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Ello Reviews

4.9 Rating 478 Reviews
96 %
of reviewers recommend Ello
4.9
Based on 478 reviews
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support@ello.com

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2447 Mission St.,
San Francisco
California
94110

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Ello 5 star review on 7th March 2025
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Ello 5 star review on 2nd December 2023
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Ello 5 star review on 22nd October 2023
Sandi O
Ello 5 star review on 28th September 2023
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Ello 5 star review on 26th September 2023
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Ello 5 star review on 21st September 2023
Jessica P
Ello 5 star review on 19th September 2023
Jennifer G
66
Anonymous
Anonymous  // 01/01/2019
The app did not correct my daughter when she say the wrong word.
Helpful Report
Posted 1 year ago
Dear Kenyetta, Thank you so much for taking the time to share your feedback about Ello. We truly appreciate hearing from our users, especially when they have had firsthand experiences with our app. We sincerely apologize for the incident where Ello did not correct your daughter when she used the wrong word. Speech recognition (as you might know from Alexa or Siri) isn't perfect. We walk a delicate balance between not wanting to be SO strict that a slight accent or difference in pronunciation results in Ello getting stuck or detecting an error, and also not wanting to be so lenient that it lets kids through with a ton of mistakes or doesn't correct a mistake. Kids are particularly sensitive to the first --no one likes to be told they are "wrong" when they aren't-- so we lean a bit more lenient. Ello is always there for kids (via the question mark) when they want help, and we never interrupt them during reading to correct an error. Teachers don't do this either. We wait until the end of the page and then have them go back if we think they missed a word. The bottom line is this: we think about the experience holistically. Ello is motivating support that will correct them on errors (although not all errors, by design), is always there to help if a child proactively asks for it, and motivates them to keep going! A few tips for speech recognition in case it helps: Ello can get stuck (though we don't get reports of it happening too often). Here are some things that might help or explain: any damage to the microphone internally, background noise, or clarity of the speaker (yelling actually makes it worse!). If you are still having issues with speech recognition, let us know and we can troubleshoot some more! Thank you again for the feedback, and please don't hesitate to reach out to support in the event we can help further. Warmly, Elizabeth, Co-Founder and CXO
Posted 1 year ago
Ello is rated 4.9 based on 478 reviews