“I had 2 weeks were I was able to see a daily breakdown of my day & night usage and costs on the App, after waiting in anticipation to be able just go on the App and see how much it cost to run the storage heater overnight, or turn the kettle on for a longed for cuppa during the day.
Puff, overnight the App went back to bog standard daily usage only, no night units nor cost breakdown.
I am fed up as a customer, Eonnext have been saying for over a year or more "we are working on our App so our customers can see their day and night units and costs".
When will Eonnext start looking after their Customers and giving what they promise in a timely working manner.”
“E.ON wiped all the credit on my account without any prior notification because they said there was a system error and they did not bill us enought for a 4 week period 2 years ago. We have a smart meter and they've had all the readings. They refused to give me my money back and said the regulated Ofcom rules on back billing do not apply as we were in credit. This is wrong, they refused to acknowledge their errors. Appalling company.”
“Dreadful company, apparently I'm using £17 a month more energy than they would expect. It's summer and heating not on, I haven't used anything other than normal I'm in credit by £118 so they've decided I need to pay £17 a month more.
I think they make most of it up to line the company pockets”
“Charged £1000 for a non operating, condemned gas meter. Nothing I can do about it and that was confirmed by the Ombudsman. It's written into law that an energy company can get paid to provide non operating equipment and still charge for it. Not used a single therm of gas. Absolute disgrace of organisation and for over two years they have made my life a misery trying to collect a bill they shouldn't be allowed to charge for. Imagine being in business and being able to sell or provide defective goods then refuse to refund or compensate the purchaser. It's criminal and the whole country should refuse to pay these companies until they go bust and have to be taken over by responsible owners. No other business could ever operate with these government backed benefits and it just proves how bought out our political system is.”
“I've always sung eons praises but after what they've done to me today I'm done with them. Had me in floods of tears, was actually a culmination of their mistakes in the last 3 eternal months that I was OK to overlook. I hate eon with a passion now!!!!”
“I wished I had listened to my intuition when I first got in contact with them. I was intrigued by their profit margin and decided to give them a try. My first payment was $1k, a couple weeks later I was told I would be rewarded if I increased my investment portfolio and I decided to make another payment of $17,500 which I regretted. I tried contacting them and they refused to pick up which is when I decided to find a solution. A coworker went through a similar situation and she told me to get in contact with Mrs. Roberts on (robertslee. 6. 1. 8. @. gmail. ...com) Or via What-app: (+1. .8565497469). I am glad to inform you I have been seeing progress and have recovered more than half already. Please do not fall for their promised profit. Save yourself that hassle”
“Incredibly poor service; unhelpful customer service; messed up my transfer to another provider; failed to register my new meter from September 2023 and then tried to charge me £1,200 for not doing their job properly and blamed the other provider. Now I am left to sort our their mess. Avoid like the plague”
“I have been trying to withdraw my money since 5th February 2024. No open trades, and I have a small profit.I decided to withdraw money but have also had nothing approved or sent. All bad reviews are correct. Everything you have read has happened to me. Amount in question was 123,999 USD. Withdrawal request was made on 9th April again and it was declined by Investmarkets. I was relentless and I did my own research as well as Informing Police referred to me TheresachinRecovery as they were able to work on my withdrawal and recovered all my money. l will carry on posting this review everywhere on how TheresachinRecovery assisted me, victims can as well reach them via email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m
Call/WhatsApp + 1 2 3 4 3 0 0 1 5 4 4”
“Dreadful company ! Took over without my permission 3 years ago then slapped a £7700 debt on to me the I refused to pay ! Never been in debt in my life ! Can’t get hold of anyone and they never call me back to discuss ! Can’t move anywhere so basically waiting for a court date ! I’d rather run to sticks together than use these incompetent idiots 😡😡😡”
“Nothing is joined up, all replies are from different staff and also different things. Nobody acknowledges responsibility. Nobody suggests reasonable solutions. No nobody appears to understand that the person they are dealing with, my mum, is 86 and vulnerable. I am entirely dissatisfied with the customer service supplied by this company.”
“At the top it shows just 5% recommend e-on - Just 5%: Please never ever use this disastrous disorganised, incompitent, dishonest, uncaring Company: I am 78 year old businessman inlolved in front line indistry in the UK - BY FAR, no exageration BY FAR e-on are a total disaster: Our Company for 18 MONTHS - yes, 18 MONTHS have been chasing this disastrous huge and horendous massive profit making company who could not care less: NO ONE ON THIS EARTH SHOULD EVER EVER BE INVOLVED WITH E-ON: Seriously they are beyond a joke in every way, their annual accounts in no way at all can be factual - TOTAL DISASTER - PLEASE NEVER EVER USE E-ON - Would welcome TV or Radio or National Newspaper interview to make the public aware of MASSIVE attempts at over charging involving thousands of pounds, yes thousands, being told meters had not been read so even sent e-on videos of THEIR meter readers and they STILL said no one had r ead metres - No one would believe how grossly this incompitent idiot Company is - The one star rating is solely because I no comment accepted without a rating: TOTAL RIP OFF COMPANY:”
“Everyone should stay away from this platform because of the shockingly high level of incompetence there. I expected, at best, to work with capable individuals, but the most bizarre thing transpired. After that, I attempted to take out all of my money, but alas, my two confirmed withdrawal methods were disabled. I repeatedly questioned why, but every response I received wanted me to pay more. At that point, I was so fed up with them that I reported them, M-A-D-A-C-O-V-I. C-O, who ensured that they returned both my income and my assets to me within some days”
“Submitted electric reading - account massively over estimated. Partly my fault for not providing readings. Checked account to check updated credit (I'm already in credit for £589) but no reading showed. Updated it again and noticed there was a meter reading entered over a year ago for a reading higher than my current usage. No actual reading has been done for years so clearly records are inaccurate. Called customer service and was told third party agents carry out readings so couldn't tell me how this had happened. I explained no-one has been inside my house to complete a reading. I was advised to send an email which photos of my reading and while I was writing it, the reading I'd added (again) was removed from my account. No message or reason given. Seems if they don't like a reading it's deleted. I sent the email to the address given and haven't even received an automated acknowledgement indicating when a response will be issued. I was told by the customer service representative that messages should be dealt with within 48 hours but that they get a lot of emails so could take longer. I also checked my gas account and noticed Eon estimated my gas use lower than their estimate of a previous month so why customers can't do this isn't clear. It also took 20 mins to get through on the phone and no estimated waiting time was given while I was waiting - just repeated messages directing me to use the website. Very poor - no-one takes ownership to look into an issue or resolve it. What is customer service for?”
