“Horrendous customer service. Data add ons being lost, admitted they can't track usage and blame having WIFI button being switched to "on" on my iPhone. Sent a mobile technical team number by EE and was charged £12.30 for the call! When I rang them to query, they denied sending the text (I have proof!) and pretty much called me a liar! Furious and leaving EE. DON'T EVER CONSIDER AS YOUR PHONE SERVICE PROVIDER - THEY ARE TERRIBLE”
“Went to get a new SIM card for a lost phone on 21 Oct. at Newcastle u Lyme store. Was told it would take 24 hours for card to become active. After 3 more visits, left card at shop. They gave me a temp card with new number & £5 on it.They phoned on 6th Nov saying card WAS active. Went to collect it - same old story - it wasn't! Another wasted journey. They said it would become active within 24 hours of am Saturday 9th Nov. I said I didn't believe them - would you?
It's now THREE WEEKS since I started this fiasco and...my card still is not working!!
Can't EE get their act together and stop boasting how big they are? Hilary Laine”
“Rubbish mobile broadband, it's always going down, the EE website is always down so I can't check my data usage, data goes down muuch more quickly than it did with TMobile, my text messages won't always send (I live in London!) and I can't always make a call. Don't sign up!”