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Elvi Reviews

4.2 Rating 2,137 Reviews

79 %

of reviewers recommend Elvi

Company Reviews

4.2

Based on 2,137 reviews


Customer Service
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08455240260

Email:

enquiries@elvi.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 items but when parcel arrived there were only 2 items with no instruction to say the third was being delivered separately. I telephoned your customer services on Saturday and left all relevant information but I have not had any response from you yet.”

Posted 7 years ago

“The coat I ordered was of a poor quality in that the button had threads hanging from it, the material was clicked in numerous places.”

Posted 7 years ago

“Nice top, but, skirt not suitable. It was a poor fit compared with another skirt I have had for a long time. I returned the skirt via a local pick up point within the hour but have had no feed back or refund as yet !!!”

Posted 7 years ago

“The website has lovely pictures of nicely-designed,interesting clothes. But when they arrived the jacket was a made of a strange fabric like fake snakeskin, in a biker style which wasn't how it looked on the site, and the blouse was made of a thin jersey for sleeves (too narrow and back, and the cheapest-possible satiny-rayon fabric for the front. The buttons were ball buttons on a shank, while the buttonholes were much too large for them so that just putting your hands on your hips made 2 out of 3 buttons pop out of the holes. Overall it looked cheap and nasty. A very sad wasted opportunity to produce genuinely interesting clothes in larger sizes - jacket and blouse both looked like they might last one wearing in a club where it would be too dark to see the shoddy workmanship and cheap materials. Very disappointing.”

Posted 7 years ago

“The customer service was very helpful. My parcel arrived in time.”

Posted 7 years ago

“The first item was meant to be a white blouse but was cream. The second item was supposed to be a cream blouse but was grey. The third item was a jacket which was a mass of creases. Have returned all three items as not at all happy.”

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Your feedback will be passed onto the relevant department as we are always trying to improve. Kind regards, Elvi Customer Services

Posted 7 years ago

“Beautifully designed, but disappointingly disproportioned…. Sadly, we’ll be returning 2 out the 3 beautiful garments we ordered. A ‘substantial’ woman tends to be voluptuous all over. Sleeves designed for a size 16 woman won’t go with a size 26 garment. Simply too narrow in the top arm. Come on Elvi, get it right. This same problem exists with several items in the Hayley Hasselhoff range we’ve bought this year. Great designs, great construction, great service. A little more effort on proportionate sizing will be just the ticket. Happy 2017. We look forward to your offering.”

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. We were disappointed to hear that you have encountered this issue and will pass your feedback onto the relevant department. Kind regards, ELVI Customer Services

Posted 7 years ago

“Beautifully designed, but disappointingly disproportioned…. Sadly, we’ll be returning this beautiful garment. A ‘substantial’ woman tends to be voluptuous all over. Sleeves designed for a size 16 woman won’t go with a size 26 garment. Simply too narrow in the top arm. Come on Elvi, get it right. This same problem exist with 3 of the coats in the Hayley Hasselhoff range we’ve bought this year. Great designs, great construction, great service. A little more effort on proportionate sizing will be just the ticket. Happy 2017. We look forward to your offering.”

Posted 7 years ago

“One of the tips that I'd ordered was delivered in the wrong size. The sizing of all of the garments were small compared to other shops so I've ended up returning the majority.”

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Your feedback will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 7 years ago

“Should do larger size than 26 Arms always too small , styles are fab and ordering and service great but fit is disappointing. If styles came in a 28 and 30 it would be 10 out of 10 for perfection.”

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Your feedback will be passed onto the relevant department as we are always trying to improve. Kind regards, Elvi Customer Services

Posted 7 years ago

“Poor quality”

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. We will take this into consideration and your feedback will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 7 years ago

“Quality of material wry poor, arrived very very creased, sleeves far to long. I used to buy most of my clothes from elvi in cheltenham, when you had a shop here. I have a few coats I bought years ago and they are still in perfect condition, because the quality was there, so I was dissapointed when the coat arrived.”

Posted 7 years ago

“I was excited to find ELVI as I believed it was a site made for my style specifically. I fell in love with the site looking over and over at items and finally decided to take the plunge to buy something; ordering internationally the site requires you to pay a ridiculous amount for shipping alone. I will admit, my package came quite quickly but after realizing I paid $20 for shipping it didn't surprise me much. The items I received, other than one all black item, were completely different in person than in images on the website. I reached out to customer service about this issue. It took FOUR days for them to get back to me. This was very frustrating as they only give international orders TWO weeks to return something. When I did receive a response I was shooed away and my questions were not answered. When I responded back telling them so, they finally answered my concern about their products not looking the same in person. They tried to state it was due to my computer screen's "quality and resolution". Now I studied film and television production and know how different monitor resolutions can be. The differences in these items were not due to any resolution issue, as much as they wanted to use that as an acceptable excuse. These issues were due to personal edits made to photos, in return implying a color, make, etc. much different than its realistic appearance. Of course, I wanted to send the items back. ADDITIONALLY, with everything else that went wrong, they insisted I paid even more to return the items back to them! I've shopped on many international sites which have included BOTH free shipping and returns when customers spend over a certain amount. I suggest ELVI invests in this type of customer service. With my experience at ELVI I felt deceived and poorly treated. I hate to say it, but I very much doubt I will ever order from them again. My time with ELVI was unsatisfactory.”

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Your comments will be passed onto the relevant departments. Kind regards, ELVI Customer Services

Posted 7 years ago

“The experience of shopping wasn't bad at all, however the jacket that I bought was black and when it arrived it did not look like the picture, I realise that this is because not all of it showed in the photo, for instance had I realised it had a belt I wouldn't have bought it, but I didn't see it on the photo. Black is a very difficult colour to distinguish on a photo, perhaps a sketch would make it clearer what the cut is.”

Posted 7 years ago

“I placed my first order over Black Friday. I was unable to use my 'first shop' coupon in addition to Black Friday prices. Then, the prices went down further on Cyber Monday. When I received my items, all of the sizing was ridiculously out. Some items were far too small, and others were absolutely massive. When I went to return, I had to use Collect+ rather than having the option of Collect+ OR Royal Mail. Due to the inconsistency in the sizing, I wouldn't order single pieces again. But having to travel to Collect+ means that I wouldn't want to order more than one size knowing I'd have to use the poor returns system. So that's me done with Elvi!”

Posted 7 years ago

“I was very disappointed on receipt of the coat that it was only half lined and also how small it was. It was my size (24) but I could not get my arms into the sleeves. Being plus sized, it is sole destroying that these clothes come up smaller than expected. If anything Elvi would do really well if their clothes were bigger like Wallis. Everyone knows that Wallis sizes are generous. I think you would probably sell more.”

Posted 7 years ago

“The coat had no lining . The trousers were huge, not to size, the shirt too tight , Elvira used to be classy, not any more. going on the wrong road, same as M and S”

Posted 7 years ago

“The garment was Avery strange shape ,very short and didn't fit me anywhere.”

Posted 7 years ago

“The jacket was really good value BUT was sent in very small bag and was so creased up that I could not wear it, I hung it for a few days but still so creased so will have to return”

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. We are very sorry to hear that you have encountered this issue and will pass your comments onto the relevant department. Kind regards, Elvi Customer Services

Posted 7 years ago

“I thought I had bought a beautiful coat, went through the entire process , paid for the garment only to be told later that it was out of stock, how can you stil advertise something that you no longer have !”

Posted 7 years ago

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Elvi is rated 4.2 based on 2,137 reviews