“4.5 months of telling them what the problem and they still can’t grasp the issue - wrong meter fitted. Meanwhile been overcharged £525. Every day like Groundhog Day trying to explain to a different person who always fails.”
“Had a planned installation for the morning and no one pitched. When I then emailed to check , the response I got was "After checking the account the appointment has been cancelled due to an unplanned absence, We will look to get this re booked for you.
Kind Regards"
No apology, no notification, nothing.....
Hard to see how this business still exists”
“Overcharged after only 4 months of joining. E.On are saying I am 300 pounds in debt after only just charging. My previous provider I was always in credit for more than 6 years. As soon as I switch, E.On are trying to scam me and raise my direct debit for 20 pounds more a month, or ask me to pay 300 pounds. Ridiculous.
Avoid switching to E.On. They will try to raise prices and costs as soon as you join!”
“Worse then mobsters will do what they want and won't deal with your concern and never dp there part which make sure houses are energy efficient!
I have even made a community group on Facebook.
https://www.facebook.com/groups/1028452948970701/?ref=share”
“Eon has been pestering customers to put smart meters. They tell u that the old meter has to be removed as it reached its expiration and new smart meter needs to fixed .
When that doesn't work , they send msg after msg saying I haven't topped up ( instantly I ve topped up)and call them up .
Next , the recent gimmick..as soon as I top up , there's a 'CALL HELP' which flashes .
I called up CS , they said we've received many calls with same complaints. Call us back when gas says OFF and an engineer will come in ........ funnily , the agent tells me as soon I call call her up ... that I need to Install a SMART METER..... that gave the game away ..... They'll do anything to harress the customers to Install smart meters .... Hope the authorities are looking into this UNFAIR practice. I'm disappointed with EOn”
“✨ Two and a half months of Eon is all I could stand. Be warned, you're in for a rough ride with these buffoons and it'll all end in tears, believe me. Don't, on any account, sign up with these shysters. They are all that is bad in business and bad in Britain. Take my advice, it comes from plain old experience.
CHRISTOPHER LAWLER”
“Eon fitted smart meter, then damaged my boiler, technician apologised and said not to worry he has called his colleague to come and fix it. he was unable to fix the damage. said I need to call eon to fix it. They would not send anyone saying they are not accepting liability for the damaged coursed to my boiler as the meter fitter had said it was like that when he got there ( Lie ) They also created a major gas leak which we found out later leaving my family at risk and costing me thousands to fix to make it safe. Eon have lied in a court of law to defend them selves, which I have lots of false statements as evidence, and threatened me with large court cost if I continue with legal action. they show no duty of care towards there customers only concerned with profit. The energy ombudsman found in our favour and we got a letter of apology but eon say in court they have nothing to apologise for. Just glad the gas leak had been detected before anything major occurred.”
“One day I'm £60 in credit.
The next day I'm £17 in credit.
EON said I owe them for electricity from months ago despite the fact that I NEVER use more than the £48 I pay every month.
Complete con artists .”
“Poor. Inefficient. Cannot put readings right.more interested in getting you to have a smart meter. consistent harassment over having one. Incorrect average usage for gas for year due to mistake by them which resulted in a £2000 + gas bill ot one month .therefore average reading is far to high which they say cannot be changed.get bills for a week and only for gas.try to put up direct debit by £50 even though I am £900 in credit
Could go on.but it's a waste of time they take no notice”
“Took time off work twice to have smart meter and no one showed. Wasted my day and lost 2 days of wages. I was informed at 5 pm After appointment time it was cancelled, and that's because I called to ask if they were still coming. So annoyed”
“I am extremely disappointed with E.ON's handling of my recent issue regarding the installation of 40 solar panels and their impact on energy readings. Despite raising concerns that the meter appears outdated and may not be accurately accounting for the energy generated, E.ON’s response has been dismissive, implying there is no measurable impact. This not only ignores the facts presented but raises serious questions about the reliability of their systems and adherence to regulatory standards.
Key points of concern:
Accuracy and Compliance: Under the Electricity and Gas (Internal Markets) Regulations 2011, suppliers are obligated to maintain accurate metering equipment. If the meter is faulty or outdated, E.ON must take immediate action to investigate and resolve the issue, which has not occurred.
Billing Discrepancies: The Electricity Act 1989 requires suppliers to provide accurate billing. Historical inaccuracies, coupled with this unresolved issue, suggest a breach of this duty.
Deflecting Responsibility: Instead of addressing the issue directly, E.ON directed me to escalate to the Energy Ombudsman prematurely. The Ombudsman exists as a last resort, not as a way for suppliers to avoid their obligations.
Safety Risks: An outdated meter could present additional safety concerns that E.ON has shown little urgency to address.
Customer Involvement: Despite my offer to involve my solar installation company at my own expense to facilitate the investigation, E.ON has not taken the necessary steps to resolve the matter.
This experience has left me with little faith in E.ON’s commitment to customer service, safety, and compliance. I hope this review serves as a warning to others considering doing business with E.ON.
E.ON must prioritise resolving customer issues rather than deflecting responsibility. A site visit to inspect the meter and address these concerns is not just a courtesy—it’s a legal and ethical obligation.
Avoid this company if reliability and accountability are important to you.”
“Smart Meters:
A Complaint because they are dangerous!!
The Energy Bill will force the introduction smart energy regulations upon citizens throughout the UK with threats of enforcement, prohibitions and sanctions against customers who refuse to comply. Smart meters are known to carry health risks. There are concerns that smart meters are fire hazards and there are also concerns for privacy via the use of unauthorised surveillance monitoring of items within private homes. The public are rightly concerned about threats for non-compliance with the introduction of enforcement with huge fines or even prison sentences for members of the public who refuse smart meters. Utilities and Government officials who use such threats could be committing an assault and trespass against innocent tax paying citizens within their own private homes.
It appears that some energy suppliers are riding roughshod over customer’s requests to opt out. Members of the public who do not wish to accept the risks associated with smart meters due to health concerns/ Electrosensitivity (ES) should be treated with respect by the energy supplier and allowed to use the right to opt out. Freedom of choice should be protected. We also call on the UK Government to protect the rights of customers who are unaware of health and safety risks associated with smart meters. What about the elderly in care homes, those with no voice and above all our children. Isn’t it the Government’s duty to safeguard the public against risks?”
