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eon Reviews

1.3 Rating 220 Reviews
5 %
of reviewers recommend eon

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eon 1 star review on 23rd August 2024
Jermaine
eon 1 star review on 12th August 2024
S Holland
eon 1 star review on 25th April 2024
Krzysztof Horzynski
eon 1 star review on 25th April 2024
Krzysztof Horzynski
eon 1 star review on 1st February 2024
Diana Burnhope
eon 1 star review on 16th December 2022
Mmah
eon 1 star review on 30th July 2021
Julie Bramhall
1
Anonymous
Anonymous  // 01/01/2019
Stay away from this energy provider, I finally moved to British Gas and have been chasing my credit refund from over payments for 3months.. constantly being promised 14working days and then being told there is an error on their system. Still chasing
eon 1 star review on 23rd August 2024
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Posted 1 month ago
Worst company I've ever had to deal with. Firstly, they added a £800 charge to our account out of nowhere (after we've only been at the property for about a month or two!). After about half a year or longer of trying to resolve this issue with them (and being ignored for all this time) they tried to take legal action. It had to get to this for them to finally realise their mistake and take off the random charge they added to our account. Now, 3 months after leaving the property and closing our account (we emailed them to close the account on the date of our move out which they confirmed they will do) they have sent us an email asking us to pay for the bill for the property we left. Again, they refuse to accept when we say the account is closed and keep harassing us this time over email. We are now with OVO energy and are having no issues. Stay away from this thieving company!
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Posted 1 month ago
The in home display for our smart meter stopped working and Eon outright refused any responsibility but instead suggested we paid for a third party product to replace it instead addressing the problem with their own product
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Posted 1 month ago
Just left E-ON bunch of greedy company. If reading leave it go somewhere else
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Posted 1 month ago
this is an avaricious company that charges without giving a service in any other business it would be classified as theft .They even charge money for removing their property. This shows what a dreadful Company it is I wonder if the German holding company approves of the greed this operation
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Posted 1 month ago
0 Stars. I hate Eon. I don't know how you could live with yourself if you worked here. I have written evidence of every claim. They harassed me about smart meters for years despite being notified multiple times that property is ineligible. Lied continously about removing me from mailing lists. Communication is APPALLING. If they reply to emails at all which is about 50/50 it can take weeks, and even then they will have totally ignored AT LEAST 75% of the content of whatever you said. They REFUSE to answer questions or provide explanations for actions taken. I emailed the CEO over 2 months ago and have had no response, so they're consistent (/ly terrible) at every level. They told me my meter was faulty then refused to investigate it for over a year (changed supplier) despite legal obligation to investigate. They sent engineers out for the wrong kind of appointment TWICE and offer lower compensation than the value of the work I had to miss for no reason. Their staff are really rude and ignorant, basically told me I was lying about claims I had written proof of, always ignoring most of my questions or requests. They illegally shared my personal data with a third party and have yet to acknowledge this severe error. They passed my account to a debt-collecting agency after stating IN WRITING that they wouldn't do that. Then after I got the debt letter they told me it wasn't genuine (IT WAS) and to throw it away, which would have resulted in a court summons if I had followed their instructions, so lied to me for a month about how my personal data was being shared. It took me ringing and emailing every day for over 2 months (over 22 hours spent trying to fix THEIR mistake) for them to reclaim my account from the debt-collectors, and for all that they offered me £30 and refused to even guarantee that it wouldn't happen again. Since the ombudsman is a useless, impotent organisation that offers 0 oversight of the energy companies (they aren't empowered to punish energy companies, therefore have 0 leverage to prompt behavioral change or adherence to rules by energy suppliers and can't in any way make the suppliers treat customers fairly and transgressions by supplier results in 0 tangible repercussions), I'm thinking this will be going to court.
eon 1 star review on 12th August 2024
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Posted 1 month ago
Worst of the worst ,,bunch of tiefs I se them every day are robbing people,,cutting the power and gaz without any reason,,and you have to pay almost 100 Euros to conect it again,,,Worst of the worst,,garbage
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Posted 1 month ago
Switching suppliers not happy with EON at all. Have not been refunded for my account being in credit. It's shocking what this company is allowed to get away with!!
