“Absolutely terrible customer services their may focus is over charging their customers. They do not wish to hand back the over payments. They capped price has dropped not according to this company. Time to may the switch
Very unscrupulous company. Shame on you Eon - very Disappointed š”
“I gave up counting at 50 ONE-STAR REVIEWS IN A ROW on Trust Pilot. Clearly, the reviews here are no better.
It does not surprise me that Eon Next just got fined Ā£5 MILLION pounds for terrible customer service, in my opinion, they got off lightly.
Due to the aftermath of Covid and myself being out of the country and not receiving mail, my account had gotten in arrears. I agreed to a payment plan for a Ā£772.79 bill with Eon Next. This was paid up in full quickly as agreed, alongside my regular electricity payments with Eon Next. I have documentation from them to show the account is up to date and all payments have been made in full. However, what they didnāt tell me when they arranged their crooked payment plan was that they had already sold the debt to CVS Law (another scam and bullying company), so Eon Next was in fact, essentially double dipping. So, the whole time I was innocently honouring my agreement and paying my bills, I was oblivious to the fact that they had sold the debt. As I was out of the country, I received nothing on this and thought it was all handled until last week when the bailiffs showed up at a friendās house where I receive mail sometimes, and demanded payment or they would break down the door and come in and claim goods to the value of Ā£1391.28 they initially said over Ā£1900 but then changed the amount. Because this was not my home, and I felt bullied by their threats, I paid it, putting my bank account in arrears. Not only has Eon Next not apologized, but they have arrogantly been of ZERO assistance whatsoever and are refusing to help in any way to get this rectified, just passing the buck to CST Law (the company they sold the debt to) who neither return phone calls, nor emails. Eon Next tells me the department that deals with this sort of thing (clearly it happens a lot) is internal and cannot be reached by the public, in my opinion, this is just code speak for āthey have scammed so many people they are overwhelmed and cannot deal directly with their victimsā
My concern is that Eon Next will scam more unsuspecting and vulnerable people and cause even more heartache and damage affecting the mental health of their victims. Eon Next should not be allowed to stay in business. I can back all this up with emails and paperwork.
RUN do not walk away from this awful company Eon Next, they are heartless and I am not sure how they have been allowed to stay in business.”
“Built up a substantial amount of credit with e-on over a few years of them over charging me for gas and electric. When I tried to claim it back they made it extremely difficult, after speaking to multiple people over several months I did end up with it back in my account but it was extremely painful.
On another property I had the same problem which I never managed to get back, they just send you round in circles with all their staff saying different things.
The final strike was when their engineers came to fit smart meters and ruined my carpets. Stains left next to the gas and electric meters where they've trodden in something or spilled oil on the carpets which won't come out.
Had nothing but issues with e-on and I wouldn't recommend going with them, I certainly won't be.
After making a complaint about my carpets they've said they can't do anything about it and wouldn't accept any responsibility.
Appalling customer service from start to finish.”
“Dreadful. Someone called Aaron McGreevy is the most arrogant and unhelpful Complaint Handler I have encountered. Instead of resolving the complaint he acts like a school child trying to goad you and dismiss your points. EoN are so poor to employ people like this. Changed supplier because of the ordeal. Over 3 weeks of back and forth emails from this very immature individual.”
“A company and CEO without ethics
A Eon Next saga now going on for over five weeks and at least twenty emails. The story. They sent me a bill for Ā£130.96. I paid by credit card. They took Ā£1,136.96. I asked for my money back. Very easy to do using my credit card. But they said āread the meterā. Told them as a disabled elderly person, with meter 7 feet high I could not climb to read it. No answer from Eon Next. I asked them to send someone to read the meter. No answer. Then no answers to at least the next eight emails. Finally someone said they would send me a cheque. Why on a credit card transactions they couldn't just credit the massive amount they'd over taken, don't know. So I waited, and waited, and waited for the cheque. Remember Eon Next have taken Ā£1,000 from me. But no cheque arrived. From my experience in business if the employees of a company have no ethics, no morals, it usually means the man at the top has none. So please step forward CEO of Eon Next Chris Norbury and say something. Eon Next too big to care, a company that you should avoid at all costs and never trust them with a DD....the Eon Next reply below is the sixth person to say "can I help" then I give them all the deatils and...zilch. All the fact are stated above. If they really want to help then give me back my money they took out of my credit card. Simple. It is getting on for six weeks since I first contacted them.
