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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
AVOID THIS SCAMMING COMPANY AT ALL COSTS! Paid £220 for a 5 minute misdiagnosis fault on a boiler. Than called me the next day with a quote of £800 to fix it. I called in a local engineer who fixed a loose wire for £65. Do some research on the directors and you will find this is the 3rd facility company they have set up. The previous 2 companies were dissolved owing thousands of contractors and suppliers thousands and thousands of pounds. These clowns are not qualified to run a bath let alone company and should be banned from operating.
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Posted 3 years ago
Called them up to tell them that my back boiler wasn't working, that the pilot light and thermo coupling thing wasn't working. They sent someone out who told me it wasnt working and will need a new part, and they charged me £222.00 for that.
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Posted 3 years ago
Worst company ever bunch of thieves.
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Posted 3 years ago
Contractor for ERG. I charge ERG my fee, I’ve found out they double that payment to the customer. I have also not been paid for the last several jobs. As someone who has done work for this company who is on the inside do not book them. My only regret is not knowing all of this before agreeing to cover work for them. If you book these, you are a fool. Don’t say you didn’t get told.
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Posted 3 years ago
This company give Amazon vouchers for good reviews even though their service wasn't used.
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Posted 3 years ago
Not happy with company standards. Not happy with company standards. i rang up the company thinking i was getting an engineer who worked for erg but they are all subcontracted . they are well known on rogue traders for misleading information on their websites. i called and spoke to one of there sale agents and they made me rush and didn't seem happy to answer my questions but i was in need as i had no power so i had no choice and i paid £125 for a 3 minute job and the engineer suggests me going with a local electrician which i thought i was. last time ill be going with this company.
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Posted 3 years ago
No wonder customers end up with the worst tradesman, they expect contractors to work for peanuts while charging the customer at least double what the job should cost. Stick to your locals and shop around, you will get a much better service and pay a lot less.
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Posted 3 years ago
Avoid at all costs...or take out a loan t cover their charges an absolute scam company. Charged a daily rate of 990.00 for a three hour job the charged 175 hourly rate for initial assessment. No email with breakdown of costs then added vat on everything charged 165 for a piece of kit that was 65 in the screwfix catalogue. Appalling customer service. Took money from my card within 20 minutes of job being finished yet could not and still have not provided me with a written invoice or electricity safety certificate. Had to agree to job as otherwise would have had no electricity. Shambles absolutle shambolic way to run a business.
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Posted 3 years ago
Re company order number 382137 February 2022 AVOID AVOID AVOID I would avoid this company at all costs they charged my 88 year old father £714 to change a thermostat on a holiday caravan shower. UKs biggest rip off merchant in my opinion
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Posted 3 years ago
I was VERY disappointed by this company they said they would come between 10 am-11.30amthen this was changed to 1 -1 30 pm then changed again to between 3/4pm I cancelled them also they were going to charge £165 plus parts if necessary.I found another locksmith who say they will come in half an hour and what do they charge £45.
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Posted 3 years ago
Robbing fools. Charge £162 for a electrician to stand on my doorstep. They claim I didn't cancel. They have since provided me with audio recording in which they say "no cancellation fee" They think it is ok to keep my money 😂
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Posted 3 years ago
They sent an electrician to my house at a cost of £162. The guy didn't even step foot in my house. You need to go to bank and request chargeback. Failing that, go to small claims court. You have rights under the Consumer Act for purchase of services. Check it out. Perseverance people!!
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Posted 3 years ago
I agree with all the reviews here - they sent a smelly Guy called Gary Pickering to my house. He spent 9 seconds, (honestly) looking at my boiler, pressed a button - charged an exorbitantly high fee - and it stopped working again by next morning. No customer service, no refund, no further way of contacting them. I am going to report them everywhere - Twitter, Neighbourhood app, the consumer affairs dept, and other social media apps. They will not even give me the name of a manager - they will not escalate my query. They are SCAMMERS. BTW I am going on to a local radio show to expose them too.
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Posted 3 years ago
Scam company ! Came Saturday morning for LARGE call out fee. Told me it needs a part and then haven't heard from them since. Keep calling them and being told the engineer hasn't done his report yet. In the meantime we have no heating or hot water and have a disabled child at home. Disgusting service. AVOID
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Posted 3 years ago
They are fraud company. DO NOT USE THEM.
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Posted 3 years ago
DO NOT USE. Save yourself the money. They book local companies to come out and do the work for you. Take your money staright away then do not pay the sub-contractor!! You pay over twice the amount they pay the sub-contractor. You pay £160.00, they offer to pay the sub-contractor £60.00 after 30 days, then they do not pay.
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Posted 3 years ago
Use at your own risk. We nearly died after one of their engineers was sent out to service our boiler. They are denying any responsibility despite there being independent proof. AVOID AT ANY COST. REPORT TO TRADING STANDARDS. THEY HAVE PUT LIVES AT RISK.
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Posted 3 years ago
Do not use this company! They take your money upfront after promising to carry out certain work and they turn up but don't follow through on the work. They charged me £162 to dig a hole, refused to give me a refund and were completely unreasonable. Stay away!
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Posted 3 years ago
Carried out numerous electrical maintenance jobs for them and I'm still chasing payment for them, even though they've advised payment dates.
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Posted 3 years ago
SCAMMERS TAKE YOUR MONEY DON'T COMPLETE WORK
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Posted 3 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews