Name: Elvi
Rating: 4.20

“I love the fact that I order one day and recieve my purchase the next when I order from Denmark.”

Posted 9 years ago

Thank you for your review and for the time you have taken to write it. We are glad that you are happy with our service and that your order reaches you so quickly. Kind regards, Elvi Customer Services

Posted 9 years ago

“I usually wear a size 20 but the skirt I ordered,although sold as a size 20 was too small. The waistband was probably a size 16. I loved the material and the pattern and thought he skirt was good quality and very stylish. Pity about the fit. Unfortunately no larger sizes were available.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments regarding fit will be passed onto the relevant department to investigate further. Kind regards, Elvi Customer Services

Posted 9 years ago

“The garment was shapeless and unflattering when tried on and the material of poor quality. I returned it!”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“The jacket I ordered was delivered very quickly, however, I was very disappointed with the quality of it. First of all the colour "pink" was much paler than it appeared on the internet. Secondly, it was extremely creased when removed from the packaging. Thirdly, I felt the material was very poor and the garment did not hang properly on me and just didn't look right at all. I returned the garment the same day it was received.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“I hadn't realised the PU trousers would be faux leather - not my style at all. The other pair were not good quality, but they were cheap so I shouldn't be surprised.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“Prompt delivery. One of my purchased items requires a cami vest with it ,as the top is far too sheer to wear otherwise. Having to now order a cami vest is an unnecessary nuisance .”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“I have been delighted with the smart black trousers I purchased recently. I now have 5 pairs of them! The fit is perfect. I have noticed recently that Elvi clothes are now designed for the much younger person - with very modern designs. To me this is disappointing, as I loved the more traditional and smarter fashions of a few years ago. I really have to search carefully to find something that suits me - I am 64, and feel lucky if I am successful. The fabrics are of cheaper quality than they used to be and the clothes not so well made. For the younger person who is plus size, this must be an ideal Company.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. We are glad you are happy with the smart black trousers. As you have noticed, we have changed our direction slightly to cater for the younger plus size market. However, we hope that you will find something in future collections more to your taste. Kind regards, Elvi Customer Services

Posted 9 years ago

“Excellent website as you can see the items modelled and also easy to use. Excellent delivery times but above all great products. Was not disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. We are very happy to hear that you are pleased with our designs and service. Kind regards, Elvi Customer Services

Posted 9 years ago

“The kaftan is very pretty . The colours are fresh and bright and will look lovely when I am on holiday. I am delighted with my purchase. Thank you Elvi for the prompt service.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. We are very pleased to hear that you are happy with both your purchase and our service, and hope that you have a wonderful holiday. Kind regards, Elvi Customer Services

Posted 9 years ago

“Ladies! The service was very good with the order arriving within just a couple of days . I thought the sizing was fair and the quality of the garments excellent value for money. I will definitely be back to Elvi for more delicious goodies. Thank you”

Helpful Report

Posted 9 years ago

Thank you for your review and for the time you have taken to write it. We are glad that you are happy with our products and service. Kind regards, Elvi Customer Services

Posted 9 years ago

“Very disappointed with my recent order the quality was poor not to Elvi quality.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. We are disappointed to hear you were unhappy with the quality of your order. Customer feedback is very important to us so if you have a spare five minutes, please could you email our customer services team at enquiries@elvi.co.uk going into further detail as to why the product was unsatisfactory. This is invaluable for us in the creation of future products. Kind regards, Elvi Customer Services

Posted 9 years ago

“I have been extremely disappointed by my shopping experience at Elvi and I would not order from you again. There was no problem with ordering, paying, or delivery, that problems started after that. The sizes of the clothes were quite unlike any other sizes with which I am familiar. I am a fairly standard Next, M&S and Evans size 18/20 and although I ordered bigger sizes than that. The clothes were neither fitting properly or flattering. The quality of the clothes was also disappointing. Having decided to keep nothing, I found out that because I live in a rural area which does not have convenient collection point where my returns would be free, I had to post the parcel back at a cost of £16.00. Before I did that, I tried several times to phone the customer services number provided on your website and got an unavailable message when it was answered. Ihave already told my friends not to be tempted to order from you as I fear that they will be as disappointed as I am. If your customer servie equates with the rest of your service, I am not hopeful of receiving an answer to this review although I would really like to discuss my experience with you. Marion Morris”