AFTER SEVEN WEEKS OF COMPLAINING, AT LEAST TWENTY EMAILS, PROMISES FROM THEM TO TAKE ACTION, TOLD THEY HAVE SENT MY MONEY BY CHEQUE, NOW 15 DAYS AND NOTHING...EXCEPT A STANDARD LETTER TO SAY LOOKING INTO YOUR COMPLAINT. EON NEXT INCOMPETENT OR LIERS. TAKE YOUR PICK”
“I had the worst experience ever and all that without ever being a client.
One day, out of nowhere they started sending me letters claiming I owe them money for electricity. The bill was for my old address for the period of time when I was not living there anymore and I have always been a client of another provider. After sending then an email with registration proof and date, as well as multiple infolinie calls, they keeps bothering me with the letters and in the end, they forwarded me to Inkasso. Inkasso cancelled all activities towards me nearly immediately after finding out I actually don't owe them anything but it costed me so much stress, and time. I was so upset about the Inkasso but even after crying on the infolinie they wouldn't apologise or send an official letter with explanation.
Worst company ever, I'd never recommend them to anyone. Terrible service, no English speakers, people on the infolinie tell you they will contact other department or do something about it and they never do, all the bill reminders were being sent two weeks after payment deadline, absolutely horrible and draining experience.”
“Stay away from the corrupted scumbags at eon. I moved into my private rented home 20th may. Eon was the supplier. Cut a long story short, I checked my credit score yesterday and it's dropped -193 points. The reason for this is because the corrupted scumbags at eon have informed credit reference agencies that I have 3 missed payments. March, April and May. Let me repeat myself, I moved into my private rented home 20th may. My supplier at my old address was EDF. There is NO missed payments with eon. And my supplier now is octopus energy. I of course complained to eon about this LIE. The response I received via email was . . . I am sorry to see this credit marker on your credit file . . .
I have informed ofgem and also the energy ombudsman. Eon have not learnt from the last time they were in trouble. If anything they have gotten worse. Now I'm with octopus energy the usage I'm using is 5x less the amount I was using with eon. Need I say more of how corrupted they are. I can see eon being investigated (if they are not already) once again.”
“Avoid at all costs, they sent me bills from been 6k in credit to 13k in debit, when I asked them to explain they wouldn't, I had to take them to the ombudsman, I declined the ombudsman decision so everything that eon said they were going to do they didn't because they now didn't have tošworst coming I've come across”
“Appalling customer service
Firstly an engineer came out for an RTS survey when I had first moved into my new flat, he told me the last engineer who came out had left the meter box unsafe and that if I had touched a part of it Iād have been electrocuted! he fortunately was able to make it safe while he was there. It was noted that the meter was broken and a smart meter would need to be fitted.
I spent days trying to get through to someone to arrange for my meter to be replaced, I had spoken to over 10 different āenergy specialistsā to get an engineer to come out, however no one had a clue how to sort this so I was promised a call back time and time again no one bothered to call me back. The amount of times there had been system errors meaning no one had been able to contact me was ridiculous.
When the engineer was finally able to fit the meter weeks later he was unable to fit the smart meter part as promised because the office hadnāt set something up correctly, again another system problem their end.
I was told that the issue had been escalated and prioritised yet no one is able to get me an appointment for the smart meter to be fitted after another 2 weeks waiting.
Thereās still other unresolved issues 2 months later everything that could go wrong has gone wrong!
This company does not have a complains procedure, you can report a complaint but nothing will be done about it no one really seems to care, communication within the company is non-existent.
I have asked to have the issue escalated and still no call back from a manager as I requested, Iām now seeking advice from the Ombudsman because I have no other options and Iām losing the will to live.
Iām not normally one to complain but Iāve wasted hours dealing with this company they have caused me so much stress and anxiety. Iāve never dealt with such an awful company in my life, would rate less than 1 star if I could, please please please avoid at all costs!!!”
“Avoid at all costs, IHD & App doesnāt work, customer service & complaints department's are a joke & none of my issues have been resolved since the end of January & they are refusing to pass onto the ombudsman for independent review.”
“AVOID at all costs. Eon Next have been sitting on a significant outstanding balance from a previous property now for 4 months. When I inquired about the delay a spurious charge of Ā£656.58 in electricity usage was added for a 10 day period we had already been billed for. Their customer service is appalling.”