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Posted 2 months ago
Don't join this supplier I have been battling 6 months for my bills as they registered my neighbour's gas meter on my account instead of mine and couldn't sort this simple issue that wouldn't have happened if they have done the ground work and check the details, after finally refunding me my gas bill and agreeing to let me close my account with no fees, they are now over pricing my electricity bills and charging ridiculous amount for my last bill.. Total scam this company and incompetent customer service always liaising with different people no one check any information I had to repeat the issue on my account everytime with different people, total internal miscommunication their customer service not even submitting my details correctly to solve the issue .. Stay away! I am joining Octopus Energy and their customer service is already 100% better, liaising with one competent person rather than Eon's Mess.
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Posted 2 months ago
Never join E.ON they are theives and time wasters. AWFUL COMPANY BEWARE!!! DO NOT JOIN THEM!!!!
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Posted 2 months ago
Competitive prices, hopeless communication. Problem with the smart meter, they are, seem incapable of sorting it out. So stressful.
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Posted 2 months ago
AVOID!! These are ok until you switch and leave. I have contacted them 4 times to get my credit refund (approx £195.00) was told as soon as the meter readings are received your refund will be issued immediately. Then got told they issue refund until meter readings are finalised (but they already said they had them). Then told me 3-5 working days for refund but this could take longer. 2 months on & I still have no refund! Customer service agents are not professional or compassionate just rude! I would not recommend!
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Posted 2 months ago
Eon are a disgrace , totally cocked up our solar panel set up and ended up with two accounts now and months later still not set up and asking for our previous supplier readings yet we are already with eon next .avoid these people no customer service at all just a waste of space .
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Posted 3 months ago
If you are a victim of a scam there is a chance of getting your money back provided you got evidence of the reported scam. We guarantee you a safe and secure recovery. 100% reliable . Message me via email (dorisashley71 (@) gmail com) for more info Be careful of most of this online investment. WHATSAPP: +1---(404)--721---56--08
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Posted 3 months ago
This company is shittiest ever. Scammers make you pay for the elctricity you didnt even use and also the meters are faulty. To top it off worst customer service. There should be legal action taken against this company.
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Posted 3 months ago
Vile robbing discusting company
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Posted 3 months ago
Unbelievably rubbish Bereavement team. I tried to notify them of my deceased mum to switch an account and I've waited 7 days with nothing done at all. They seem to employ people who act like they're sleeping, and uninterested in the customer also don't know their job. I will be switching my dad over to a real energy company who employ responsive admin and of which I use myself without any of this hassle.
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Posted 3 months ago
Awful support
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Posted 3 months ago
I live in a flat on my own eon took all of my money out of my account last September which left me in a huge mess. Say I owe them £800 have been paying them £60 per month I have all receipts. Still treating me to pay that whole sum which I can't afford all at once. I have no heating ,just put on extra clothes now they are threatening court on me and I am paying £60 per month and struggling like a lot of people worst company out.
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Posted 3 months ago
I had a problem with my smart meter (rubbish ,don't get one ) not sending reading to EON also my indoor display doing funny things . Had a visit from an engineer who got the meter to communicate with EON Next . He told me he tried 3 new indoor displays but they were all faulty ! He, was going to take away my old display ( I had to ask for it back ) he told me it would no longer work .He told he would arrange for a replacement ,this has not happened . EON don't know anything about what this engineer did ! After many emails EON have told me the unit is only covered for 12 months despite the fact it was their so called engineer that broke it .Fed up with being lied too . If you want to deal with a competent and honest energy company this is not it . AVOID
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Posted 3 months ago
eon is rated 1.3 based on 220 reviews