EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,337 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was promised my delivery would be made 15 November as per my order. Although my money has been taken, the delivery has still not been made and I have sent three separate requests for help, remedy, answers - not a single one of which has been responded to - yet this is the second request I have had to rate your service - again I ask WHAT SERVICE????”

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Posted 3 years ago

“The flowers we're good value and arrived on the day that I selected, and even though they were delivered by courier they arrived with care my auntie was was overjoyed thanks eflorist.”

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Posted 3 years ago

“Great service easy to use highly delighted with the excellent flower's I ordered for my aunt delivered on time and in excellent condition will use agai”

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Posted 3 years ago

“Late and dead! Embarrassing as I had them delivered to my wife’s office! Can I have another free go, was going to complain but assume I can do it here instead”

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Posted 3 years ago

“Quick great easy to order”

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Posted 3 years ago

“Everything went well , thankyou”

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Posted 3 years ago

“Great service and quality.arrived on time. Beautiful fresh flowers.”

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Posted 3 years ago

“Flowers were lovely, fast and friendly delivery Would recommend”

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Posted 3 years ago

“Good website and easy to order. Good communication .Delivered on time and left in shed as nobody home at the time. Great packaging and good quality flowers delivered in bud as described. Many thanks.”

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Posted 3 years ago

“Good service and fast delivery. Will use it again”

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Posted 3 years ago

“Thanks for helping me surprise my bestfriend even though Im thousand miles away from her. She loves the arrangement.”

EFlorist 4 star review on 19th November 2022

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Posted 3 years ago

“Easy to order flowers on their website. Great choice of bouquets. My bouquet came with free chocolate ! Delivery was on time. Kept you informed about the bouquet’s progress. Beautiful flowers ! Eflorist come highly recommended !”

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Posted 3 years ago

“Order accepted and then cancelled too late to order same day elsewhere - third time it has happened and so won’t use again I’m afraid”

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Posted 3 years ago

“the order came just in time for my mums birthday and she loved the flowers. I loved how it contained a little instruction manual on how to take care of the flowers. and everything was packaged beautifully. even the person who delivered it was so thoughtful and made sure to read the delivery options incase we couldn’t hear the door. For the price of it all it exceeded my expectations for sure !!”

EFlorist 5 star review on 18th November 2022

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Posted 3 years ago

“Arrived on time, they went down well”

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Posted 3 years ago

“Have used before and always had good service and delivered on time. However, ordered the flowers with plenty of time for friends 60th Birthday. They did NOT arrive on friends birthday, they arrived at 17.30 hrs the following day, so missed my friends special birthday. Very disappointed, unfortunately won’t use again. No update to say delayed, arrived over 24 hours late.”

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Posted 3 years ago

“Flowers looked good (if a little expensive). Delivery on correct day, but later than expected”

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Posted 3 years ago

“Flowers came on time and were beautiful”

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Posted 3 years ago

“Birthday flowers were not delivered on the chosen day, but a day later in the late evening. Bouquet was nice and the recipient was happy to get it, but it was not on the day it was meant to be delivered. No info from eFlorist or delivery company though, I had to chase them myself to get the generic feedback of "oh, we have 95% success rate with delivery on the chosen date but we sometimes are late, teehee, don't worry, flowers are going to be fine". So the flowers were lovely and matching the photo, but the customer service and delivery flopped.”

Helpful Report

Posted 3 years ago

“APPALLING CUSTOMER SERVICE & RIP OFF. I RECOMMEND YOU SHOULD NEVER USE THIS SERVICE I filled out and checked all the details then changed the date by one day. I missed that this had changed the recipient address to my own. No confirmation display of details after I clicked the order button. I realised my mistake immediately and within seconds contacted customer services. They told me it was impossible to rectify or cancel even though I had the order no. They then delayed as I complained further until the order was confirmed. They say as soon as the order is placed a package print request is directly sent to the supplier that they cannot intervene with. They have a computer system and an order number, yet in this day and age they cannot intervene to rectify a simple mistake? They did not want to and just took my money. I had to use a more reliable service. Net result was my Sister got her birthday flowers a day late and I had to pay for a bunch of flowers which came to my own home that I didn't want. I WILL NEVER USE THIS SERVICE AGAIN AND I RECOMMEND THAT YOU DO NOT EITHER !!!”

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Posted 3 years ago

EFlorist is rated 3.7 based on 12,337 reviews