“We booked a vehicle through Enterprise rent a car, with pickup from Heathrow on 20 Sep 2017, through until morning of 12 Oct 17. We had booked a medium sedan. First our quoted price was exactly what we were asked to pay, other than cost of a full tank of fuel which I elected to pay for rather than worry about how much fuel was in vehicle on return. We had booked the vehicle in automatic and with GPS. After a few minutes completing the admin arrangements, the customer service rep advised there were few auto's available and said would be fine we could have a FREE upgrade. We walked to the car she selected and were loading our bags when she found that someone had hit a gutter and taken a piece of rubber out of the tyre, and then said well you can't take that one. That's OK she said I will have to give you ANOTHER free upgrade. We then proceeded to a near new Nissan Qashqai SUV and drive off pretty happy. Our return of the vehicle went very smoothly, and we caught the shuttle bus to the International Terminal. We have all seen horror stories about car rentals gone wrong, on this ocassional we could not have been happier.”
“Well if it wasn’t for having such a great lady helping us, all through are rental’s.. First got a car that smelled like smoke, then got a car that smelled like dope!!! Talked to Marilyn & she said come get a new car…. So she put us in a new Mazda & we really liked it & it smelled brand new….😁Marilyn listened to me complain, she never was nothing but proffesional the whole time! She is a really sweet girl, that knows her business!!! Great Girl that needs a raise…But I really do think Enterprise should put some smell good stuff in there vehicles…. The smells were awful!!”
“Naya the manager at the flushing location provided me with excellent customer service. I recommend you ask for her assistance if you're renting a car.”
“Hello this Leah, and this for the Enterprise in Pomona CA, on Indian Hill, and San Bernardino, I just want to say thank you to Amanda, Dylon, and Ivan all for your work of renting the car to me through the period of time my own car was in the shop. Thank all so much, and God Bless you. 💖💝🙏”
“I have rented from Enterprise for about 15 years now. They are quite good. I did have several issues though on a recent reservation. i) I could not make the reservation on-line, there was an error ii) After I called my local Enterprise office and made a reservation, there was no confirmation e-mail sent. iii) When I tried to call today, there was an extended wait time, and the voice recording looped at least 3 times before I finally hung up.”
“The customer service, shuttle, car and low cost met expectations. Someone else ahead of me had wisely requested beforehand a vehicle with winter tires. This had not occurred to me so I received M and S tires which were standard issue. This was a terrible mistake as these tires had no traction on winter roads even though there was sufficient tread.”
“renting the truck and delivering it back wasn't a problem. it was fine, but make sure if you need road side service DO NOT USE ENTERPISE'S ROAD SIDE SERVICE. anyone the insurance that you would pay for through enterprise does not cover any roadside service. so if you need use roadside service use your personal roadside service that was they don't charge you an insane amount. i rented a truck and on the way back to drop it back off i had a flat tire. and when all said and done they charged me $1068 for a tire change doubled the amount of what renting the truck cost.”
“Chelsea @ the hixson pike location was very helpful. My back passenger tire was having service issues!! I drove the car 1hr 30min away or more to middle Tennessee location she was very helpful every step until I got into a new vehicle thanks so much!!”
“I am deeply disappointed with my recent car rental experience at this Enterprise location. The way they added on the CDW optional protection was unprofessional and left me dissatisfied.
I agreed to the protection for the time I paid out of pocket (6 days) until my insurance kicked in to take over the remainder of the agreement (43 days).
Although I agreed, and it's on the contract to pay for this optional protection package for six days, this Enterprise location is attempting to charge me for the full 43 days. I emailed the branch manager and called multiple times with no response.
Upon contacting the location, I was informed that they could not address the issue and advised me to call customer service. It was only then that I was told I needed to come in once my insurance took over the agreement to have the optional protection removed, despite signing an agreement for 6 days.
Why they do not tell you this upfront, notify you, or allow you to opt out once your insurance takes over is a shady sales tactic that takes advantage of customers and is wrong.
After taking great care of the car throughout my rental period, this is extremely disappointing, and I hope Enterprise honors its agreement.”
“I called the local office on Friday morning to ask about my final receipt and was told the car was checked in and they would call me later with a final bill. That was at 8 am, well at 4pm I called customer service and was informed they never closed out the transaction and they would email me a receipt. Well I never received a receipt so I called the Romeo office again and was told it was closed but never refunded my 300 dollars. Did not even apologize for the mess up. So now I have to wait even longer for my money. I will not be going back to the Romeo location”
“We rented a vehicle out of the Brainerd , MN airport. The pick up time was on my paperwork but when I arrived the Alamo kiosk was dark and no one was in attendance. I called the local office and was told someone would be right there. I waited a good 50 minutes. We spent time filling out paperwork and then it came time to pay. My debit card was refused and I was told they would only accept a credit card. I had none. I had to drive 40 miles back home to get a credit card and then drive back to the airport. On my way back an agent called to tell me they had the-evaluated the situation and I would be allowed to use a debit card. At this point I had already driven back home. And wasted 1 1/2 hours drive time. I did finally get our vehicle but it had only 1/2 tank of gas??? We had to stop and gas up enroute to our destination. The only redeeming news was when we shared our exasperation with a fellow from Enterprise at the MSP airport, he credited us with $40 upon the return of our car. Very nice guy!! But that should have been done at the Brainerd office.”
“My insurance company arranged for us to have a car hired from this company whilst our car was being repaired. Before picking the car up we had to phone them and they kept us on the phone for over 2 hours going through all the aspects of the accident that we had already gone through with the insurance company, Finally they 'allowed' us to have the car. On the day we picked the car up they encouraged us to take out insurance on the hire car at £7 per day - which we agreed to do. They took £1 which was supposed to be refundable to verify our card and then said that they would take 10 days insurance cost from the card but would refund any unused days. In the event we had the car for 8 days and 3 hours. We were told the extra two days plus the £1 would be refunded. When that had not happened after two weeks we queried it with them. They said we would have to pay a whole day for the extra 3 hours and claimed we had had the car 10 days. The employee seemed completely unable to do enough maths to work out we had had it only 9 days. Had to give up in the end. If they scam £15 out of every hire - they are doing quite well. Left us feeling annoyed.”
