Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Electric Fireplaces Plus Reviews

4.5 Rating 70 Reviews

91 %

of reviewers recommend Electric Fireplaces Plus

Company Reviews

Product Reviews

4.5

Based on 70 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Phone:

800-974-4876

Email:

tyler@electricfireplacesplus.com

Location:

3654 Atlanta HwySTE M #49857
ATHENS
30604

Write Your review

Tell us how Electric Fireplaces Plus made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Electric Fireplaces Plus 5 star review on 16th August 2022

Electric Fireplaces Plus 1 star review on 28th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service prior to placing our order and product in general — really appreciated the help navigating the selection of fireplace and placement of order. We were left in the dark a bit regarding delivery timing until right before delivery but otherwise great experience.”

Posted 2 years ago

“The Fire Table was exactly what we wanted and looks great on our patio Delivery was on time and everything can bundled together. Only small problem was the table cover was for a larger model I am in the process of exchanging the cover for the correct size”

Posted 2 years ago

“We love our Dimplex Revillusion® 20" Electric Fireplace Log Set! For the price point and the realistic flames and heater, it’s perfect for our apartment. It also fits well in the fireplace as a stand alone unit even with an exposed gas pump on the floor. We were missing a real fireplace and this was the next best thing.”

Posted 2 years ago

“So far so good...competitive pricing, quick shipping. Overall had a good experience!”

Posted 2 years ago

“Very disappointed in the RBF36 dimplex revillusion. It is very noisy with a decibel level of 73-75. It blows very little heat for all the noise it makes. We have another dimplex which is very quiet and puts out more heat. Electric fireplaces plus handed us off to dimplex consumer services which after sending them videos of it running said they would send another fan motor in approx 3 months. I wish we would have checked some more of the poor reviews before we purchased. To return it is very difficult because it was a 135lb crated box on a pallet.”

Posted 2 years ago

“Tyler has been awesome to work with! Always professional, and very helpful! We buy many fireplaces for our customers and will continue to. Always a pleasure doing business. Delivery is always on time.”

Posted 2 years ago

“I recently received my fireplace from electric fireplace plus .com. I wasn’t even home when they dropped the package outside. As soon as I arrived I find that my package was damaged from one side. As soon as I notice the damaged gold I notify electric fireplace plus .com they send me an Email saying that they will send out a new one for me. Days later I get another Email saying that they WILL NOT REPLACE THE FIREPLACE! Since I signed for the package. I need electric fireplace plus to show me the ticket where it shows where I signed. I never signed for that package and now I have to eat up $1300 of my money for a piece of junk fireplace that is all damaged from the left side. If they continue to run business this way , I’m sure that sooner or later it will catch up to them and they will have to shut down business. On top of that the Fireplace I had ordered was late!!!!”

Electric Fireplaces Plus 1 star review on 28th September 2021

Posted 2 years ago

Hello, I am so sorry to hear about the damage to your fireplace and the delay in getting the fireplace shipped. We did notify you via email on 8/23 the item was on backorder with an estimated ship date of 1 week. The Item then shipped on 9/9 due to a slightly longer delay from the manufacturer. The unit was delivered on 9/15 and you reported damage to us and sent photos as requested on 9/15. We then filed the claim with the freight carrier, RL Carriers. On 9/17 RL Carriers then provided documentation that the unit was signed for by “JOSE L” and was not noted of any damage at time of delivery. We relayed their rejection of the claim on 9/17 and discussed further via phone call. We sent over the signed delivery receipt, the letter from RL Carriers, and their response via email on 9/17 at 8:49 AM EST - please be sure to check the attachments. When tracking was emailed to you on 9/9 at 10:30 AM EST, it was expressed via email the critical importance of signing “PENDING INSPECTION” if unable to inspect at time of delivery. If the ticket is signed without this note, or notating damage at time of delivery, Electric Fireplaces Plus and the freight carrier will not accept responsibility for any damaged freight. Since these instructions were not followed, RL Carriers has denied the claim. We are very sorry for the news and frustration. Please reach out to us if you have any further questions. Customer Support Team support@electricfireplacesplus.com

Posted 2 years ago

“This company is a scam. They delivered damaged goods, they were late on everything. Every promise broken and the reps are rude. I’ve contacted Dimplex and am considering hiring an attorney. They’re a complete scam. They don’t help. They don’t stand behind their policies. They will just take your money. If you’re looking to burn money or get scammed give them a try. If you’re looking for a good experience, look elsewhere.”

