“0 Stars. I hate Eon. I don't know how you could live with yourself if you worked here. I have written evidence of every claim. They harassed me about smart meters for years despite being notified multiple times that property is ineligible. Lied continously about removing me from mailing lists. Communication is APPALLING. If they reply to emails at all which is about 50/50 it can take weeks, and even then they will have totally ignored AT LEAST 75% of the content of whatever you said. They REFUSE to answer questions or provide explanations for actions taken. I emailed the CEO over 2 months ago and have had no response, so they're consistent (/ly terrible) at every level. They told me my meter was faulty then refused to investigate it for over a year (changed supplier) despite legal obligation to investigate. They sent engineers out for the wrong kind of appointment TWICE and offer lower compensation than the value of the work I had to miss for no reason. Their staff are really rude and ignorant, basically told me I was lying about claims I had written proof of, always ignoring most of my questions or requests. They illegally shared my personal data with a third party and have yet to acknowledge this severe error. They passed my account to a debt-collecting agency after stating IN WRITING that they wouldn't do that. Then after I got the debt letter they told me it wasn't genuine (IT WAS) and to throw it away, which would have resulted in a court summons if I had followed their instructions, so lied to me for a month about how my personal data was being shared. It took me ringing and emailing every day for over 2 months (over 22 hours spent trying to fix THEIR mistake) for them to reclaim my account from the debt-collectors, and for all that they offered me £30 and refused to even guarantee that it wouldn't happen again. Since the ombudsman is a useless, impotent organisation that offers 0 oversight of the energy companies (they aren't empowered to punish energy companies, therefore have 0 leverage to prompt behavioral change or adherence to rules by energy suppliers and can't in any way make the suppliers treat customers fairly and transgressions by supplier results in 0 tangible repercussions), I'm thinking this will be going to court.”
“Worst of the worst ,,bunch of tiefs I se them every day are robbing people,,cutting the power and gaz without any reason,,and you have to pay almost 100 Euros to conect it again,,,Worst of the worst,,garbage”
“Don't join this supplier I have been battling 6 months for my bills as they registered my neighbour's gas meter on my account instead of mine and couldn't sort this simple issue that wouldn't have happened if they have done the ground work and check the details, after finally refunding me my gas bill and agreeing to let me close my account with no fees, they are now over pricing my electricity bills and charging ridiculous amount for my last bill.. Total scam this company and incompetent customer service always liaising with different people no one check any information I had to repeat the issue on my account everytime with different people, total internal miscommunication their customer service not even submitting my details correctly to solve the issue .. Stay away! I am joining Octopus Energy and their customer service is already 100% better, liaising with one competent person rather than Eon's Mess.”
“AVOID!! These are ok until you switch and leave. I have contacted them 4 times to get my credit refund (approx £195.00) was told as soon as the meter readings are received your refund will be issued immediately. Then got told they issue refund until meter readings are finalised (but they already said they had them). Then told me 3-5 working days for refund but this could take longer. 2 months on & I still have no refund! Customer service agents are not professional or compassionate just rude! I would not recommend!”
“Eon are a disgrace , totally cocked up our solar panel set up and ended up with two accounts now and months later still not set up and asking for our previous supplier readings yet we are already with eon next .avoid these people no customer service at all just a waste of space .”
“If you are a victim of a scam there is a chance of getting your money back provided you got evidence of the reported scam. We guarantee you a safe and secure recovery. 100% reliable . Message me via email (dorisashley71 (@) gmail com) for more info Be careful of most of this online investment.
WHATSAPP: +1---(404)--721---56--08”
“This company is shittiest ever. Scammers make you pay for the elctricity you didnt even use and also the meters are faulty. To top it off worst customer service. There should be legal action taken against this company.”
“Unbelievably rubbish Bereavement team.
I tried to notify them of my deceased mum to switch an account and I've waited 7 days with nothing done at all.
They seem to employ people who act like they're sleeping, and uninterested in the customer also don't know their job.
I will be switching my dad over to a real energy company who employ responsive admin and of which I use myself without any of this hassle.”
“I live in a flat on my own eon took all of my money out of my account last September which left me in a huge mess. Say I owe them £800 have been paying them £60 per month I have all receipts. Still treating me to pay that whole sum which I can't afford all at once. I have no heating ,just put on extra clothes now they are threatening court on me and I am paying £60 per month and struggling like a lot of people worst company out.”
“I had a problem with my smart meter (rubbish ,don't get one ) not sending reading to EON also my indoor display doing funny things . Had a visit from an engineer who got the meter to communicate with EON Next . He told me he tried 3 new indoor displays but they were all faulty ! He, was going to take away my old display ( I had to ask for it back ) he told me it would no longer work .He told he would arrange for a replacement ,this has not happened . EON don't know anything about what this engineer did ! After many emails EON have told me the unit is only covered for 12 months despite the fact it was their so called engineer that broke it .Fed up with being lied too . If you want to deal with a competent and honest energy company this is not it . AVOID”
“this company is the worst energy company I have ever dealt with - in every aspect of there work
They are simply incapable of sorting any issue - supplying proper VAT invoices for the amount of energy they take
PLEASE DO NOT USE THEM !”
“Having been charged 5x the national average based on house size and occupancy, I told EON the meters are clearly faulty, with evidence that neighbours usage is going through mine, and their response was like Goodfellas “f**k you pay me”. They refuse to send an engineer unless I pay them ! This company is a criminal conspiracy to defraud taxpayers. PLEASE Keir Starmer kick these crooks out of the country.”
“Took a direct debit twice so made my bank account go into an unarranged overdraft. Am hoping the bank declines to pay the second one. If I get charges I will be complaining and asking you for it.”
“Account A-455E0C97
24 Braeside road. SW16 5GB.
I have been in the property since the 22nd January current. First time I got a bill from EON was on the 22nd of May. £93.54. I phone in the same day asking for a breakdown in the charge as I wanted to know what I was paying for each individual month. Customer service said that would take about 2 months to process. And no more. I assumed I would once again get billed however this time informing me how the charges were made up.
Got another bill sent out a day later, the 23rd of May, informing me I now had to pay an extra debt collector fee of £20 which at the time was not even an option as there is in any event a week to pay the bill.
And another late payment bill of £10 pounds when the initial agent informed me of nothing other than it would take 2 months.
SO EON IMMEDIATELY CHARGES A £10 LATE PAYMENT BUT ALSO IMMEDIATELY, THE NEXT DAY CHARGES A 320 DEBT COLLECTION FEE. OUTRIGHT FRAUD.
And this entirely due to the negligence of Eon that did not even bother to put in Flat numbers. There are 6 flats in this building and naturally no one was picking up mail addressed to the building. Till the Landlord took all of the mail which is when we first heard of this.
To top off this amazing service, a female agent kept me on the line for about 20 minutes and then came back to put the phone down on me.
R Granja
,”
“This company is biggest scam in this country, please don't go with Eon next if you want to save some money for yourself.
Very rude costumer service
They are not professional.”
“No stars would be more appropriate
Just taken over bills with this company who are utterly incompetent on every level.
Charged for wrong period for wrong amount. Sent to credit company before any invoice or similar sent. Avoid like the plague 🤯”
“Took money out of account on 2 occasions without permission, £320 in April 2023 then again in may 2024. Both times my bank refunded the money and eon can't explain why they took it in first place. Changed provider now and would not recommend eon to anybody. Customer service is shocking, prices don't make sense and they steal money and tell you to deal with it at bank.”
