EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,344 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So impressed by the quality and detail that went into this arrangement . My sister in law regularly gets flowers for m n but I hadn’t used eFloriaf before and in her words …… this is going to sound weird but we have just walked home in the pissing rain and found these in the garden and am assuming they are from you?? They are just sooooo beautiful💗💗…. Obvs if they aren’t fro you then u can get to enjoy a pic of really lovely flowers😍….they are the most beautiful flowers I think I’ve ever got!!💕💕xxx” So I won’t be going anywhere else for flowers now address hearing that as we are both very particular about condition.”

EFlorist 5 star review on 9th November 2022

Helpful Report

Posted 3 years ago

“The flowers were delivered to the wrong flat number,the flowers (whilst beautiful) weren’t representative of the photo, and no free chocolates. The recipient loved the flowers….I’m disappointed”

Helpful Report

Posted 3 years ago

“I used EFlorist for the first time recently to send an orchid from New Zealand for a bereavement and milestone birthday. While the recipient in the UK was happy with what they received we were very disappointed that instead of the double stemmed orchid shown in the photo on the website she received a smaller plant with a single stem. Eflorist’s response is that “we do not specify on the website that there will be two stems we only guarantee the colour and the orchids may vary from the picture shown.” However given the photos for both white and pink shows 2 stems it was a reasonable assumption and expectation. If the intention is to provide 1 stem then that should be reflected either in the photo or description otherwise this is misleading and misrepresentative. I was hoping to use this service on a regular basis for family and friends in GB but I am unlikely to do so now if I can't trust that the received product will match the photo and particularly in light of EFlorist’s unhelpful response.”

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Posted 3 years ago

“Was delivered on time told they were very nice. So thanks”

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Posted 3 years ago

“The flowers were delivered on time and respectfully, but as the recipient was not me I am unable to give a true rating, but the recipient said they were beautiful”

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Posted 3 years ago

“It wasn’t all bad. Used before and fantastic. This time order lost. Hadn’t received a tracking email didn’t think anything of it. But then after a week of no messages from recipient or delivery confirmation contacted customer services. Very easy to contact. Very efficient am receiving full refund. Just a bit disappointed as for friends birthday.”

Helpful Report

Posted 3 years ago

“I have used EFlorist several times and received appreciative thanks from friends and relatives. Unlike some of the reviews, I have nothing but praise for EFlorist and shall continue to order from it.”

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Posted 3 years ago

“Confused by lack of email order confirmation- so ended up ordering twice and then when I realised unable to speak to someone to cancel. Also failed to deliver the free chocolates- on both orders ☹️ The two lots of flowers were appreciated by the recipient”

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Posted 3 years ago

“Good service and quality”

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Posted 3 years ago

“I am in touch with someone called Kirsty. The delivery was a complete failure as the person for whom the flowers were intended was not notified of the delivery until I phoned on the Monday to see if she received them ok. By which time they were dead. I am trying to get a refund but there seems to be a reluctance to sort this disappointing experience out. Fay peters”

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Posted 3 years ago

“My granddaughter sent photo of her flowers she was over the moon with them and the chocolates.,so thank you”

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Posted 3 years ago

“Glad I upgraded to the bigger size. Well in bud. My friend was very pleased with them.”

EFlorist 4 star review on 8th November 2022

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Posted 3 years ago

“Easy online ordering”

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Posted 3 years ago

“Lack of delivery planning My order was for delivery on a birthday and as at 5.45pm no flowers have been received. TOTALLY USELESS COMPLETE WASTE OF TIME Would not consider this company again when ordering flowers”

Helpful Report

Posted 3 years ago

“Flowers were delivered but no free chocolates”

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Posted 3 years ago

“the service and the beautiful fresh flowers was excellent . thank you,”

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Posted 3 years ago

“Easy to use, delivered on time and a lovely bouquet”

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Posted 3 years ago

“There was a major problem with the delivery company and the flowers arrived, 2 days late and wilted. I was given a refund, no questions asked. Top quality customer service”

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Posted 3 years ago

“Great selection on site and a reasonable cost. liked the option of next day delivery. I also found the site easy to navigate through”

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Posted 3 years ago

“Paid for same day delivery for a special friends 40th birthday, 3 days later I had to follow up twice to se if they had been sent, they had not and nor was I notified. Incredibly poor service and apart from a simple apology and option of refund, no other good will gesture offered for there lack of diligence. Stay away,, this is not a heart felt company.”

Helpful Report

Posted 3 years ago

EFlorist is rated 3.7 based on 12,344 reviews