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Elvi Reviews

4.2 Rating 2,137 Reviews

79 %

of reviewers recommend Elvi

Company Reviews

4.2

Based on 2,137 reviews


Customer Service
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08455240260

Email:

enquiries@elvi.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure about that sizing chart. I faithfully followed the measurement directions and ordered accordingly but the jumpsuit was at least two sizes too big. Good for my ego but rather disappointing, especially since the smaller sizes were sold out by the time I received my order. Took a few emails to get the return form but it very quick to process my return. Unfortunately, as an international customer, the whole process was rather expensive. £20 for shipping is a bit high (translates to an additional $35) plus I had to pay to ship the item back which was another $35. I spent $70 but have nothing to show for it. As much as I like the clothes, I'm a little gun shy about ordering again.”

Posted 5 years ago

“I purchased 3 items, 2 of which I returned immediately as the sizing was poor and the finish even more so. The third item ,which I kept, yet again was finished really poorly.. I bought the items at discounted prices, however, having a discount does not suffice if the items are disappointing. After all, they had been on sale at the full price at some time!”

Posted 5 years ago

“I had to contact your customer service as a pink jacket I had purchased had overly tight sleeves but the rest of the body was correctly sized. Your customer service advisor was sooo disinterested in my issue, she told me no one else had complained and I should just send it back and order another one or a bigger size even though I had said the body of the jacket fit perfectly. You need to get more helpful staff who are willing to help customers.”

Posted 5 years ago

“To be honest, I have never received a garment in a worse condition! The dress was completely screwed up and looked like something that was being sent to the jumble sale - not great for a garment that cost £69. It was however too big and will be returned.”

Posted 5 years ago

“Good morning,I’m still waiting my order. Thank you”

Posted 5 years ago

“Nice coat but sooo noisy - ridiculous crackling sound whenever you move, unfortunately just horrible!”

Posted 6 years ago

“Clothes were returned on the day that they were delivered. 'Oversize ' style meant ungainly, clown like clothes with no style--quite unwearable. I had ordered a smaller size because of the description, but these were laugh out loud bad!”

Posted 6 years ago

“Well first I would like to say if I were just rating the clothes and even the delivery (which was pretty fast), I would give 5 stars. The clothes are very stylish and fit really well and I received my package when they said I would. I gave 2 stars however for your return policy which actually will make it unlikely that I will order in the future. I order so much from Asos that I bought their one-year express shipping subscription. Why? Because their return system is the absolute best for US (international) shoppers since it provides FREE returns. There is an item that I purchased that upon receiving I do not like at all and while preparing to ship it back for a refund, this is going to cost me half the price of the coat! As much as I LOVED your clothing, I won’t be ordering from you often.”

Posted 6 years ago

“Fast delivery, but shirt is awful, arranging return now.”

Posted 6 years ago

“The customer service is entirely lacking. The staff in the enquiries department were rude and unhelpful. I was very disappointed because I really liked this brand.”

Posted 6 years ago

“Sizing was drastically smaller than anticipated. Needed items for an event and no effort was made by customer service to send me new sizes whilst my returned package was in transit. Asos has provided this service to me in the past without hesitation.”

Posted 6 years ago

“Ordered a velour jacket very badly made . Black/ gold jacket was nice but not a true size 16 Overall disappointed”

Posted 6 years ago

“The pants have no lining and are itchy! I have no idea how this is sold in its current form”

Posted 6 years ago

“Hi, The dress is lovely and was delivered in good time. However the sizing is ridiculously small. I wear a size 22 Uk. But knowing that online sizing can be so unpredictable and because this was a shift dress shape and therefore could be worn lose , I purchased a size 26.Uk. For a very special occasion. The preview of my very first Solo exhibition. The dress is way too small. More like a 18 or 20Uk. I had to rush out and buy another dress. Yes a size 22 from Sainsburys. Please review your sizing. It was so disappointing and very frustrating.”

Posted 6 years ago

“I bought a top before Christmas and when it arrived and I tried it on it fitted me as it did the model. It was lovely and I was very pleased. When I saw the great sale you had on I decided to buy items I had admired before Christmas but couldn’t stretch to financially. My parcel arrived quickly and I couldn’t wait to try on my new clothes. I checked and rechecked the size labels on all 4 items as absolutely none of them fit me. One item was huge and the other three were way too small. One of the dresses was modelled by the lady who modelled my “Christmas” top. The dress was meant to be very loose fitting and looked like a body con dress on me. I am giving 2 stars because of the great design, manufacture and quality of the ELVI clothes but I am very disappointed and annoyed at the absolute disparity in the same sized clothes from the one clothing house. I had no confidence in trying to exchange the clothes for different sizes as I wouldn’t have a clue what other sizes to even opt for. Finally, it cost £10 to have the clothes shipped to me and has cost the equivalent in euros to send them back. I sent them back the day after receipt. As you can see I’m really annoyed and disappointed. I was so excited at the prospect of getting some beautiful new pieces and couldn’t keep even one of them. Please do something about these sizing issues. Kind regards. Ann Marie”

Posted 6 years ago

“I ordered a grey "boyfriend" coat in the sale. Nothing wrong with the ordering or delivery process, they were fine. But I was shocked by the poor and shoddy quality of the jacket. Horrible fabric, hang like a sack, and was totally unlined. I don't know what has happened to Elvi as years ago when I bought lots of items, the quality was excellent, but this was a disgrace.”

Posted 6 years ago

“I ordered a coat jacket and jeans the coat was awful really cheaply made and arrived all creased was very disappointed the jacket too small a bad fit. the jeans are comfy but not too sure how I feel about the look so think I will be returning the whole order”

Posted 6 years ago

“Coat was so creased I had to return it.”

Posted 6 years ago

“I waited so long for delivery. When the item did arrive it was lovely.”

Posted 6 years ago

“Well, I haven't received my order yet because I did not realize it was sent via courier and mistakenly sent it to my house. it was with DHL, so I did attempt to pre-pay the duties/taxes and have them "redeliver" to my office address-- which is a nice thing about DHL. Except I couldn't because the shipper (Elvi!) disabled that option. So now my only option is to wait til January NINTH to have it delivered. That's the first day I'll actually be at home to receive a parcel. No DHL locations were open Saturday, except for one at the airport. Overall, just kind of a poor experience in that regard.”

Posted 6 years ago

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Elvi is rated 4.2 based on 2,137 reviews