“We into store as my new phone had locked up during a system update, the said there was nothing they could do to help me and I would have to send the phone off and It could cost £300 to fix it. Obviously upset and angry. We to local phone shop who showed me how to rest the phone, now works fine. Will be leaving EE as soon as my contract is up.”
“Last Monday I paid off my existing contract so I could get a new phone, all went smoothly when paying off contract as u can imagine . . . They are taking money but I am still waiting for my new phone a week later! Dispatch within 7 days they say, hahaha what a joke , it's 7 days now and no phone. Fuming is an understatement. On numerous phone calls to EE and being fobbed off each time I have now been told they are waiting for new stock which is a 10 day wait, this would may be have been ok if they had been in touch to let me know but I have heard sweet FA from the company. On the EE website it says the phone I want is in stock so why am I still waiting???? I would not recommend this company to my dearest enemy. If I was a new customer would they treat me better and get the phone out sooner??? Probably. #notahappybunny”
“I am not a complainer person but the experience I received from EE is beyond the worse I would have ever imagined.
I had a year contract with the company and after a year I requested my contract to be finished. I spoke to the customer service representative regarding my contract terms and conditions and I was ensured I was good to call my bank and close my account. Over a year later I received a letter from debt collectors stating I owed EE some 38 pounds. Just shocking, as a consumer I would have never expected this (if I had I would have been smart enough to log down every phone call I had made with EE prior the finish of the contract). Today I had to pay for something that even the debt collector was quite unsure about but as I did not have any proof on paper I was on the wrong side.
I have no problem paying for something if I did what it was for, not mentioning that EE have never tried to contact me (I lived on the address for quite some time..) no emails, no phone calls (I kept the same number). And they dare to ask the debt collector 1.5 years later to bombard the consumers.
Shame on you EE. You are officially the worse brand I have come across in the UK.
Perhaps make sure your customer service representatives provide consumers with ACCURATE information..”
“3 years ago, great coverage!
Now, both call and data coverage is appalling! constant call dropping (if your lucky enough to get coverage in the first place)
Introduce WIFI calling, basically to make up for reduction in coverage!
Cost cutting to boost profits”
“EE is the worst company to go with for your internet. I have had nothing but problems with them. After taking over 4 weeks to sort out my internet when I moved into my new property I was promised 2 months free plus extra discounted bills which I didn't get. Once my internet was up and running I started to experience extremely slow internet to which I called 4/5 times to complain each time being on the phone for at least a hour to 'resolve the issue'. At the end of each call I got told the issue was now resolved and I should not experience this again. However the issue was not resolved and I had to keep calling to complain. The last time I called I told the guy I wanted to cancel as I was really not happy with the customer service i was receiving I explained I had been a EE customer for a very long time with my mobile and I was shocked to receive such bad service from them...not once was I told I'd have to go through 30 days of complaining to cancel my broadband or any other information for that matter...I have now decided to switch to a much better provider and have received a letter telling my that EE are going to charge me to cancel!!! I have been on the phone to them to get a explanation to which I got two very unhelpful cocky members of staff telling me that I haven't called them enough...after I've been calling since March to complain about the service I've received...it's a absolute joke and I suggest that anyone thinks twice before joining EE, if you want to cancel understand that they expect you to call for 30 days to complain about your problem to which they then may consider you to end your contract without being charged.
Apparently all hands are tied to waver any fee. Considering the problems I have had I will not be recommending EE to any of my friends or family and my household will be defiantly be changing the mobile phone contracts to a better provider that put there customers first.”
“If there was an option to rate EE zero stars, I would.
Since I gave my Mother a smartphone for Christmas, EE have REPEATEDLY FAILED to properly apply data packs, which have resulted in her credit being cut off half way through the pack's duration. The last one was bought on 19 June and today, 29 June, has been cancelled FOR NO REASON.
My Mother is 82 and lives on her own in a remote area of North Wales. Unfortunately EE is the only network that has any coverage where she lives (otherwise she would have switched months ago). I am 350 miles away in London and we both need the security of knowing she can contact me if she needs to.
I have spent literally hours on the phone to EE about every 3 weeks to try and get this sorted out and it KEEPS HAPPENING.
If you have any alternative supplier providing coverage near where you live DO NOT SIGN UP WITH EE, THEY ARE USELESS!!”
“I am UTTERLY DISGUSTED with the "service" provided! I have been with orange as a pay as you go customer for nearly 10 years now. I have been having major issues regarding the service and package they are supposed to provide me with since January 2016, as well as some separate incidents in the years prior. I have written emails, Facebook posts and been on the phone for hours on end; for example, tonight I have been on the phone since 18:30 - it is now 20:21. I have been hung up on SIX times!!!!!
