EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,337 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am utterly disappointed in the bouquet I sent my daughter for her birthday! She must have felt I let her down with the size of the bouquet! The picture on the website of the flowers I ordered did not represent the ones she had delivered. I will never use eflorist again.”

EFlorist 1 star review on 3rd August 2023

Helpful Report

Posted 2 years ago

“Beautiful Sunflowers, excellent quality & price”

EFlorist 5 star review on 3rd August 2023

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Posted 2 years ago

“Never use this company if you want fresh flowers my 91 year old mother recieved a plant from my auntie to say she was thinking of her when my dad passed away. I found my mum crying over the flowers saying why would I get dead flowers from Carol my auntie when your dad has just passed away it was a horrid day. I will never buy from this company and will bad mouth them as much as I can ... please never use unless you want to send dead flowers of course . BAD BAD BAD”

Helpful Report

Posted 2 years ago

“Ordered flowers online that bore no resemblance to what was delivered. False advertising as what was delivered was mainly green leaves and stems with hardly any flowers. Attempted to complain via the live web chat which was useless, also emailed them and have not heard back. I advise not to use this company.”

EFlorist 1 star review on 26th July 2023

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Posted 2 years ago

“Ordered flowers for a friend who has been very supportive to me after losing my partner. The flowers that were delivered were nothing like the picture(false advertising). I could have bought a bunch from Aldi that would have been better. I was totally embarrassed when my friend thanked me and sent a picture if the flowers. I will never use your service again and certainlynever recommend you to anyone.”

EFlorist 1 star review on 21st July 2023

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Posted 2 years ago

“Paid for their overpriced flowers for the next day delivery, failed to deliver and so missed the special occasion. Customer service just said ‘ha unlucky small print - says only actually 98% arrive next day.’”

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Posted 2 years ago

“Missed the suprise for my wife at work as eflorist uses the worst courier service in the UK, AMAZON. Tracking have informed me that my flowers have been on a non refrigeration van for 9 hours and counting with the delivery time changed twice, who delivers flowers for anybody in the evening.....eflorist that's who. Joke of a company avoid at all costs.”

Helpful Report

Posted 2 years ago

“I will keep writing bad reviews about your pathetic company until I get my refund back. But strangely enough a lot of People on here we’re satisfied. Why wasn’t I? Now I’ve waited 7 working days for my refund to be processed even tho they said 3-5. I’ve messaged you asking why and your now saying it will be another 5 days due to technical difficulties. I will write the worse things about you until I get my refund. Everyone on here DO NOT BUY FROM HERE THEY WILL TAKE YOUR MONEY AND CANCEL YOUR ORDER FOR NO REASON. this was a special occasion I didn’t care if they couldn’t deliver it in time for my girlfriends birthday because I would of just ordered it from someone else. Someone that could of actually delivered my flowers on time like I paid for. So because I chose this company they let me down and my girlfriend and I could of gone to any other florist I’m sure they wouldn’t of failed to get the flowers to me IN 5 working days. It’s not hard they did not have to work hard or pull strings for me to get my package on the day I asked. Bunch of time wasters would never ever go there again and I suggest you all stay clear of this site because if you want flowers and it’s a very special occasion don’t trust these people to sort it out. Go somewhere reliable”

Helpful Report

Posted 2 years ago

“I am waiting for a response from eflorist.l the order was not delivereed and the replacement promised by them has not been delivered. Steer clear of this company”

Helpful Report

Posted 2 years ago

“I feel mislead the picture showed the flowers in a vase. The chocolates are a miniature box Not worth£30.00 you can go to a nearsupermarket and buy much better. Really dissatisfied customer. Would not use again.”

Helpful Report

Posted 2 years ago

“say next day delivery but didn't deliver next day ,so no flowers and no refund . says in disclaimer somewhere that its not always next day but is most the time. false advertising , no flowers , no refund. made it look like i never bothered to get them on the day. wouldn't buy into this”

Helpful Report

Posted 2 years ago

“Carol Price I AM VERY VERY DISAPPOINTED WITH EFLORIST. I ORDERED FLOWERS - HAD A CONFIRMATION THAT THEY WOULD BE DELIVERED 25TH JUNE FOR MY SISTERS BIRTHDAY AND THEY ARRIVED A DAY LATE. AFTER COMMUNICATING I AM TOLD THERE IS A VERY UNOBVIOUS DISCLAIMER THAT ALLOWS FOR DAY AFTER DELIVERY. POOR BUSINESS ETHIC AND REALLY FRUSTRATING. I EMAILED YOU THE EVENING OF THE 25TH AND SAID CANCEL AS THEY HAD NOT ARRIVED. DID NOT RECEIVE RESPONSE.”

