“This is the worst company I have ever dealt with. My new contract phone developed a problem a few months into the contract. After sending it away to be fixed 2 times an Ee operative told me it was my own fault for buying a broken phone. Don't deal with these people.”
“Customer service is disgusting. When I was spoken to very badly by 2 separate people I asked to make a complaint. I was told I was to make a complaint to them!!! The people who were rude to me. I was complaining because a company had been sending me texts & charging me money. EE lied to me saying they didn't know who the company was they just past the charge in yo me???? They eventually gave me a number that was £4.50 a minute to call. I only found out the name of the company by entering the phone number supplied to me. But EE didn't know the name of the company. Complete fraudsters the both of them. Stay away from EE at all costs.”
“My interaction with EE broadband has been farcical. It has been two months since I first registered to have broadband installed. Since then, my appointment has been repeatedly moved without any communication from EE - it has now been moved 10 TIMES from our original start date. Between us my flatmates and I have missed 5 days of work in order to wait for the EE person, who never arrives. At one point they actually cancelled our order without telling us. A week later we rang them and they told us they had tried to come to our address but couldn't find it so they cancelled the order. At NO POINT did anyone get in touch with us. Eventually someone in their customer service department told me that they would send us an intermediary wifi solution while we waited for the actual installation. This never arrived either. I will now be cancelling my contract and will never EVER be using their services again. This has been the most appalling customer service I've ever witnessed - I'm exhausted, pissed off and I just want my money back. I will let you know what the conclusion to this story is!”
“Been waiting a week for my phone to come - not received an email on the day of purchase, which contained a vital code to track my order. Nobody can tell me anything - SHOCKING!”
“This is the worst customer service provided mobile network in whole UK. I been with 3, 02 for nearly 7 years but this year I change it ee. I very disappointed about my decision. Customer service representatives are evil human.”
“EE is ok as long as you don't need anything just pay.
1) I took EU data roaming, should be 3£ a day 100mb fast data + 400mb slow data - after reach limit 100mb data per day it is impossible to use it anymore for free as they promised.
2) wanted shared sim + transfer number from Vodafone - need to visit store 3 times to have it done 30mins + 75mins + 15 mins chat with ee person who just told me I am liar + 15 mins.
First was initial contract I was lucky, it was discounted from 12£ to 8£
Second to transfer number from Vodafone
Third after I realised from bill that shop assistant didn't apply my discount with was stated on my new contract
Fourth go back to shop and correct discount
Overall with travelling spent more than 3 hours for getting shared sim and correct discount, very bad company but you are tight with contact so you can't change it anyway, so no chance just inform the others not to be stupid like me and take contract from them.”
“Been ringing every single EE store in Leeds today! Dozens of times, not one single time has any of my calls been answered! incliding the flag ship store in trinity!! Scandalous customer service!!! Sort it out!!!”
“Worst company I've ever dealt with. Problems with my service that meant I couldn't pay was never solved. and while i couldnt pay my phone didnt work and I was being charged extra. I have actively been putting people off EE because of how awful it was. I usually dont complain and let things slide but it has been ludicrous”
“I have only recently changed from Vodafone to EE and it was the biggest mistake I have ever made. After being given the wrong information about what it would cost me to use my phone abroad I ended up with a very large bill and did not get anywhere with customer services trying to sort the matters and my phone was then disconnected. I then had another issue when I damaged my phone and claimed on the insurance. After 2 failed deliveries due to the driver not being able to find my address I had spent a total of 8 hours waiting in the house with no phone call to say they couldn't find my house I was then told 20 would be credited to my account to say sorry. Third time lucky the phone arrived only for me to find out that I had been charged the 75 excess fee twice and the 20 pound good will jesture was actually just a refund of the failed delivery fee. After talking to customer services and explaining that it was not my fault they couldn't find the address so I should not have been charged 20 pound in the first place I had nothing but rude replies from the idiot on the phone. All this was after speaking to 6 different people and having the phone put down on me twice. I was sent to the store to be told I could only solve the issue over the phone wasting more of my time so I will now be going back to Vodafone who never gave me any problems whatsoever. Considering it was my fathers idea to change to EE I will not be taking his advice again either as he has had the same problems”
“Terrible customer service, They put you on hold for 1 hour then hang up and you end up starting the whole process again and spend good full day... Result? Not resolved! "Call back tomorrow"”
“Terrible service just joined ee recently as I was with o2 over 10 yearsand never had to wait a long time for them to answer the phone and this just only 50 times more than 15 mins waiting time can not wait my contract ends”
“Is the worst Network in UK they put the wrong contract on the wrong number and charge me £176.30 for extra usage they have a rude coustomer service and always say we can not do anything about it. I am so sorry for them.”
“Loyal customer 7 years (previously orange) not interested in matching any deals from other networks also offering cheaper tariff to new customers ! How this right ! Terrible! Can't wait to move to a more genuine operation !”
“I dread calling EE customer services - india/asian call centre.
Its just awful, they dont understand a word you are saying and you have to repeat yourself 5 times and still they dont understand.
I would love leave EE but can't as I am only 10 months in to a 24 month contract.
AVOID”
“THE worst customer service I have ever received by some the rudest and most incompetent teams of people, from customer services through to tech (especially tech) over 22 months of an excruciating 24 month contract after being sold a phone that functionally didn't work and overheated within two months! After 14 years of loyalty to a brand that EE so quickly ruined, I'll be cancelling all 5 of my lines at the end of term and am furious by the lack of ability to complete repairs, follow up on complaints or even take notes of a call correctly, resulting in you basically calling me a liar and my problem continuously fobbed off and unresolved and me not having a handset for at least 14 out of 24 months. Absolutely no care given to consumer rights once you have singed that contract! Biggest waste of money and most stressful and miserable 2 years! Honestly would rather pay more (not that EE aren't overpriced as it) with any other company than have to deal with these useless idiots again!”
“ee is the worst phone company out there
i still have 5 months of my contract left but its that bad with the internet and signal i am going to pay it off
i have had enough of them now
you just get told lies when you ring them up
terrible service and a total waste of money
so please KEEP AWAY”
“ee are an absolute joke this company should be closed down with immidate affect they dont care if you have a issuse with network signal faulty handset not being able to pay with your debit card because it thinks it is stolen but you use it to pay other phone contracts you have with them all they want is your money money money money they dont care about anything else have 5 phones on contract with ee never never again next time i gave a problem i will inform all the national newspapers and all consuner programes and trading standards”
