“When the energy crisis started they tripled my direct debit, which I tried to reduce, but had no say in it. After building up £2,500 worth of credit, my direct debit has only been halved - they should be suspending direct debit payments, greatly reducing them or partially refunding. I do not even think this is fair practice. After the phone call today I switched to a new supplier - after being with e-on for 23 years - enough said.”
“If I could give zero stars I would. Following a faulty meter situation in 2020/2021, we are *still* dealing with the repercussions of this. We have spent hundreds of hours contacting them. Every response asks for a meter reading for disputed bill for a period the property was empty. The meter was faulty. The numbers did not correlate to usage as it was spewing random numbers their own engineer verified. The meter was changed. They have readings from the new, accurate meter. They are chasing for a bill using numbers that did not mean anything. I have written to unhappy@, ceo@ and all other emails and I get the same person asking for meter readings. They promise to call and don't. I have asked numerous times for a manager, a supervisor or someone that can help us. This gets ignored. Debt collection letters have been sent and I asked them to put that on hold whilst we sort this out and they refused. The house was sold in 2022 so the new owners are now being harassed by these people. Not one person at eon seems able or willing to resolve this. We are entering now the 4th year since the meter was flagged as faulty (when they tried to bill the tenant £22,000 for a months worth of electricity and refused to admit that didn't sound right!)
Terrible customer service, terrible experience and any tenants I deal with now I advise them never to use eon.”
“They under charged me for years the flat was empty for a year before I moved in and they charged me £200 a year . I told them I moved in and the house was occupied I gave meter readings not a lot but about ever 6 months, i even rang to ask is this amount right. Then they hit me with a £2,500 bill and said I should have been given monthly meter readings by phone . When I asked why the past meter readings I’d given didn’t show up this problem because as this problem was going on I had given some readings as least over the years . They acted like I was stupid for not understanding what they where saying and it was me I should have been giving monthly meter readings and that’s what everyone dose . This means I’m in real bad money problems affecting my mental state they say they give you help but when I asked this means deferral for a payment till the next month putting me more in debt. I wish I wasn’t with them, they should have taken more time to look into my account instead they have shamed me . Go with any other company. I can’t move now and will be paying this off for years .”
“This must be the most incompetent company I have ever come across in the past 40 years! They send multiple invoices with varying amounts which do not correspond with each other. They have no idea what they are doing. Their estimate for December was 200 (yes....200) times what I have used in the past 6 months!! It is unbelievable how poor they are. Only go with them if you like ringing call centres every day to listen to mind numbing music and then explaining your position multiple times to multiple people and yet still get nowhere. I am not sure that they could be any worse. It is a full time job just dealing with them.”
“Absolute worst customer service. Raised an issue with my meter readings which didn't get acknowledged. Had to call several times to find out if there's any progress only to find out an error on their systems. When you email them or raise a complaint they just sit on it and never respond. They may promise to give more regular feedback but never hold up to it.”
“Terrible company.
DO NOT GO WITH THEM.
Extremely unprofessional, rude, do not communicate with each other or with yourself, their smart meters do not work and they try to pip you with a massive bill after coming out of hospital, reduce you to tears on the phone and via email with their unprofessional conduct, and when you fight back are told:
'If you wish to speak about this calmly and maturely over the phone i'll be happy to help you'
Baring in mind I have just come out of surgery and hospital, this is abysmal.
RUN FAR AWAY.”
“Just been talking to Stanley at customer service - sorted the problem of our elderley aunts electricity bills patiently and properly. Thank you would definatley recommend.”
“EON NEXT just about the worst company in the country. Not only are their prices extortionate and they change you over to a payment metre without consent, the payment metre fails 9/10 times. When turning gas back on it shuts straight off meaning weekly I spend easily two hours come rain or shine sitting on the floors outside trying everything possible to get my appliances back on. My daughter has legit missed meals because of this and bedtime baths, it’s disgusting, I have complained multiple times, asked someone to come out and look at the meter, to no real surprise of course you never get help. I would add a photo of me in the pouring rain the other day whilst I sat outside for 55 minutes continually turning my gas on to hear it shut straight off but I’m not sure it’s appropriate. Avoid at all costs”
“WORST ENERGY SUPPLIER..
They overcharged you with ridiculous transactions (which they did not even try to explain via email) and then expect you to pay.
At one point I had over £1000 CR but then the next day, I was in a £300DR. So you're telling me I've spent £1300 on electricity in a day?
Even if they reply me on whatsapp, no one gives a clear answer why I am being charged so excessively. No help. No support. No answers.”
