“Over the year I’ve had their services there have been a number of issues that have gone unresolved. Their customer service department is at times unreachable and at others just unreliable. For example, after standing in line over the phone - once it was my turn, I was simply cut off. Lo and behold, I needed to call back and now the line was longer than when I first had to call them. An example of unreliability is how they over the phone promised to provide both gas and electricity, but never did it, only setting up electricity. After another couple of calls to their customer services they did finally set up gas as well, but only through a separate account. Combining the two accounts into one - despite it being for the same address and person turned out not to be doable by their customer services. Neither was it possible through the website - this despite there being information provided by both that it is doable and will be done (website process simply returned an error).
There is only so much patience due to a company who requires you to stand in phone lines and does not fulfill its promises. Avoid them.”
“I was with energia and couldn't be bothered reading a meter, ask them to explain they said it was the esb fault, and then give me a bill at the end estimate, outrageous and ask them to explain, still couldn't give me a straight answer, but definitely withdraw my money from my account no problem did ask was ok or did care .”
“Beware when your 1 year contract expires, Energia will put up your Electricity Tariff considerably, they won't notify you directly about this . Instead they will increase your monthly payments, in my case from €82 to €226 per month.
This information is "hidden" away in your online dashboard under the title Letters, only upon speaking directly to their customer service did I realise what had happened.”
“Have been customer of Energia for 2+ years. Never missed a payment.
However, as noted in other customer complaints my bills have steadily increased from €84 to present staggering €233 monthly.
Have repeatedly complained as only occupy house 2-3 days a week and use minimal lights appliances etc.
Referred to ESB and advised it would cost €250+ to verify accuracy of meter. Very little satisfaction in dealing with Energia Customer service or explanation
Similarly left with bill outstanding of €544.
Have decided as left with no choice to move to other electricity provider.
Very dissatisfied customer.”
“Switched to Energia a couple of years ago - paid monthly tariff of €78 .. then it went up to €101 and then up to €159 per month. I've never missed a payment. Then earlier this year, out of blue they tell me my electricity bill is €1,200. They apologised that they didn't do a proper meter reading in sometime and have a 'catch up bill'. Now I'm left with a debt of €1,200!”
“I have been a customer for over a year, everything has always been fine. I have always submitted my reading and for the first time, there was an actual reading submitted which was 5x more expensive than my actual usage. I have pictures of all of my readings to prove my usage. I tried to resolve this with their customer service for about a month, spent a lot of time and money between emails and phone calls and the response in the end was that this is correct and there's nothing they can do about it. They are claiming my meter was changed by EBS but I have confirmed with my landlord and it is still the same. Not only they have charged me 5x more than my usage (which I have prove of), their customer service has not been useful at all. I am closing my account and if you are considering changing providers, do not come to Energia, it's not worth it.”
“I had a level pay monthly direct debit that covered my bills and all of a sudden Im hit with an extra bill of nearly €500 .. It was agreed my direct debit fee would cover and if not it would be changed and I would be given notice . Spent an hour today on the phone to get nowhere..Ive had to switch provider and I have a better discount now with board gais”
“Dishonest customer service - was told by phone that I had no outstanding balance and my 12 set monthly payments had covered my consumption. Pleasantly surprised I renewed my contract for another 12 months with similar unit prices only to be told 1 month into the contract that my gas & electricity monthly bill payment has gone up by €70 because I did in fact have an outstanding balance of €450. Even an additional €70 per month over 12 months doesn't make sense to me as this adds up to €840.”
“Customer Care passed me through to Energy supply section and was told there was no engineers in my area in the last 5 months to fit the Free Netamo Smart Thermostat i received for switching suppliers.”
“I have moved house. It took 10 days for the information about the electricity supply to come from Energia - Flogas took 2 days for the gas supply information.
The most memorable thing in the Energia communication was the warning about a reconnection fee.
I made a couple of attempts to contact them by phone - just to let them know I had made alternative arrangements: first time it was 8.50 in the morning and they were not open. The second time I waited for a few minutes but eventually hung up.
I will not be rushing to do business with them.”