Name: Elvi
Rating: 4.20

“I was supposed to get 20% discount on order .Your code News 20 was declined .It did not specify what case it was to be entered.As in Ireland we already pay large postage and high exchange rate not encouraging to shop”

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Posted 7 years ago

“The website was easy to use. The delivery was good. I ordered two pairs of trousers. Both in a 16. One pair white the other black. The white trousers were Ivory/Cream definitely not White. The black pair came in a size 24! I have had to send both pairs back.”

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Posted 7 years ago

“Have found over time your clothes are coming up smaller than size stated. For instance their sizes are always a size smaller e.g. size 24 is more like 22, therefore very disappointed as the quality of the product is good. I have compared them to clothes brought in the pass and they do not measure the same.”

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Posted 7 years ago

Thank you for your review and the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, ELVI Customer Services

Posted 7 years ago

“I used to shop at Elvi when you had 2 stores in Kingston fabulous clothes then - now the trousers were very heavy with an elasticated back and no zip the worst part though was the cheap feel of the material. Moving on to two of the tops - such a cheap nylon feel to them, and cheap they were not. I didn't even bother to get the jumper out of the bag I couldn't stand anymore disappointment. What has happened to the quality clothes you once sold?”

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Posted 7 years ago

“I'm a size 20 max but even your size 22 was very clingy. However I liked the style”

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Posted 7 years ago

“This was the first time I'd ordered from Elvi, I wasn't impressed with the quality or finish of most of the items ordered, one of the jumpers even had a hole in the front. For the money I had much higher expectations.”

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Posted 7 years ago

Thank you for your feedback and for the time you have taken to write it. We are very disappointed to hear that you have encountered this issue and will thoroughily investigate how this has happened. Kind regards, ELVI Customer Services

Posted 7 years ago

“The grey culottes were crumpled as they came out of the packet as though they had been screwed up and twisted. I felt that if they were like that after a journey in the post they would not wear well so I have returned them today.The black culottes were a better quality material but were sadly very baggy and deep in the crotch. So I've asked for a size smaller in the hope that the crotch will be less voluminous.Fingers crossed as I really like them. Thankyou Pauline Luck”

Helpful Report

Posted 7 years ago

Dear Pauline, Thank you for your review and for the time you have taken to write it. Your feedback will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 7 years ago

“I would love to review the products I bought but given that they haven't arrived I am at a loss to ro so. I emailed Elvi but as yet haven't received a reply. This leaves me even further at a loss. Yours, Roisin Mernagh”

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Posted 7 years ago

“Delivery for an internet purchase is extremely slow. The website stated next day delivery, it actually took 4 days!!! very slow, would not use again”

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Posted 7 years ago

Thank you for your feedback. Please note that our terms and conditions clearly state that standard delivery can take between 3-5 working days. For next day delivery, the option 'Express Delivery' must be chosen at checkout. Kind regards, ELVI Customer Services

Posted 7 years ago

“This raincoat was listed as a size 22 on the site so I expected it to fit. However when the mac arrived the label inside said size 20-22 and came up very tight across the bust. Very disappointed with my first order especially as I had been looking forward to ordering from a company that specialises in clothing for curvy women.”

Helpful Report

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 7 years ago

“I'm sorry I had to send the goods back. The material was poor and creased. You used to sell high quality clothes, but seem to have sacrificed quality recently. I still have many well made Elvi clothes I bought years ago. The delivery was quick and I hope the refund will be.”

Helpful Report

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 7 years ago

“I was an Elvi customer for many years when you were located in stores and I thought that the quality of your online store would be the same. I was disappointed with most of the items of my first online purchase. Many of the items did not fit well or I could not even get them on fully. In particular, the arms of one dress I bought were so narrow that I could not get the shoulders of the dress up to my shoulders. The quality of another dress was not what I expected as it was very thin. Overall, I was very disappointed that I had to return 5 out of 7 of the items I had ordered. I am not sure that I would want to risk ordering items again without being able to have mor information about the item being ordered as it appears that ordering by size is not a guarantee as it was previously.”

Helpful Report

Posted 7 years ago

Thank you for your feedback and the time it has taken to write it. Your comments regarding the item you have ordered will be passed onto the relevant department. Kind regards, ELVI Customer Services

Posted 7 years ago

“Sizing very different to previous Elvi......from there size 18 was comfortable, now size 18 very much too small. And I have NOT put on weight. Explain please? Had to return most products regretfully.”