Helpful Report

Posted 9 years ago

Dear Marion, Thank you for your feedback. Elvi wishes to sincerely apologise for the upset and inconvenience caused and regret that your shopping experience with us has been disappointing. In regards to our sizing, we receive few complaints of this nature so are disappointed and surprised to hear that you encountered an issue of this nature. We use Collect + to operate our free return service as it is an extensive network of over 5800 stores covering much of the UK and is of a reasonable travelling distance for the majority of our customers; unfortunately there will be a few exceptions to this, particularly in rural areas. Please note that our terms and conditions clearly state that the customer is liable to pay the costs of any returns incurred when using a courier service other than Collect +. For more information please visit http://www.elvi.co.uk/returns-i51 Elvi wishes to apologise about an uncharacteristic lack of a response from our phone advisors. Although we were unaware of it at the time, there seems to have been an issue with our phone line which we are looking into to ensure that it does not happen again. We thank you for bringing this matter to our attention and once again wish to sincerely apologise for your negative experience with us. Kind regards, Elvi Customer Services

Posted 9 years ago

“I was extremely disappointed with the quality of the garments that I had previously ordered and returned they did not reflect the prices that were being charged sadly I do not plan to order anymore products due to my disappointment”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. We are disappointed to hear you were unhappy with the quality of your order. Customer feedback is very important to us so if you have a spare five minutes, please could you email our customer services team at enquiries@elvi.co.uk going into further detail as to why the product was unsatisfactory. This is invaluable for us in the creation of future products. Kind regards, Elvi Customer Services

Posted 9 years ago

“Good sizing, quick delivery. Modelling a bit too quirky of late to help us see what the clothes actually look like. Really need to see more of the clothes a less of the models.”

Helpful Report

Posted 9 years ago

Thank you for your review and for the time you have taken to write it. We are glad that you are happy with our service and sizing. Your comments regarding the modelling will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“Fast service for gorgeous clothes”

Helpful Report

Posted 9 years ago

Thank you for your review and for the time you have taken to write it. We are glad that you are happy with our service. Kind regards, Elvi Customer Services

Posted 9 years ago

“easy ordering on line ordering system. good quality clothing excellent courier system”

Helpful Report

Posted 9 years ago

Thank you for your review and for the time you have taken to write it. We are glad that you are happy with our service. Kind regards, Elvi Customer Services

Posted 9 years ago

“Most online retailers allow you to have parcels left in a safe place, that the customer designates at the time of purchase. This is not the case with Elvi, and therefore I had to go to the Post Office to collect the parcel. This was 3 days later as I could not get there before it shut! I also think that descriptions of clothing should be accurate, the dress I purchased is on it's way back as I feel it was not as described on the site.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments will be passed onto the relevant department. Click and Collect is not currently a service we operate as customers can choose to have their order delivered to an address of their choice, be it a home, work or other address. Kind regards, Elvi Customer Services

Posted 9 years ago

“I wish they had a US branch so I could get my clothes quicker, Most of the sites that had the better clothes in my opinion are in Great Britain. So it would be nice to have a branch here of getting those same type of clothes. Overall i was pleased, but have a conversion chart for US sizes please when picking clothes”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. We are implementing a new, clearer sizing chart which will be going live over the next couple of days. Kind regards, Elvi Customer Services

Posted 9 years ago

“The Black and Orange Velvet Kimono is a beautifully crafted garment that has an almost vintage look. it feels and looks very expensive. It works best when draped over a plain coloured dress or top as that shows the intricate floral pattern off to the full. The fringing draws attention to the wearer as it gently swishes back and forth when you walk. My only criticism is that the fringing is actually looped not single strands and can be very easily caught or buttons, door handles etc. This wouldn't be such a problem but pulling one loop actually pulls on the next leading to one long loop followed by one shorter one on either side. The Kimono undoubtedly makes the wearer feel special but the ease at which the fringing gets caught means that it must be kept for only very special occasions. 5 stars for the look and feel but only 2 for the wearability!”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments are very important to us and will be passed onto the design team to use when designing future garments. Kind regards, Elvi Customer Services

Posted 9 years ago

“Beautiful clothes, and on the whole well made, but I purchased a skirt and the interfacing came out about 10 minutes after I started wearing it so I've had to super glue it in place (sewing would have spoiled the lines)”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments will be passed onto the relevant department. For any future issues of this nature, please contact our customer services team on 0845 524 0260 or alternatively by emailing enquiries@elvi.co.uk. Kind regards, Elvi Customer Services

Posted 9 years ago

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