task.!!!”
“I have been on the phone from the U.S. for HOURS trying to cancel my mini wifi service. I only needed it for a week I was in the UK. I was told at the EE store that I could cancel at the end of the week but the customer service keeps putting me on hold and transferring me to so many different people, and the calls are costing me a lot of money. They are refusing to cancel my service even though I'm in the time frame to do so. I don't know what to do!”
“I wish I had have read the overwhelming negative reviews of EE before I signed up. Today I was dealing with EE for 8 HOURS from the United States and still I can't cancel my service though I have 7 or 14 days from sign up, and it's only been 5. They kept putting me on hold and transferring me around.... if I had have known it was like this at EE and in England, I would have ran away. But they're refusing to cancel my plan to get me past the window of opportunity I have. Absolute shocking dirty business and customer service.”
“When I placed the order for my contract online I asked for insurance, have the email receipt and everything to prove it however after someone from EE phoned to make a batter deal I obviously took that deal and when they placed that order they must have forgot to put insurance on (I’m sure that’s an honest mistake) however after I broke my phone and called to get it replaced I was told I didn’t have insurance (I hadn’t been paying for it but wasn’t paying attention to what I was paying) after numerous calls and complaints trying to get them to fix their mistake they tell me that even though they made the mistake they are not going to add insurance to the account because it’s passed the 90 day mark. Just want to finish my contract and be rid of them”
“Shocking customer service for 4G Internet
Opened a 4G Internet account with EE paying £150 for the router and £55 per month internet. The router has been working on/off since March 25th 2022. Internet cuts out constantly with slow speeds. Then finally the router broke and we couldn’t get connected with any of our devices at home. Rang EE who said they can’t offer a replacement router or send out a technician!!
The only service they could offer us is that the router get sent back to be repaired and that it would take 7-10 days!! I argued countless times why can’t they send out a replacement router in the interim express delivery - nothing! They say sorry it’s not protocol on the account and all we can offer you is a replacement 7–10 days. We both run our business from home and that was stated but representatives didn’t care and said it’s all we can offer you. So in short stay well clear of EE’s shocking customer support! And don’t sign up for 4G Internet unless you want to have any issues which you will as routers are shockingly basic and inferior devices, so when it breaks and it will you will be without internet for 7-10 days - no express repair service / no replacement interim router / no replacement device whatsoever!
Shocking experience with EE customer services and ridiculous to not send out a replacement router until ours is fixed. It’s not my fault that the router is inferior.
Avoid at all costs - customer service is shocking!!”
“Terrible signal and even worse customer service. I can't get signal in the second biggest city in the UK and I'm told that it isn't EE's problem as they don't 'guarantee' signal. Only solution offered was for me to pay for additional broadband to be able to make calls via WIFI. Absolutely shocking! Also told the issue us due to and ongoing dispute with a local farmer about a mast! I do not feel this is my problem and feel that EE should have honoured cancelling my contract so that I can go to a network that actually provides the service they promise which has been ongoing for 5 months, as well as some decent customer service! Extremely poor network which I would never use again or recommend to anybody! Disgraceful!”
“Avoid this company.
They text to say you can have a "free early upgrade." Then try to make you pay £50 for the privilege.
Last contract was £20 for a "free" upgrade reduced to £10 when I queried it.
The contract before that I got a "free" tablet, that was an extra £8 a month I didn't realise I was paying.
I won't be renewing with ee this year and I'll cancel my direct debit at the end of my contract, simply cos I don't trust them.”
“Really expensive compared to others. Extremely unhelpful when you call and need help. They messages you send saying if you are struggling they are there to help in any way. A load of rubbish. I definitely would not recommend. They do not care about their customers at all. Stay away.”
“Extremely expensive mobile broadband, 50gb for over £60 a month, when they offered business customers unlimited data. To add insult to injury, when the device they supplied failed, they accused me of having got it elsewhere, despite no evidence to back up their lies.”
“Disgusting behaviour l had £168 as interest added l had a sim card for my grandson l asked them to stop the account as my grandson no longer needed it l threw the sim away because I refused to pay £39.90 they sold that amount the debt firm have taken a 39.90 bill up to £194 60p I'm a poor struggling state pensioner l have had my heating cut off as l can't afford it shame on ee who have refused to help putting more stress and pressure on my poor health l can hardly walk before you consider a phone or contact don't take out ee who are greedy avoid this company”
“Was such a good sevice upon a time bit unfortunately it has become quite apparent that they do not care about their customers I have had an issue with my services for arround a year had cube engineers, but open reach they say move router to here or there blame others and home equipment ect, they lie to you and give you the wrong information don't trust them. I have phoned them they sent cube engineer out to me and even the engineer said its not the equipment in my home they continue to blame bt open reach for things which that isn't our customers problems it's their problem not mine I refuse to accept the perfectic excuses and I'm not paying for a farari but only get an old clapped out fiesta ee it's about time you started to take responsibility and stop blaming other and stop lieing to you customers please everyone stay away don't be silly find a better supplier and don't pay money to these people if you do you will regret It. Lag, intermittent connections , poor service, lies and day light robbery.”
“AVOID AT ALL COST. Been their customer fro 13 years! While it wasn’t perfect I liked being with them. Now! They are scamming people! Cutting service! No 4G at home and they send you adds for broadband while you are paying for unlimited data at the same time! You are left to face £600! Fee to leave and find service who can provide you with what you pay for…. Or stay with them and have no signal at home!”
“Absolutely appalling business help, I've just spent 25 minutes to be told to go to the website however the website does not have the relevant information or information of how to do anything except give them money, Each month since my contract started I have received bills for anywhere between 50 and 150% more than my contract agreement and each time I have had to call them which takes until fruition approx two hours, they even had the audacity to transfer me to another department which was charged for and added to my following bill. I honestly think they are scammers who think customers are complacent But if you call them they put every obstical in your way and hope you will give up p.s. I've spent possibly 24hours in total sorting 'rip off' bills from ee Always their error. I'm busy and value time which they have wasted, B#=&sd's”
