EnergyBot Reviews

Name: EnergyBot
Address: 1601 Bryan St, Suite 900, Dallas, 1601 Bryan St, Suite 900, Dallas, Texas
Rating: 4.80

4.8 Rating 2,479 Reviews

96 %

of reviewers recommend EnergyBot

Company Reviews

Metrics

Info

4.8

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The navigation of the web site to pick an energy provider was straight forward. THe problems started after that...EnrgyBot website said all further correspondance would come from the energy provider (Energybot is just a broker - my term) and within 10 minutes. Two days later and I never received and have not received anything from the provider (not in SPAM either), the provider is New Wave Energy. They said I would receive a contract from EnergyBot - no such thing indicates that anywhere. So I am left to make sure the switch to a new provider happens within x billing cycles, and then track my termination - to hopefully see if I can find an energy broker/provider that actually knows what is going on, provides accurate information, and has a reasonable price. To top it off this survey has questions that are irrelevant to the issue - like was my delivery on time, who made the delivery, and was it damaged. This is obviously a company that needs to get more scrutiny in the operations from the senior management team. As any executive stakeholder would not want their company to run like this - even as a start up. Revised update: EnergyBot worked with New Wave to address the situation and followed up numerous times to ensure all "issues" were corrected. I was impressed by the overall follow up by Energy Bot to ensure the processing problems were corrected. Great customer service on the follow up, hence my update of this review - to ensure fairness.”

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Posted 1 year ago

“Overall, signing up went well, was friendly. I was wondering about making sure my deposit was waved so I called vs. clicked. After about a 10 minute hold, the rep answered my question but said it would probably be easier to enroll online. So I did.... Maybe if you prefer the self-service channel, make a note or additional click somewhere that you'll run a credit check. All worked out though. Service should be transferred today 8/26/24.”

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Posted 1 year ago

“It made the process of selecting an energy provider very easy! I will definately use Energy Bot again. However, it would be great to see a greater selection of providers in the future.”

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Posted 1 year ago

“Have not seen results since I just signed up 2 days ago. Price is good for 15 monthsl”

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Posted 1 year ago

“I am pleased with my results. Energy Bot was easy to use and requirements for data had precise instructions and was eeay to acquire.”

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Posted 1 year ago

“Easy way to find a new provider”

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Posted 1 year ago

“I was struggling to research and find the best priced power deal for my area when I ran across Energy Bot. I am so grateful that it was so easy!”

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Posted 1 year ago

“Easy to navigate the site and find what I needed.”

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Posted 1 year ago

“Was useful.”

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Posted 1 year ago

“Was fairly easy to find what I wanted - breakdown of prices per kw were a little hard to find. Was easy to switch my electricity plan.”

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Posted 1 year ago

“So far so good.”

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Posted 1 year ago

“showed me where I can save .07+ cents per KWH”

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Posted 1 year ago

“Nice and easy to pick a replacement. I am assuming their information is correct.”

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Posted 1 year ago

“Fast, simple, easy”

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Posted 1 year ago

“This service was easy to use and they found a great rate. We did have a small issue with getting held up a couple of days on paperwork needed but we resolved it smoothly to my satisfaction. I would definitely recommend.”

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Posted 1 year ago

“............”

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Posted 1 year ago

“Electric bill very high. Trying to save a few dollars.”

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Posted 1 year ago

“Website very nice. Talking to a live individual, took some time.”

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Posted 1 year ago

“easy to use and helpful”

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Posted 1 year ago

“It was quick and easy. They were prompt to answer all questions. So far so good.”

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Posted 1 year ago

EnergyBot is rated 4.8 based on 2,479 reviews