“I'm sorry to say that I've had a really bad experience with this firm, which has cost me my funds. At first, things looked good, but I kept being turned down when I tried to take my gains out. This circumstance caused me a great deal of distress. Fortunately, I came into COVSECLTD*COM, where the committed employees made every effort to help me get my money back.”
“Warning ⚠️ WARNING ⚠️ WARNING ⚠️ check your bills ,my mother is 88 years old lives on her own, her bills have been rising over the last year,wen I have looked into it they are charging triple the government price cap ,I am waiting for a response which should have been sorted immediately, as I explained the customer service it is fraud stroke theft and needs reimbursement ASAP whatch this space for updates”
“We have been promised for many months more detailed, even hourly, data on Usage via the App.
Please, just tell us when this will happen!! A date please. No vague comments like ‘soon’!!
Also the current Usage information and graphs seem to vary between a few different styles. Some show usage to include daily fixed charge and others don’t. Some are vertical and some horizontal graphs (apologies if there is a technical term for this).
For goodness sake sort this out.
The whole (dare I say it - Shambles) doesn’t give me great confidence that I am dealing with a competent, well run and trustworthy company.”
“I feel bad saying, its not just me going through what can only be described as a traumatic experience with E.ON,,again,
A year ago they tried charging me almost 2k for energy used ?? , low and behold, their fault and admittedly, they did give me a £20 apology, Now, here we are again, bills to the tune off almost £800 ,thrats to my credit rating imposed by them , ive all statements for all my payments and then they're now asking me why I haven't topped up my meter? I'm not on a token meter , backbilling? I've been informed backbilling can only be carried out for no more than 12 months yet one off their own OPPERATIVES told me they were back billing me from 2021 ?? Strange, since it was i who insisted on a new meter been fitted the day I moved in so how can I be backbilled, 1 when you were supposed to have resolved an overcharge by you for 2k ,, 2 a brand new meter, 3 im not on a token meter???
As I said im pleased it's not just me ,
Please don't offer another false apology E.ON, because your service is without a doubt, disgusting, all evidence off complaints are available on my part!
I'm so pleased I recorded conversations with them ,”
“Weeks ago, E.ON wrongfully charged me £610 instead of £63.10. They confirmed the error and promised it was resolved, yet they still took the full amount. Now, despite chasing them for my refund, I’ve had zero success. To make matters worse, their so-called "complaints handler," Maz, has been utterly useless and rude throughout the process. No help, no solution—just more frustration.
If you're considering E.ON, think again. Their billing is a disaster, and their customer service, especially Maz, is disgraceful. They’ll take your money, and then you're on your own. Stay far away!”
“I had 2 weeks were I was able to see a daily breakdown of my day & night usage and costs on the App, after waiting in anticipation to be able just go on the App and see how much it cost to run the storage heater overnight, or turn the kettle on for a longed for cuppa during the day.
Puff, overnight the App went back to bog standard daily usage only, no night units nor cost breakdown.
I am fed up as a customer, Eonnext have been saying for over a year or more "we are working on our App so our customers can see their day and night units and costs".
When will Eonnext start looking after their Customers and giving what they promise in a timely working manner.”
“E.ON wiped all the credit on my account without any prior notification because they said there was a system error and they did not bill us enought for a 4 week period 2 years ago. We have a smart meter and they've had all the readings. They refused to give me my money back and said the regulated Ofcom rules on back billing do not apply as we were in credit. This is wrong, they refused to acknowledge their errors. Appalling company.”
“Dreadful company, apparently I'm using £17 a month more energy than they would expect. It's summer and heating not on, I haven't used anything other than normal I'm in credit by £118 so they've decided I need to pay £17 a month more.
I think they make most of it up to line the company pockets”
“Charged £1000 for a non operating, condemned gas meter. Nothing I can do about it and that was confirmed by the Ombudsman. It's written into law that an energy company can get paid to provide non operating equipment and still charge for it. Not used a single therm of gas. Absolute disgrace of organisation and for over two years they have made my life a misery trying to collect a bill they shouldn't be allowed to charge for. Imagine being in business and being able to sell or provide defective goods then refuse to refund or compensate the purchaser. It's criminal and the whole country should refuse to pay these companies until they go bust and have to be taken over by responsible owners. No other business could ever operate with these government backed benefits and it just proves how bought out our political system is.”
“I've always sung eons praises but after what they've done to me today I'm done with them. Had me in floods of tears, was actually a culmination of their mistakes in the last 3 eternal months that I was OK to overlook. I hate eon with a passion now!!!!”
“I wished I had listened to my intuition when I first got in contact with them. I was intrigued by their profit margin and decided to give them a try. My first payment was $1k, a couple weeks later I was told I would be rewarded if I increased my investment portfolio and I decided to make another payment of $17,500 which I regretted. I tried contacting them and they refused to pick up which is when I decided to find a solution. A coworker went through a similar situation and she told me to get in contact with Mrs. Roberts on (robertslee. 6. 1. 8. @. gmail. ...com) Or via What-app: (+1. .8565497469). I am glad to inform you I have been seeing progress and have recovered more than half already. Please do not fall for their promised profit. Save yourself that hassle”
“Incredibly poor service; unhelpful customer service; messed up my transfer to another provider; failed to register my new meter from September 2023 and then tried to charge me £1,200 for not doing their job properly and blamed the other provider. Now I am left to sort our their mess. Avoid like the plague”
“I have been trying to withdraw my money since 5th February 2024. No open trades, and I have a small profit.I decided to withdraw money but have also had nothing approved or sent. All bad reviews are correct. Everything you have read has happened to me. Amount in question was 123,999 USD. Withdrawal request was made on 9th April again and it was declined by Investmarkets. I was relentless and I did my own research as well as Informing Police referred to me TheresachinRecovery as they were able to work on my withdrawal and recovered all my money. l will carry on posting this review everywhere on how TheresachinRecovery assisted me, victims can as well reach them via email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m
Call/WhatsApp + 1 2 3 4 3 0 0 1 5 4 4”
“Dreadful company ! Took over without my permission 3 years ago then slapped a £7700 debt on to me the I refused to pay ! Never been in debt in my life ! Can’t get hold of anyone and they never call me back to discuss ! Can’t move anywhere so basically waiting for a court date ! I’d rather run to sticks together than use these incompetent idiots 😡😡😡”
“Nothing is joined up, all replies are from different staff and also different things. Nobody acknowledges responsibility. Nobody suggests reasonable solutions. No nobody appears to understand that the person they are dealing with, my mum, is 86 and vulnerable. I am entirely dissatisfied with the customer service supplied by this company.”