“The customer service is so bad it's hard to believe. Pointless describing the multitude of problems. Nothing ever changes. Only way forward is via the ombudsman. A slow process. But a must if you are after compensation. Ombudsman finding in your favour useful in small claims court / money claim on line action”
“I concur with what most people are saying about the app with Eon and the website has no running total of gas and electricity used. I came from Bulb and the app and the website for Eon are not fit for purpose. From a customers point of view we need to know a running total of how much we are using daily. We need this running total figure to be prominent on the website and in the app. The app has a running total but is always out of date by two to three days which is strange due to the fact they want us to use smart meters which is supposed to be updated half hourly. The data is not updated to the app or the website within half hour so what is the point of a smart meter if it only helps the energy company. Customer service don’t seem to be interested because “Eon is already working on this”, they may well be working on it but they have been an energy company for a while and it is just not could enough. Providing the customer only what they are paying a monthly and their account balance what about usage. Admittedly, in the app there is a running total for each day (delayed by three days data) but no real running total to add it up you have to get a calculator out and add up for each day. In these times of profiteering for energy companies, they need to keep us informed of a daily total and running total so we are completely in control so that we are smart with our meters and not as dumb as a group of lemmings jumping head long to their deaths over a cliff.”
“Beware of getting offered a gas smart meter.it aint smart at all,you still have to give manual readings.and they dont bother to tell you they havent taken any money for your gas usage.no doubt when you end up with a bill big enough they will tell you.best go elsewhere”
“Please take my advice and do not use these absolute thieves!
We’ve been with them nearly five years and have never ever had a single simple exchange with them.
Our first year they didn’t bill us so we had loads of credit only when we requested this did they bill us and then tell us we owed them a shed load of money.
We managed to get money back from the ombudsman but I was just told over and over again it was our fault for not realising and it’s our fault for working at home.
After this despite having a smart meter they claim it ‘dropped off’ and we were once again in debt to them and once again our fault their meter failed.
We ended up nearly £1000 in debt to them because of their failings and their only support was ‘the debt team’.
We’ve consistently overpaid to get out the debt to move suppliers and now we have done this they are refusing to reimburse us our £500 credit because they have a random meter attached to our account that’s not connected to us - but because they have closed the account with the meter open they won’t refund us, they don’t see our complaint as an emergency and my husband is calling daily to be told they are working on it while making no progress, we are nearly a month into this mess and I just want my money back and to never have to deal with these charlatans again.
They acknowledged this meter previously and told us we’d have no issues and now we are in a financial crisis with them holding our money.
Please please go anywhere else but here their service is shocking their rates are sky high and they are frankly absolute thieves and criminals.”
“I have never been able to give E.On Next more than a minus one star. I now have to add Blackmail to my Review, not only have they consistently guesstimated it Trafinhs even though I have regularly sent them Meter Readings.
Now I am told they will not give us a better Tarriff unless we take a Smart Meter, this has to be illegal, removing our freedom of choice.
I have set up many appointments to discuss my account to date they have not spoken to me. Is there anything good on E.On Next”
“In startinG when I bouGht Eon it was soft smooth.Now PickuP is almost dead of this car in Just 18000 kms even after servicinG.Rear visibilitY is verY Poor in nite.No deffoGer, no rear wiPer, no daY niGht rear view mirroR.It sounds like diesel caR or old Gear scooter
”
“I honestly beg all of you... DO NOT choose E-ON. From a 45yr old experienced person I really and truly erge you to go elsewhere. Horrific is the word I go with.”
“Just spoke to E.On Next again gave them our November Readings and enquired about the offer they had given us.
I was not surprised when I was told we could only take it if we had a Smart Meter - Blackmail in business is illegal, isn’t it? When I refused it explaining i don’t like them, they don’t work, I lose my white meter the person to whom I was speaking didn’t even know what my White Meter was.
I have been asking this company ever since we were migrated to them, without our knowledge to check our accounts as two elderly people, me disabled and a cat do not use the amount of energy they are charging us. Still waiting and have been waiting for three tears now.
I should also add they don’t even ask for our Readings anymore I photograph our readings then email it to this ridiculous company and wait for an even worse bill. Will someone please help.
Our recent Meter Read
45898 Low
78881 Notmal
Gas 1431
How does this come to four figures
Patricia Putt”
“Absolutely appalling customer service no form of communication throughout the business just passed from pillar to post being completely ignored for nearly 3 years yet still sending demanding mail and harassing phone calls but fail to acknowledge the complaint in place. Was offered redress and then later this was retracted and the company claimed it was a ‘typo’. Took management of the account whilst my dad was in intensive care informed them of this yet he still received harassing phone calls. Been overcharged by thousands for years!!!”
