Ello Reviews

Name: Ello
Address: 2447 Mission St., San Francisco, California
Rating: 4.41

4.4 Rating 51 Reviews

82 %

of reviewers recommend Ello

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Email:

support@helloello.com

Location:

2447 Mission St.,
San Francisco
California
94110

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I am new to Ello and I bought it because of the good reviews. Today my son read the first book but when he made a mistake, Ello continued reading and did not correct him. I'm going to continue trying it because my son likes it but be very careful with mistakes.”

Helpful Report

Posted 6 days ago

Dear Fernanda, Thank you so much for your feedback on Ello! We really appreciate you taking the time to share your thoughts with us. Speech recognition (as you might know from Alexa or Siri) isn't perfect. We walk a delicate balance between not wanting to be SO strict that a slight accent or difference in pronunciation results in Ello getting stuck or detecting an error, and also not wanting to be so lenient that it lets kids through with a ton of mistakes or doesn't correct a mistake. Kids are particularly sensitive to the first --no one likes to be told they are "wrong" when they aren't-- so we lean a bit more lenient. Ello is always there for kids (via the question mark) when they want help, and we never interrupt them during reading to correct an error. Teachers don't do this either. We wait until the end of the page and then have them go back if we think they missed a word. The bottom line is this: we think about the experience holistically. Ello is motivating support that will correct them on errors (although not all errors, by design), is always there to help if a child proactively asks for it, and motivates them to keep going! Ello uses best practices to ensure we strike the balance between ensuring kids learn from errors and keeping them motivated and engaged. If you ask reading specialists, they will tell you that when they sit with a child during their reading, they do a few things when it comes to errors: • They give them wait time. Ello allows kids to ask for help when they need it, but we never hurry them along. • They don't interrupt them when they make errors - they let them finish the page. Ello has a feature where at the end of the page, we will have your child go back to review words they miss. While they can ask for help anytime, we won't interrupt them while they are reading. • They don't correct every error! This one may be a surprise for parents, but literacy specialists know that correcting for every error will frustrate kids. While we will bring kids back to review words they miss at the end of the page, we won't do this for EVERYerror, this is purposeful. Keep your eyes on the big goal - building confident, enthusiastic readers. Our exciting motivation, evidence-based coaching, and thoughtful timing of support will get them there! Remember: if a child is reading at the right level, they should only be making a few errors on every few pages. More than that might mean the books are too hard! Please don't hesitate to reach out to us at support@ello.com if we can help or adjust the level. Warm regards, Elizabeth (Co-founder and CXO)

Posted 6 days ago

“I like the idea, but am not sure how happy I am with the digital version. We were mailed books before (and love it), but switched to digital. My dyslexic daughter can’t use the tools her tutors have taught her to follow along while reading as they involve touching the word (if you touch the word it pulls up Ello to help- which gets very frustrating for her). We also miss the classic familar books that we use to get mailed us. I understand writing your own books, but they are not quite the same- plus she can’t use them towards her AR goal at school, so we are having to supplement other books on top of these. I see where you are going, but think it still needs work.”

Helpful Report

Posted 1 week ago

Dear Mandi, Thank you so much for taking the time to share your feedback with us here at Ello! We greatly appreciate hearing from our customers. I wanted to share with you that we do still have a subscription option that includes physical books. Our current subscription offerings include a digital-only subscription and a digital and physical books subscription. With the digital and physical books subscription, you have access to all the digital books in our catalog, as well as physical books that you receive in the mail (just like you did previously!). If you would like to switch to the model with physical books, we can help! Just reach out to support@ello.com and we will get you set-up! Happy reading :) Elizabeth, co-founder and CXO

Posted 1 week ago

“I do wish there was a way to have a parents section, where you would be able to see where your child had the most difficulties. Otherwise it has been a great tool for our family.”

Helpful Report

Posted 2 weeks ago

Hi Ashtin! We sent a weekly parent report that shares information about your child's progress each week. We are working on putting this information into a parent section of the app as well. I hope this helps!

Posted 2 weeks ago

“I would give the program itself a 5. My 5 year old loves reading with Ello even more than library books. She’s excited every time she advanced to the next level and gets a new set of books. I would give the app though a 2. It freezes A LOT and we have to shut it down and restart it. It’s very frustrating.”

Helpful Report

Posted 3 weeks ago

Hi Shelby! Thank you so much for taking the time to share your feedback about Ello. We truly appreciate it. The experience you are having with the app is definitely not the one we want you to have. We suggest trying to update the app to see if it is helpful (the app does not automatically update). If you continue to have issues, please contact support@ello.com so we can help troubleshoot. If you ever have any questions or need assistance with anything, please don't hesitate to reach out to us. We are here to help and make your experience with Ello better. Thank you again, Shelby! We are grateful to have you as part of the Ello community.

Posted 3 weeks ago

“Great App for children struggling to read. The Application needs more setting options accessible to the users. The text message customer service is great, but would like to make the adjustment myself. I dislike that I am not able to edit interest in the child account once it's been created. Interest change and will like more variety.”

Helpful Report

Posted 1 month ago

“My 7 year old loves Ello! He looks forward to reading, which has been a struggle. It doesn’t follow his voice as well as I wish, it expects him to read faster than he does, and it picks up background noise advancing to the next word(s). The videos at the end of each book are exciting for him. He does look forward to getting stars but that has fallen short when there are limited options to use the stars on. He gets discouraged when most clothing items are so far out of reach (etc. 1000 points).”

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Posted 1 month ago

“I love the idea. I just wish the app wasn’t so glitchy. It’s had my son read the same book 3 times for no credit and then gave him 2x credit for a book he read only once. Seems inconsistent with guidance. The elephant is glitchy when talking at time. I literally reset the tablet and bought a headset to make sure it wasn’t on our end—definitely the app. Would love to see updates happen. Not sure how long I’ll keep it.”

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Posted 1 month ago

“It's such a cute idea and so far I love it. The only recommendation on change or review for the company is that my daughter learned there is a way to skip the words so she gets through the book really fast. Also, I was excited that she got two decorate her own elephant and then later was told I cannot because I didn't have an iPad. If they would have told me this before I purchased it, I would have gotten an iPad. The app is the only reason I purchased a tablet.”

Helpful Report

Posted 2 months ago

Ello is rated 4.4 based on 51 reviews