I work in customer services and I am OUTRAGED by this so called "service"!! They seem to think because I'm not a customer on a contract so I'm not important since they can't scam me out of more of my money!!!! Orange have literally stolen about £100 from me in the last six months!!!! How did they want to compensate me you ask?!?!?!?! Move my number to EE and give me 1GB of free data...WHICH I AM SUPPOSED TO GET FOR FREE ANYWAY WHEN I TOP UP BUT I HAVE NOT RECEIVED FOR THE LAST SIX MONTHS!!!!!
Oh and not only that...I then go and spend my HARD EARNED MONEY to buy an added extra of 1GB of data to last me a month and what happens you ask?!?!?!?! IT IS WIPED FROM MY PHONE WITHIN A MATTER OF MINUTES!!!!! ALONG WITH THE REST OF THE REMAINING CREDIT ON MY PHONE!!!!!
I AM FURIOUS!!!!!!!! I would not recommend this stress, frustration, hassle, appalling "service" to anyone!”
“Worst network ever!! With the worst customer relationship.. they cant help you with anything just bunch of greedy thieves that are more interested in taking your money than the services they render...once my contract expires am off..soo much disgust for this network...”
“Ee done nothing but lie to me from the second I took out the contract. I was told I had a fully capped contract for £19.99 a month, 1000 minutes and it turned out I only had 500 so I had sent over with no warning and my first bill was £40. I was told that I could move the phone intpy partners name on 3 month of having the phone but that was also a lie. I was also told that my area coverage was 4g but had no signal at all in my home so had to leave and wall up the street to even use the phone most times. 4 month in I have decided to leave ee for all the lies and trouble they have caused. When I rang up I was told to send the contract I would have to return to the store, this was also a lie too, so I wasted an entire day trying to return my phone and looked like an idiot when the people on the phone could have ended it there and then. 8 month in and it is finally sorted and they have the phone back. Nothing but trouble! Stay away!!!”
“Hi,
before going abroad,upgraded my contract with EE( on 17/06/2016) , grabed a new phone, the old one was left in the draw ,as the EE guys told me everything gonna work. On my journey to airport realized already that my phone is not working at all!!! Now im away,and cant make a call,cant send txt,dont have data! I need that sorted ASAP!”
“EE customer service is a joke! AVOID AT ALL COSTS, got broadband in and they are attempting to lift my bill out via direct debit too early leaving me with a heap of bank charges, no sympathy at all for the inconvienieces and to top it off they incour a 40 pound charge for their error of thinking i had EE tv and got it installed”
“House registered. Internet was due to be live 3rd May. It's now June. Still no internet and refused a call back from the manager. Where is the CEO. He needs to know about this!”
“Absolute joke. I have had no broadband for 6 WEEKS now. And they still can't sort the problem telling me it was the box then it was cables then it was a line fault so an engineer had to be booked. This is on the 5th week took the day off so he could come got to the end of the day no show. Ring them up to see where he is they tell me it got cancelled but didn't bother to ring me. The guy on the phone promised to ring back with a new appointment half an hour later which didn't happen. Rang up the next day to see what's going on for them to say we are running tests to see where the daily is. Even tho they have done all these tests and found that it's a line fault. Promising me refunds for the broadband I've paid for but not been able to use and promising to call back which never happens. I've spent over £150 on my phone bill trying to sort this out and still is not sorted. I'm giving up and going else where. Avoid this company caused us absolute misery”
“Absolutely disgusting service. I have been using ee/orange for years! my phone breaks so I upgraded early. everything was fine when speaking to a gentleman from the upgrading team. I paid extra for next day delivery as I now didn't have a phone to use and there was no problems. However, after waiting at home for my delivery with the time allocated by dpd my phone didn't arrive. I called and didn't get through to anyone. After waiting all weekend with no news about the whereabouts of my phone I spoke to two people and only after contacting dpd I found that my delivery had been cancelled by Ee. No one told me. After much investigation I find out I have been accused of fraud, for a reason no one knows. No one is able to help me unless I call off my original handset to prove I own it(Which is broken-hence the reason for the upgrade). Now I have no phone and no idea of when I will be able to get one. they wont let me cancel the contract unless I pay £700, although I don't even have the phone. Absolutely ridiculous to accuse someone of potentially frauding who has done nothing but simply ask for n upgrade on there current contract.”
“Been on hold for almost 3 hours now, they have played me about sending me from place to place with no answer. I have just been on hold only to be put down and re call. They have now told me i can not get my money back so I can't pay my household bills.
EE review if I could give it would be lower then 0”
“Phone charger broke when the handset was insured so spoke to EE about getting it replaced they then refused to and took me to court about the non payments, I would highly recommend that people stay away from these clowns not worth the money or the trashing of your credit rating.”
