Emma Bridgewater Reviews

Name: Emma Bridgewater
Address: Emma Bridgewater, Lichfield Street, Stoke on Trent
Rating: 2.29

2.3 Rating 51 Reviews

29 %

of reviewers recommend Emma Bridgewater

2.3

Based on 51 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Emma Bridgewater:

Emma Bridgewater manufactures inconic British tableware in a time-honoured tradition. We make our wares in a warm cream coloured earthenware which is a quintessential Staffordshire product; we are drawing on a long and well-evolved expertise and a tradition which stretches back 200 years.

Visit Website

Phone:

0844 243 9266

Email:

mailorder@emmabridgewater.co.uk

Location:

Emma Bridgewater, Lichfield Street
Stoke on Trent
ST1 3EJ

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Emma Bridgewater 1 star review on 30th May 2024

Mr Harper

Emma Bridgewater 1 star review on 29th May 2024

Mr Harper

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bridgewater do have some great designs, but sadly, the quality of the products is quite poor. We have bought a number of products over the years, including, plates, mugs, cutlery and none of it has lasted very well. At these prices, this merchandise should be lifelong purchases, to be willed to descendants! Not one item that we have purchased has endured.”

Helpful Report

Posted 2 years ago

“This is about the price increase in the last week and there was also a price increase not that long ago. The cost of these items is way over the top,won be buying.”

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Posted 2 years ago

“Recently worked at your Mier Park Warehouse, got to be the most unprofessional, disappointing BORING place to work Zombies have more going on, for such a big brand name the staff turnover is off the scale, retention is HORRENDOUS”

Helpful Report

Posted 3 years ago

“I contacted customer services to look for replacement lids for butter dishes. I now have 2 perfectly good dishes but the lids are the pieces that are likely to break. I was told that you do not do replacement lids as each piece is made individually and they may not fit. Sorry I do not believe this reason -I feel it is more with not wanting to supply replacement parts to your customers as it is more lucrative to force them to buy the entire dish again. When the world is teetering on the verge of an environmental disaster - your company should be making efforts to reduce your carbon footprint instead of manufacturing unnecessary pieces which your customers do not want or need. Also in these financially hard times, you might consider this a gesture of good will to your customers to show that you listen and care about them. I can guarantee you that if I am in this situation there are many many others with similar problem.”

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Posted 3 years ago

“Well I think that the pricing of the cushions is ridiculous,way far too expensive. I just won’t be buying them as they are not worth it.”

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Posted 3 years ago

“It’s really about what went right?! They publicise everywhere about their sale. Hound you with emails and then once you’ve placed an order, there’s nothing. 3 weeks ago I placed an order. I’m still waiting. They are dreadful. 2 of the items are apparently now out of stock!! Let’s see if I actually get the rest of my order?!?!”

Helpful Report

Posted 3 years ago

“I’ve had a plate a bowl and an egg cup holder chip break or crack in the 12 months I’ve had the set. Considering I use it for best, I think the quality is very poor. I’ve just used one of the bowls with heart design only to discover there’s now a chipped edge and a crack in it.. god knows from where as I rarely remove them from the cupboard. The egg cup which was meant to made from a durable plastic type material smashed when my 2 year old son dropped it on first use and I had a plate break in half when my husband knocked it. Absolutely shocking quality. Would never buy from them again.”

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Posted 3 years ago

“Stunning handmade, beautifully crafted pottery. I have been collecting for years I love EB. If by chance you do have a problem the customer service is outstanding. Blessed to have such beauty in my life .. thank you x”

Emma Bridgewater 5 star review on 5th February 2022

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Posted 3 years ago

“I recently ordered a Mr & Mrs mug set for a gift. Easy to use website for ordering prompt delivery. When they arrived they were Mr & Mr. Called customer care a replacement was sent out same day for next day delivery. Excellent customer service 5*****”

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Posted 3 years ago

“Bought a kettle (not cheap) which had a fault that didn't turn it off when it was boiled. Customer services insisted that I send it back, then wait for a replacement. It's been over two weeks that I've been without a kettle, and they've still got my money. Not sure what is happening but I'm really unimpressed with how they've handled this.”

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Posted 4 years ago

“My son bought me a MUMMY mug. Very nice to look at initially but very difficult to maintain cleanliness on the inside due to indentations.”

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Posted 4 years ago

“I buy a lot from her, I just love the designs on all of her products , absolutely amazing.”

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Posted 4 years ago

“I bought several products from Emma Bridgewater and have always been pleased, products have been satisfactory and delivery quite good. The last order I made was bigger than previous orders which was a mixture of large saucers, mugs, large serving plates and tea towels. It was delivered a week ago and when I opened it, two tea towels were not enclosed. I emailed customer service and got a reply with a case number. I have been waiting but I still haven’t heard anything.”

Helpful Report

Posted 4 years ago

“Wanted to buy x2 pretty pint mugs and was shocked to find that they charge a £1 per letter to personalise AND £2.75 not to put anything on them at all so it's impossible to buy them for the price advertised. Furthermore the 15% discount they advertise can only be used against the charge for personalising or not personalising rather than the cost of the mug. I think this borders on fraudulent. https://www.emmabridgewater.co.uk/products/personalised-polka-dot-1-pint-mug”

Helpful Report

Posted 5 years ago

“Lovely plate but not suitable as a gift, sadly doesn’t come with a box even when inquired as a wedding present I’m having to spend more on a gift box otherwise it looks like I could of bought it second hand, not clear and huge shame as huge amount of brown wrapping left marks on the plate so will need a clean post giving. Sadly unless stated they don’t come in boxes even mugs.”

Helpful Report

Posted 5 years ago

“Really poor after sales service, order took 2 weeks to arrive when it did no teapot dispatched even though order and email said it was, ages to get through to be told item now out of stock, Emma Bridgewater get a grip of your company, poundland offer better aftesales support”

Helpful Report

Posted 5 years ago

“Very poor customer service. Products arrived smashed to pieces, rattling in the box. A mug was wrapped better than a large Tureen which looked like a mosaic in the box. Terrible customer service telling me photos had not arrived, when they clearly had, and no offer of a replacement. Took 5 days to speak to someone who actually apologised but by then the item had sold out so no replacement, only a second at the same price !”

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Posted 5 years ago

“Beautiful handmade products, every piece is unique. Amazing customer service.”

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Posted 5 years ago

“Massively let down by the delivery process. Really disappointed and even contacting customer service just became an exercise in futility as I just kept being told ‘it’s not us, it’s DPD’. I won’t be buying Emma Bridgewater products through the website (if I ever buy anything Emma Bridgewater again)”

Helpful Report

Posted 6 years ago

“Fantastic website, so user friendly. Very easy to navigate and so quick to place an order. I was informed promptly by email that my order would be 5-7 working days. I placed it on Friday and it was here before 10am on Tuesday! Cannot fault them, perfect!”

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Posted 6 years ago

Emma Bridgewater is rated 2.3 based on 51 reviews