Helpful Report

Posted 2 years ago

“Ordered flowers for a birthday two days in advance of the big day. Never arrived at all. One star for giving me a refund. Will never use again”

Helpful Report

Posted 2 years ago

“Yesterday I used your service to book a flower delivery to go to my son’s school for his teacher. I specifically requested that the delivery take place between 9 and 10am today as the school finishes up today at 12pm. As such, I never sent a gift in with my son for his teacher as the flowers should have been there from him. All the other children in his class brought in their gifts for the teacher and my son felt very embarrassed as he had nothing to give her and this upset him so much. The moment has now passed so there is no way for you to make amends for this terrible error on your part, as the school is now closed for the summer. Apart from me wanting a full refund from you immediately, I want to know what you propose to do to compensate me for this huge embarrassment you caused to me and my son? I thought I could trust your service to be reliable and to do what I asked you to (and paid for!) but sadly I see that is not the case. Thank you for ruining my son’s last day in school.”

Helpful Report

Posted 2 years ago

“Flowers looked nothing like the photo - about 1/4 size and foliage dead on arrival. I was embarrassed that my friend received such a terrible bouquet. I complained to eflorist but they said flowers were acceptable. I won’t use again.”

EFlorist 2 star review on 22nd June 2023

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Posted 2 years ago

“Terrible Terrible. Ordered flowers for next day delivery.for 55years anniversary gift .. They arrived 48 hours later... When I complained I was told that I should have checked the disclaimer..... Wtaf. IF YOU CAN'T DO NEXT DAY DELIVERY THEN DON'T ADVERTISE IT. When they did finally arrive they were not that great anyway. Money best spent at a garage forecourt and hiring a uber driver to deliver it. At least you are guaranteed! Terrible customer service. Replied 72 hours after non delivery. Go elsewhere please”

Helpful Report

Posted 2 years ago

“BEAWARE AND DO NOT BUY FROM THIS COMPANY! MY GRANDMOTHER WAS 90 AND I ORDERED SOME FLOWERS, CHOCOLATES AND PAID EXTRA FOR A CARD, ON SATURDAY,TO BE DELIVERED YESTERDAY ORDER CONFIRMATION BUT NO ORDER NUMBER GIVEN NO FURTHER CORRESPONDENCE FROM ANYONE INCLUDING THE SO CALLED COURIER, NO FLOWERS, AND MY GRANDMOTHER WILL NOT BE 90 AGAIN HUGELY DISAPPOINTING TO SAY THE LEAST. EMAILED YESTERDAY AFTERNOON NO RESPONSE TO DATE THIS COMPANY HAS RUNIED MY SPECIAL SURPRISE TO MY NAN I WILL UPDATE IF THEY SOMEHOW BUT I DONT KNOW QUITE HOW TRY AND MAKE IT RIGHT!!”

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Posted 2 years ago

“Worst f..... Company ever , takes your money and never deliver on time,order placed 6 daysahead, very bad customer service and they don't even pick up the phone......a disgrace. Plus you won't get an apology not even to mention a refund for ruining a special day”

Helpful Report

Posted 2 years ago

“Had I read these reviews I would have saved myself the hassle of chasing this company initially for the whereabouts of the flowers I had ordered and subsequently for the refund of my monies. To date, NO FLOWERS arrived, exceptionally bad service, NOT EASY TO CONTACT, and so far NO REFUND RECEIVED.”

Helpful Report

Posted 2 years ago

“My order of flowers for myself and my daughter costing nearly £60 When we received the flowers they were almost dead and dried out. What received you could have bought in supermarket for less than £13 The amount of messages sent from day one and ones received are asking same thing over and over again.Obviously they do not want to send out fresh flowers or refund the money I paid. They are disgrace and have no idea with dealing with a complaint.Obviously they do not care. Would I use them again most certainly not. To pay that amount of money for dead flowers and the quantity which received was a disgrace weeks have gone buy and still not sorted out.”

Helpful Report

Posted 2 years ago

EFlorist is rated 3.7 based on 12,337 reviews