Posted 3 years ago

Andrew, We are sorry your item had slight cosmetic damage to the outer packaging, but we are thankful that the unit was unharmed. Freight claims can only be filed if there is damage to the unit itself, not the outer packaging as in this case. Again, thankfully the unit is in excellent condition. We also apologize our responses didn't meet your time expectations, we are closed on both Saturday and Sunday and reached out to you as soon as we heard back from our warehouse on Tuesday. The unit you purchased has a 2 year warranty, so if any issue were to occur during this period it will be covered under this. Thank you.

Posted 3 years ago

“Great process until the product arrived. I ordered the expensive Dimplex XL and the frame is defective. My GC installed it because it wasn't noticable until after install. We pointed it out to EFP and they agreed it was defective. They sent new frame weeks later but now the construction was complete and it is going to be $$$ to get someone to redo it. They will not offer any support or compensation for the defect from Electric Fireplace Plus. They were slow to respond and told me to contact Dimplex directly. Buy from someone else!!!! Or buy another product that has better QA!”

Posted 3 years ago

Hello Lisa, We are very sorry the frame was defective and were happy to get a replacement shipped out right away! We strive to provide best in the industry customer support and are sorry this was not your experience thus far. As per Dimplex's policy, the frame was defective and has already been taken care of through the warranty process. Also, as far as labor to replace the frame, we have provided you with Dimplex's phone number in order to contact them for labor reimbursement, since it is a defect it falls under this policy and must go through them first. Please email us back once you have been approved for the labor credit and we will happily reimburse you! Thank you!

Posted 3 years ago

“Sleek modern fireplace. Looks good. Installation was easy. Bought 2 to have a see through effect.”

Posted 4 years ago

“Ordered the product online. A truck arrived with the Product very well attached to a pallet and in good order, no issues with shipping and handling. installation was simple, if you are into that sort of thing. Dimensions were as sated. EVERYONE-Loves the look of this fireplace in all modes of operation. Most impressed with the overall product. The heater is quiet!”

Posted 4 years ago

“I have the Illusion 20" set which works fine, however,we don't care for the reflective plexiglass at all as it shows a mirrorlike reflection if any lamps are on in the room..”

Posted 4 years ago

“They were very easy to do business with. The price was great. Delivery was prompt. I do recommend them.”

Posted 4 years ago

“Excellent purchase!”

Posted 4 years ago

“We are happy with our purchase of the electric fireplace insert. It looks great and the heat option works well. I recommend this unit.”

Posted 4 years ago

“Beautiful fireplace...looks so real!!”

Posted 4 years ago

“I love this fireplace! Took me a few months to get the people together to build the wall and get it all installed but it turned out beautiful!! Last step is to get the moldings back up and finish painting walls on each side. What a center piece this made. Heater works great too! Simply lovely!! Highly recommend this electric fireplace to any one in the market! 😊”

Posted 4 years ago

“Great product love it, I ordered the cord with it but it was not there called them and they shipped one right out quickly”

Posted 4 years ago

“Very prompt and courteous service. Received our items very quickly but it took some time to process our credit after we returned part of our order. No problems with the products. Would recommend and use in the future.”

Posted 4 years ago

“Love it and sent a picture on our deck”

Posted 4 years ago

«
1
2
3
4
»

Electric Fireplaces Plus is rated 4.5 based on 70 reviews