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Posted 7 years ago

Thank you for your review and for the time you have taken to write it! Your feedback will be passed onto the relevant department regarding the items you have ordered. Kind regards, Elvi Customer Services

Posted 7 years ago

“I really feel that Elvi has lost its way. I have bought a large number of items from Elvi over the last 10-15 years, mostly statement pieces for work, and loved the quality and clever design, as well as the fit (although I never found the cut of the trousers to be any good). Having just moved jobs I thought I would look for some new summer pieces to refresh my wardrobe. I really struggled to find anything I liked at all and nothing that I could wear to work. In the end I ordered only 3 items, and have returned all. A lovely maroon overshirt turned out to be split up to bra level - bizarrely. Why would anyone of a larger size want their fat bits spilling out at the edges, and why would you want to put anything else on underneath a summer shirt that is already two layers thick? Even worse, the designer has obviously just widened the cut of the shirt for larger sizes and left the sleeves a size 16, so it is wide but has very tight upper sleeves and armholes, but which are baggy and too long lower down. I also ordered a cream camisole which was at least 6 to 8 inches too short and more of a crop top - awful. Finally from the outlet a green top to wear under a jacket - but of such poor quality and shoddy workmanship that even if the cut had been good enough I would not have paid the reduced price. What has happened to Elvi quality and good design. By going for a younger market (I am in my early 50's) you have probably lost me forever - I feel very sad about this as I was very committed to the Elvi brand. Belinda”

Helpful Report

Posted 8 years ago

Thank you for your review and for the time you have taken to write it.Your feedback will be passed onto the relevant department regarding the items you have ordered.We are disappointed to hear that you are unlikely to be shopping with us again but understand that regretfully, changing our direction will not appeal to all. Kind regards, Elvi Customer Services

Posted 8 years ago

“I loved the style and colour, but when I put it on the sleeves where tight. Really disappointed, as I loved the coat. Sending it back. Sorry.”

Helpful Report

Posted 8 years ago

Thank you for your review and for the time you have taken to write it! Your feedback will be passed onto the relevant department regarding the items you have ordered. Kind regards, Elvi Customer Services

Posted 8 years ago

“I would not buy from Elvi again. The trousers sent to me were not of the standard they used to be and the sizing was way way out. I object to having to pay return postage when the fault was yours not mine.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and for the time you have taken to write it. We are disappointed to hear that you feel this way and will pass your feedback onto the relevant department. Please note that we use a nationwide service called Collect + to enable customers to return items for free. Kind regards, Elvi Customer Services

Posted 8 years ago

“I am struggling to understand Elvi's sizes. At one point I had 3 vests all the same size and all different measurements. I even sent them a photo. I just ordered a very beautiful shirt - that would have fit me ok - but the armholes and upper arms are so small I could not even get it all the way on my arms.”

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Posted 8 years ago

Thank you for your review and for the time you have taken to write it! Your feedback will be passed onto the relevant department regarding the items you have ordered. Kind regards, Elvi Customer Services

Posted 8 years ago

“Returned. These trousers look lovely & soft on the photos but when I received them they are hard crinkle material & very scratchy on the inside where the gold was. Very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your feedback and for the time you have taken to write it. We have taken your suggestion onboard and are modifying the gold jacquard trousers to include a soft lining. Kind regards, Elvi Customer Services

Posted 8 years ago

“I used to buy a LOT of clothes from Elvi shops and then on line. After a garment which disintegrated after a few wears, I had not bought anything for some time. I purchased a red jacket and a pink jacket last week. The delivery was efficient. Unfortunately both items have been returned to my local (Stewarton, Ayrshire) pick up point the afternoon of delivery. When I put on the pink jacket, the hem along the bottom was wavy in places. Because it did not sit properly, it did not look nice. The red jacket (same size as the pink one) had very, very narrow openings at the sleeves. I could (just) get my arms in to the sleeves- but it was not comfortable and I needed help to remove it. I am disappointed and frustrated. I used to be able to rely on Elvi for whatever the occasion. Unfortunately not any longer.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and for the time you have taken to write it. We are disappointed to hear that you were unhappy with your purchase from us. Your comments will be passed onto the relevant department to investigate further. Elvi wishes to sincerely apologise for the inconvenience caused. Kind regards, Elvi Customer Services

Posted 8 years ago

“The garment was shapeless and unflattering when tried on and the material of poor quality. I returned it!”

Helpful Report

Posted 8 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 8 years ago


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