Electric Fireplaces Plus Reviews

4.65 Rating 46 Reviews
96 %
of reviewers recommend Electric Fireplaces Plus
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3654 Atlanta HwySTE M #49857

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Anonymous  // 01/01/2019
Sleek modern fireplace. Looks good. Installation was easy. Bought 2 to have a see through effect.
Posted 7 months ago
Friendly and helpful customer service. Helped my wife pick out the right linear unit for our basement. Delivery was fast and item packed well. We are going to buy another unit from them next year for our living area. Recommend.
Posted 8 months ago
The fireplace I ordered arrived with missing screws and when I tried contacting support they seemed like they tried to help but didn't and I have been waiting for over a month for a few screws, this is ridiculous.
Posted 8 months ago
Ordered the product online. A truck arrived with the Product very well attached to a pallet and in good order, no issues with shipping and handling. installation was simple, if you are into that sort of thing. Dimensions were as sated. EVERYONE-Loves the look of this fireplace in all modes of operation. Most impressed with the overall product. The heater is quiet!
Posted 8 months ago
I have the Illusion 20" set which works fine, however,we don't care for the reflective plexiglass at all as it shows a mirrorlike reflection if any lamps are on in the room..
Posted 9 months ago
They were very easy to do business with. The price was great. Delivery was prompt. I do recommend them.
Posted 9 months ago
Excellent purchase!
Posted 9 months ago
We are happy with our purchase of the electric fireplace insert. It looks great and the heat option works well. I recommend this unit.
Posted 10 months ago
Beautiful fireplace...looks so real!!
Posted 10 months ago
I love this fireplace! Took me a few months to get the people together to build the wall and get it all installed but it turned out beautiful!! Last step is to get the moldings back up and finish painting walls on each side. What a center piece this made. Heater works great too! Simply lovely!! Highly recommend this electric fireplace to any one in the market! 😊
Posted 10 months ago
Great product love it, I ordered the cord with it but it was not there called them and they shipped one right out quickly
Posted 10 months ago
Very prompt and courteous service. Received our items very quickly but it took some time to process our credit after we returned part of our order. No problems with the products. Would recommend and use in the future.
Posted 10 months ago
Love it and sent a picture on our deck
Posted 10 months ago
We love it! Realistic and beautiful in our dining room fireplace.
Posted 10 months ago
Spectacular. I just got it framed. It’s perfect.
Posted 10 months ago
This was unfortunately the worst customer support experience I've ever had. Electric Fireplaces Plus made a mistake with shipping too many tables and I had to reject the delivery because I didn't have any space to handle the 400 lb pallet they accidentally sent. The customer support agent who spoke to me was hostile, aggressive, angry, insulting, and unreasonable in yelling at me about it. I couldn't understand why he reacted in such a hostile way when their company was the one that made the mistake & I can't help that I don't have space to store their mistakenly sent pallet. I ordered the same item from another company and they were wonderful in working with me on the delivery. In addition, they still haven't refunded me for the returned table.
Posted 10 months ago
We purchased the Dimplex Revillusion and we couldn't be happier. We knew we didn't want to go gas fireplace bc of the costs. But it was difficult knowing where to start with the electric options. Tyler was an amazing help! Made a very daunting purchase very simple and easy. He explained everything that I asked, every time I had questions. And when I was finally ready to purchase, he helped get me the best price out there and just made the whole transaction quick and painless. Thank you Tyler!
Posted 10 months ago
After many months of online research, we purchased a Revillusion 30" fireplace with weathered concrete. My wife couldn't be more satisfied. Looks great and the company was easy to deal with.
Posted 10 months ago
I love it! It is a surprise for my family when they come for Xmas!
Posted 10 months ago
I placed an order but the shipping company (yrc) lost the package. Tyler followed up and did everything possible to find the package and expedite delivery!
Posted 10 months ago
Electric Fireplaces Plus is rated 4.65 based on 46 reviews