“They don't reply to emails. They send you wrong bills. They threaten to charge you Ā£10 debt collection for bill of Ā£0.38 that I have already paid. Generally I don't trust Eon heat and hot water. Muuse 8”
“Worst place to sort issue out canyt wait to show osmadman all.my ytysrr polite and complaints one hour 15 mins every working day and the fruity baskets aall train to.lie to customers hope their wages are great as how can they work for a a company that trained them like dogs to tell bloody lies we are as humans 4 god sake I will nit rest till my issue sorted”
“Eon Next are horrible, incompetent and do not value their customers as I experienced major issues with a gas pay meter and was lied to by Eon Next on numerous occasions in which I was told that my meter must run out before an engineer can be sent (idiotic policy from a cheap skate company) at any time for an emergency appointment yet when the meter ran out on more than one occasion in -0 temperatures and a young child in the home which Eon Next was fully aware of yet they refused to send anyone out.
You will wait for well over an hour if you call them and the problems I experienced went for longer than 2 months resulting in 20 phone calls which resulted in a total of 20 HOURS ON HOLD.
I have been promised call backs by managers on 3 occasions but AGAIN Eon Next lied and no one called due to them having no sense of customer service and not valuing their customers.
The stress that this caused is so unacceptable and the best advice I can give is to STAY AWAY FROM Eon Next as I have been hung up on by their staff when they struggled to resolve my horrible situation and this happened numerous times as they are beyond incompetent.
In the end I was offered an insulting Ā£50 compensation.
BEWARE!!!!!!!!!!!!!!!!!!!!!!!!”
“In 2018 I had my both my upper and lower teeth replaced by EON. All went well, and even though it cost tens of thousands of dollars, I believed I was set for life. Then my teeth started to break even though I believe I was very careful. Often the repairs lasted less than 24 hours and I had to take time out of my schedule to return. Each time it costs me $250.00. Despite wearing a bite guard religiously at night my teeth have worn down and they tell me I need a $10,000.00 replacement. It has been less than 5 years! They were beautiful initially, but I have had to attend many gatherings and social events with missing teeth. This is not what I thought I was getting!”
“DO NOT BUY A BOILER FROM EON!!
The worst company i have ever dealt with they took my Ā£3.000! What a joke! Company should be shut down!!
To the poor woman below ring citizens advice!! You can now also contact an ombudsmanā¦ i am in the process!!
Not one person has replied to my complaint email!!
My boiler leaks
I was upsold a boiler by the āsurveyor/salesmanā clearly not a surveyorā just a sales man!
Shame i have to many problems to list in this small space!!
GET ADVICE!! Do not let them keep getting away with this!!”
“My late mother always paid on time after she passed 31/12/21. As executor received probate. Took over a year to sell the property which was vacant and cleared. Gave a final reading when sold. Power was turned off for the last 6-7 months. Gone from being in credit by a large amount to owing funds. Spoke to an agent who admitted to working from home. The agent was very patient and professional, But couldn't answer all my questions. Asked for a supervisor to call me back, just made excuses that it wasn't possible for a TM to call me. Issue still not resolved. I would never recommend this company to anyone.”
“I'll post this review as the trust pilot reviews are fraudulent and the negative ones just "disappear";
Now trading as E.ON Next Energy Ltd but still the same old fraudsters.
Taken nearly 3 months to register a new build property that they then proceed to produce a "statement" with the wrong address(!) on it!.
One of the "claimed" electricity "smart" meter reading was wrong and had been made up. The estimates were so far out they may have well been on a ride with the green comet, they just make the figures up by plucking numbers out of the air.
The gas meter had not been even set up so they had to use "estimates".
Complete scam, shocking behaviour and typical of an energy supplier, an industry which is in serious need of the fraud squad investigating the whole squalid fraud against the consumer, from the energy suppliers through to the energy ombudsman.
If you have a choice - do not ever sign up with them, go elsewhere (but the choice is so limited now as they are all on this scam). EON are just like a parcel delivery company, they think a change of name will improve their reputation, but underneath it is the same crooks and incompetence running the show - remember they took over what was left of n-power, and they went bust because were so useless.
An update to the original review I had posted - one was a response from E.O.N. Next, making an accusation against me that I was a liar. That is a new unethical low that any company can sink to, but then they are an electricity supplier who's depths of depravity know no bounds - scandalous.
Secondly, EON have requested more information, else they "may" remove the review (on other words a method of artificially raising their trust pilot review profile by removing all negative feedback about them), yet it specifically states NOT to provide personal information when writing reviews). They already have the information about the customer, all they need to do is stop being fraudulent and start acting professionally by dealing with the issues that consumers and customers of them are raising instead of trying to sweep them under the carpet.”
“I bought a new house the supplier is e.on, and it has been almost 4 months and I requested e.on to send me the bills. unfortunately, e.on has not created account for me and I am sure once I get the bill it will be sky high.
It doesnt have direct customer contact number, using whataps and the reply be couple weeks later.
its really frustrating, unprofessional.
I wouldnt buy any contract from company.”
