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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Called them on electric emergency. Burnt out fusebox at a elderly couples house. Box was live. No power so no heating no hot water or lights. Phoned again and again, One chap turned up looked said cant do any thing went away. The emergency was to get the power back on. never came back. I made sure they didn't rob £165. What a way to treat elderly people. disgusting
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Posted 3 years ago
Arranged for a locksmith to attend our property as the lock stuck in the locked position when we left for a night away. Locksmith was due to arrive between 2pm-4pm the following day. Nobody turned up. The excuse when I rang was ‘the worker had to go home and couldn’t finish his jobs’. Beware of this company. £175 per hour +vat when they do turn up. Total waste of time. Do not bother with them. Not worthy of even one star.
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Posted 3 years ago
Absolutely terrible, avoid at all costs. I only used them because they said they will attend the property immediately, others would be 2 days. ERG's quoted price was £185+vat to shorten a gas pipe, reconnect and leak test. This was almost £100 more than others but I could not wait. ERG actually did not come until late on the 4th day and then charged £477! Criminal but once they have your card details - that is it. The work was fine but it was done by a sub contractor not by ERG staff. It is an organisation full of office staff who do not know what they are doing - they seem to be wholly reliant on sub contractors to deliver the work but they load the cost and grab extra money if they like.
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Posted 3 years ago
I asked for a radiator to be re attached to a wall. A job that would probably take around 30 minutes. In the end the plumber only capped the pipes and bled existing radiators. He spent some time outside my house talking to his boss. He eventually came back after around 10 minutes and the company then charged me for 2 hours work. Over £300 to cap 2 pipes and the original job was to re attach the radiator which was not done. He messed about to the point where it would eat into a second hour. In my opinion it’s a complete scam. Do NOT use this company. Initial response was supposedly 4 hours, eventually turned up after 8 hours. Totally unsatisfactory and far too expensive. Don’t touch them with a barge pole.
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Posted 3 years ago
Absolutely disgusting service, if I could leave a 0 star review I would. Electrician came out went to supposedly get a part, never returned, I had to chase for a response and was told he wouldn’t be coming back till Tuesday and now the expect £165 twice. DISGUSTING, a scam of a company, do not go anywhere near this company. They take your card details in advance as a way of scamming you.
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Posted 3 years ago
took card details gave time window not turn up
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Posted 3 years ago
I called ERG for an emergency plumber at midday. I have no water until the problem is fixed. They said they’d come out between 3pm and 6pm. At 5:30pm they called to say they can’t come out after all. They could possibly do tomorrow but it could be at any time tomorrow. Why on earth did they accept the job if they couldn’t fulfil it? Now There is no chance of getting a plumber until tomorrow and I’ll have to spend the night without heat or water. I am totally appalled that they could treat me this way.
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Posted 3 years ago
basically purposely omitted telling me that they charge 1hr labour minimum, came and checked my boiler for about 15 minutes and then boom 150 quid bill...
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Posted 3 years ago
Was told there is only hourly rate but apparently they charge minimum 150. Additionally they were 2 days late, rescheduling the visit twice. Got only simple diagnostic (30min), no work done. Avoid.
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Posted 3 years ago
They've charged me 150£ for cutting a drain plastic pipe and let it running in a bowl and for replacing the pipe another 200...😵😵😵
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Posted 3 years ago
Waited from 10.30 in the morning i was told they would be with me before four hours after waiting until 5.10 no show from them i phoned and was told will be here before 8.00 so cancelled as my kitchen has been flooded all day. avoid !!!!!!
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Posted 3 years ago
ERG left me a week ago on a Friday with a temp 90 min repair costing £348 but I still had many sockets not working and no power to my CH system the engineer said the office would get back to me with a quote for the rest of the work ASAP. A week later the Additional Works Department contacted me saying a quote was ready for this work. They quoted £1100! The engineer at the time said a section of cable 3 feet long had a fault on it and had to be replaced. The engineer, who at the time I thought was an ok guy said in the quote it would take all day to do it at emergency rate even though this would not be an emergency call-out. This is the shocking truth – I called a local electrical company on Wednesday, he came the next morning and redid all the fault-finding and confirmed it was in fact the 3 foot section of cable. He repaired the cables cut and disconnected by ERG and replaced the faulty section of cable. He was there less than 3 hours and charged £125. This proves ERG are absolute bandits, completely shameless and exploiting.
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Posted 3 years ago
Avoid at all costs very disappointed charge me 150 call out fee the guy was only there for 25mins. I got quoted nearly 800 pound I've managed to get my boiler fixed 300 I don't no where they are getting prices from and it's so annoying when your on low income and no help I feel I was waste of 150.
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Posted 3 years ago
Booked for a quick response. Was promised attendance same day, then ERG rang to say they couldn't make it. Rescheduled for day after. Next day they rang late in the day to say they couldn't make it that day either, rescheduled for day 3. When the plumber arrived he could not diagnose the problem apart from saying that the wireless receiver needed replacing, and disconnected the clock on the boiler. Did not seem to know what he was doing - I had to look for a YouTube video to show him how to reset the controller. I sourced and fitted a replacement receiver, fault still not fixed. And I paid £150 for the privilege. Not using this company again
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Posted 3 years ago
£150.00 huffing at home
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Posted 3 years ago
ERG's plumber wanted to charge £747. Another plumber fixed the problem for £30. My central heating wouldn't work. ERG arranged for a plumber to visit one morning. The man finally arrived the following day in the afternoon. He said the hot water cylinder had a faulty valve. Replacing it would involve three hours work to drain the whole system down. Total cost, including his callout fee of £150 for a ten-minute inspection, would be £747. I tried another plumber. He fixed the problem by pressing a button on the boiler to reset the code. