“Terrible Customer Service Experience. E.ON Next installed new meters and manage to damage both my heat supply and fry some of my electrics in the process. Not only did they refuse to even investigate the issue, they repeatedly gave me wrong contact information for the entities they were flogging off responsibility to. To anyone considering using them, I'd suggest you find a different supplier !!!”
“The customer service is extremely poor, with numerous complaints submitted through WhatsApp messenger. This platform is inefficient for customer communication, with an average wait time exceeding 5 hours, often longer. The Smart Meter is utterly pointless, providing inaccurate charges. The current usage displayed on the EON app contradicts the Smart Meter, amounting to false advertising and an inability to monitor my bill accurately. Despite raising these concerns with EON in August, I continue to receive varied responses from different advisors. A complaint was lodged months ago, yet I have not received any response despite my persistent follow-ups.”
“I have no idea why anyone would negative rate eon..... I switched to eon around 3 years ago and I have to say the customer service is absolutely excellent.
The app is fantastic, you can;
Check tariff
Web chat customer services
Email them from it
Call them from it
Arrange refunds
Alter direct debit dates
Alter amounts paid
Print off bills
Send meter readings
Arrange goverment discounts
Very fast, responsive app that's obviously had a lot of thought put into it and while in debt they have written off, thanks to passing on goverment grants without delay, a troublesome debt and halved my bill til march 2024.
Im 55 nearly and used many companies and from the heart so glad I switched to eon.
I have not found one fault and would highly recommend them as a company.
Very efficient, helpful, polite and genuinely a good company.
Well done eon”
“Eon Next team:Kerry Owen and Eric Bromley
I'm absolutely appalled at the way our business has been treated! We paid a hefty £1,000+ deposit due to the previous tenant's unpaid bill, with the understanding it'd be refunded upon switching suppliers. It's been TWO MONTHS, and we're still waiting for our money!
Not only did EON attempt to pacify us by sending a cheque of £400 (incorrectly addressed) despite us settling all bills, but the communication has been abysmal. As a small business, we rely on every penny. Legal action is in the works, but we shouldn't have to resort to that.
We have been forced to continue this conversation with EON publicly and will continue to do so on every social and review based platform available aswell as consumer protection agencies until we have our due refund transferred to us IN FULL.
As a small business, every penny counts.
Resolve this IMMEDIATELY! We demand the respect and fairness we deserve.”
“My mother died but instead of putting the account into my name like all the other companies I had to deal with example water, BT, gas. EON would not instead insisting tpo put the account into executor of deceased. I told them I was not the executor, that there was no Will or probate or letters of admin because value of estate was very small, but they never listen. So now I cannot change the name even though I own the house,and when I sell they will not allow it to change because the executor can only change it and there isn't no such person. Any credit owed will be sent by cheque to executor so cannot be cashed because there is no executor,but if monies owed then they call me an executor and liable to pay them but for them to pay me I have to prove I am the executor by showing a will, probate or letters of admin all of which as the know I do not have. So according to them I am liable for all electricity bills till I die and they have stolen £300 of my mothers money when she died. What a awful company”
“Beware ! Stay clear of this awful supplier. Despite receiving a pdf of my account on 28.10.23, stating my accounts are in credit i have had numerous emails and phone calls saying i owe them money and consequently telling me that my alread overpriced direct debit needs to be increased by over double !!!. Customer service rude and unprofessional”
“Stay clear of this company if you can...been messed around for two weeks. Lost money on a card top up they sent top up card twice with a voucher number to top up. Both never worked..card was quick to take cash payment. Do not use e on ..there's alot better suppliers you can choose.”
“Completely incompetent. Was forced to go on Direct Debit to get the cheaper rates. They confirmed it was set up and I didn't need to worry. They then fail to take 5 payments despite emailing me to them me the payment was goin out on 4th of the month. Even though I have pointed this out on 5 separate occasions and was told it was all fixed, I am being emailed to say I am behind with payments.”
“Account number A-F1B699BA
Customer service grossly incompetent.
In July at renewal of contract company agreed to bill me monthly on basis of reading and not fixed direct debit. After many conflicting emails and letter to CEO I was assured the contract would be variable direct debit. Now received email demanding large lump sum an extortionate fixed debits. Repeat the company is incompetent save for supply of fuel which in consequence if this review will probably be cut off.”
“This company is a total SCAM company! Harrasing my partner.. putting CCJs on her account..she's a millionaire!! The ombudsman have already done a report on them and we are now contacting the local and National Press to draw attention to them and to warm others to AVOID this company at all costs! Legal action now commencing!”
“Awful company! Have been charged £2k for a months electrical bill after already paying £1600. I have a 8mw solar system! My wife and 2 girls living at my home. Now have to take legal action. This has made me and my wife ill. Today I explained this to the eon operator 6 times and he put the phone down on me! Avoid avoid avoid!!!”
“Rubbish,rubbish and rubbish again. Stay away from this company. I purchased my property over 2 years ago and from day 1 of joining them I have had nothing but rubbish from them. First problems were with my new account, previous owner had died but company insisted I was her - eventually sorted after umpteen attempts for them to understand the word "deceased". I then start having problems with payments, finally get that sorted then problems trying to get a Smart meter and that was over 2 years ago and STILL they won't give me one, apparently I already have one when I clearly DON'T, then after covid they decided they would increase my monthly payments by over £200 which I politely told them NO they won't. Eventually sorted that but only because I threatened them with legal advice. I now only pay them for what I use, I will not pay them a set amount each month and I don't care if it costs me a couple of quid more, at least this way I know what I owe and it gets paid and they dont have my money sitting in their banks earning interest for themselves. STILL NO SMART METER so when I keep seeing all these adverts in the media and on TV I want to scream as they make it sound so simple to just get one when in reality it's a nightmare or is that just this horrendous insulting company whose staff think it's ok to lie, insult and belittle their customers, those of us who actually pay their wages as I pointed out to an arrogant little !!! one day after I was fed up with listening to his rubbish about how it's my own fault apparently that I don't have a meter, as I pointed out he should have a little more respect for his customers and that I and many more people pay his wages, he just said "No you don't, the company does" I rest my case about this company being useless !!!”
“First off my mum been with them years, but there no loyalty from their side they keep estimating the meters even though she send in the reading, They keep saying she in credit with the one and then another person saying she owes money. They keep taking out more money then there supposed to on direct debit so we had to stop it and There refusing to let us have a smart meter because they know that they won't be able to estimate the meter and get more money. This company is Greedy and unreliable”
“I have literally spent years trying to get E.ON Next to set up a direct debit. Simple? Apparently not. As arrears accrued and I continued to try to get them to set up a direct debit and then payment plan to no avail, E.ON unlawfully harassed me with texts and threats. I took my complaint to the ombudsman and he upheld it. I then asked E.ON yet again to set up a payment plan. Guess what? All I had in response to my multiple emails were more threatening texts from them. The ombudsman
even contacted my ‘case handler’ at E.ON to try to get them to comply without any result.
Husain of the 'Escalated Complaints' team agreed they had provided exceptionally poor service...and then proceeded to provided even worse service, again failing to set up a payment plan, promising me that they would stop any form of collection activity while dealing with my complaint when they had already passed it on to debt collectors in breach of FCA rules and deadlocking the complaint when he had backed himself into a corner, claiming that I had refused to progress it.
I even went so far as to email the CEO of EON in Germany as well as in the UK. Neither had the courtesy to respond. E.ON Next will lie, cheat and steal with impunity. They are a truly appalling company who have caused a lone parent with a disabled child endless and needless anguish. Don't go near them. I'm taking them back to the Ombudsman.”
“-1* if I could have put -1*. Total rubbish company. I'm on day 3 of no gas they sent me a code to be able to top up £9 but the code didn't work in the co-op was told I had to go to a post office which I did and they had no pre payment cards. So 4th phonecall to eon next I was sent to a corner shop who had cards and gave them the code come home and nothing on the card. No help whatsoever from eon next and no gas for the foreseeable future. So much for customer care for vulnerable people. I've already applied to change to another company.”
“On closing my a/c with E-on a cheque was issued to me for £159.14. They spelt my name incorrectly Davis instead of Davies! I have made several phone calls to get the cheque reissued. The original complaint has gone on from April 2022 it is now September 2023. With this cheque issued 7 months ago. Agents assure me the replacement cheque will be posted with 2 weeks but it never arrives. Now they want me to take this simple request to the ombudsman!! How ridiculous! What & wait another 7 months.?????”
