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eon Reviews

1.2 Rating 222 Reviews
5 %
of reviewers recommend eon

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eon 1 star review on 6th October 2024
Anonymous
eon 1 star review on 23rd August 2024
Jermaine
eon 1 star review on 12th August 2024
S Holland
eon 1 star review on 25th April 2024
Krzysztof Horzynski
eon 1 star review on 25th April 2024
Krzysztof Horzynski
eon 1 star review on 1st February 2024
Diana Burnhope
eon 1 star review on 16th December 2022
Mmah
2
Anonymous
Anonymous  // 01/01/2019
Suddenly my electricity charges are high..I never used this much. And suddenly I have a pending payment 648 pounds. What nonsense is this. U people stealing our money
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Posted 5 months ago
Eon is criminal firm 1 over charging 2 bogus bill out of thin air Company need shutting down
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Posted 5 months ago
Wouldn't recommend this company too knowbody 0 points
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Posted 5 months ago
Am liebsten 0 Sterne für diesen Gasanbieter. Unfreundlicher und überaus unfähiger Kundendienst, falsche Schlussrechnung , usw. Finger weg von diesem Gasanbieter!
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Posted 5 months ago
They changed my twice for electricity and they pretended this not happened. In the March bill, they charged me for electricity from February 2 and not from February 26 as they should have.
eon 1 star review on 25th April 2024 eon 1 star review on 25th April 2024
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Posted 5 months ago
Would love to leave a 0 but won't let me ,here goes they sent my deaced dad of 2 years a check for over payment of £1700 as he is no longer with us I had it put in to his widowed wife's name ,spoke to customer services yes that was fine told 30 days to recieve ,ok not a problem. Phone bk after 30 days they don't no what ime on about 1 hour on the phone yes we have found details will send cheque again pls wait 2 weeks still nothing ,phone bk again our mistake will send again still nothing phone bk again to be told there is no money to come bk it's been used to pay the bill wich my mum pay weekly with out fail so no debt was owed ,absolute disgusting service that has upset my 80 year old mum considerably. My advise don't sign with eon there lower than low scaming b%sta£ds ,rant over
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Posted 5 months ago
Worst Transition ever Nearly a month after buying a property, there is still no power to the property. Nobody, seems to take ownership for anything and everyone claims it's another department's job to give me answers. I've sent several emails, as directed, and made numerous phone calls asking for a solution but all have proven futile thus far.
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Posted 5 months ago
Although eon says my suggested direct debit is £25 lower than what they are charging, they haven't changed it AND I couldn't change it although in credit.Crazy system.
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Posted 5 months ago
Jesus. How are they allowed to trade when they're charging so much more than other suppliers ? Run Run run. They're legally robbing you. Avoid at all costs.
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Posted 5 months ago
It us a toatal nightmare to deal with their so called customer service. Received RED remands for bills already paid even after providing proof. Had to go to Head Office direct to get it sorted. Do not recommend.
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Posted 5 months ago
Eon customer service is a total disgrace they owe me £1419 which I am in credit they lie each time you speak to customer service agent I was told on5th April 2024 that my refund had been authorised and processed and cheque would be sent out in the post I rang twice last week couldn’t get anyone to be honest so to day sent email complaining about how been treated to get response that refund been cancelled because customer service agent had done refund incorrectly now I phoned Thursday and Friday and was told cheque was in the post I now going to have to contact energy ombestmund who have already said they will take over getting my refund now as I was told eon have been fined millions of pounds for bad customer service and over charging not refunding customers money which is owed but they still seem to be operating the same way I been customer for over 10 years and I am disabled I don’t need the stress this has caused why eon can’t be honest with customers after email today it seems that there staff are trained with zero respect towards customers they will lie so they can move on to the next poor member public as quickly possible managers don’t apparently work at eon please to all customers who read this change energy supplier don’t be trapped as I am I can’t leave until I can get refund because if I change energy supplier at present that £1419 will disappear and this was only a refund for electricity which I have been over charged I will change to British Gas once this is resolved company who value and treat there customers with respect and dignity been with them for gas for years never had a issue and eon your scores should allow customers to go below zero score I wouldn’t give your staff ~ 1000 so poor
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Posted 5 months ago
Ofgem or some other regaltor needs to investergate this company they are ripping off customers i got charged £91 for two weeks gas i work away during the week and my son works 7-5 heating not been on Every time im in credit by ££££ send them a meter reading and hay ho your in dept ???
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Posted 5 months ago
Dreadful company, use call centres in South Africa not only don’t know what they are talking about, and there telephone connection is appalling, cost cutting to the detriment of the customer. Accounts are not right putting me in debit when I’ve been paying what they asked for and still in debit. Can’t wait to leave.
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Posted 5 months ago
Disgusting service not helpful prices not affordable im only with eon through my other energy supplier enpower dupping me been with enpower years to
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Posted 6 months ago
Shockingly bad company. Virtually non-existent customer service. Am looking to move as soon as my deal expires. Couldn't possibly recommend.
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Posted 6 months ago
EON have sent my account to a debt collection agency even though we have already paid in full and provided all relevant evidence to show this. EON are knowingly trying to steal money from previous customers they are a disgrace I would urge everyone to avoid EON at all costs
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Posted 6 months ago
Do not use this company, absolute waste of time, mess the bills up, don't listen, use at your peril
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Posted 6 months ago
The worst service I can recall from any company. Eon contacted me after over two years to tell me of an outstanding energy debt covering a period in which I didn’t even own the property. I was then sent to a collection agency because I disputed the payment. Eon have breached Ofgems guidance regarding back billing and when questioned about it, have just ignored my concerns. Wouldn’t have given one star if I didn’t have to.
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Posted 6 months ago
Regrettably we have no choice but to use this company. I don’t know where to start, almost every aspect is dimply sub standard. However, I will say there is zero point and I mean zero point booking a time slot. I am now into my second morning appointment and still no show -it is 13: 14 having been promised the first slot of the day. The time before they arrived at 15:40.
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Posted 6 months ago
AVOID! AVOID!! AVOID!!! THESE GUYS ARE OUT FRUSTRATE THEIR CUSTOMERS. THEY ARE SO UNBELIEVABLE. MINUS ZERO CUSTOMER SERVICE. ALL REVIEWS ARE TRUE. I CANT EVEN WRITE WHAT I HAVE BEEN THROUGH WITH THESE GUYS. 5000 WORDS WONT COVER THE STORY.
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Posted 6 months ago
eon is rated 1.2 based on 222 reviews