“iPhone is rubbishy
Films are repeat repeat or unless you want to rent films too expensive free films available avery poor range the way the channels are listed is rubbish take a look at Sky much better and storage is crap then after a certain amount of time your recordjngs are wiped gone very disappointing nothing great from wit”
“DELIVERY OF SIM CARDS , HAD TO WAIT IN TWO DAY'S NO SUCH THING AS AN APPOINTMENT, STAF IN EIR VERY HELPFULLY, BUT EIR AND ITS PROBLEMS WITH ITS CONTRACTORS NOT MY PROBLEM AS I'm paying EIR. Two weeks delay getting the line in as a lift had to be found. Again made to feel it was my fault because of where I live.
That's always the case I live in a rural boarder area. Even to the mobile service. I made the mistake of asking about fibre broadband told that they could not help me as I was in a rural area and he the operator who was looking at my account could not work out where I lived?? He said that as my provider he could not and would not provide any information??? What is you policy towards your customer's some of your staff need to be educated that they are the reason they get paid and we are not an inconvenience to their work day. I suppose it's the level of frustration that I feel.”
“besides previous experiences with Eir, this email states that I made a purchase recently with Eir. I DID NOT. Facts should be correct. Please let me know what I am supposed to have purchased recently with EIR”
“After initial installation we had to have engineers out 3 times and a number of calls re TV set up. Once up and running correctly we realised there are a number of key stations missing from package which was not pointed out by your very persuasive salesman including living' and sky 1. I cannot wait for contract to end.......”
“I rang before Christmas is 23rd had problems with broadband was advised an engineer would call on the 28rh no-one called I rang on 29th to be told an engineer was out and checked tgebkibe and always OK my speed was not OK I spent another lengthy call and your caller had to make changes to bring my speed up it's still just OK I will be moving once my contact is up”
“Check record...time it took to rectify my problem Little or no customer care.
Also I'm a long time Customer of eircom/Sir and I was given the most expensive plan on 18 month contract average
bill€95 p/m shocking...”
“First installation cancelled - not sure who was at fault.
Next time I took a half days leave & appointment did not materialise
Cable work on part of the installation was a disgrace. Technician was very courteous but he ran a cable up the outside of a door architrave when a little time & care would have put it on the right of it and hidden.”
“This is the second attempt to let you know my feelings but I now have a pain in my finger from typing. I am not at all happy with the service but we were promised faster Broadband but your interpretation of faster is not what you delivered or what we expected. I did include a lot more in the first attempt but disappeared off the screen, this was possibly due to Broadband being too slow.”
“Not happy,very low speed,i was not told what i was going to get 6mb/s is too low,21-st century but i still like 20 years ago,any devices today require a good internet speed”
“It all went wrong from the start. As a part of a contract I was supposed to receive 100 euro cash back. It looked like a great addition to a deal I got. But after 3 months of trying to get a new code for my cash back I finally gave up. This is not how you treat a customer. It's disgraceful that you offer cash back and then just refuse to go with it. I won't be choosing Eir next time. At the start of this email I had "that my opinion matter" so there you go, does it?”
“It took ages to get broadband connection in 3 visits, now frequent disconnections experiencing, at least 50 times / day since new year.
Pretty sure it will take ages to get technical support to correct this problem.
Dr.Sohaib
0899768511.”
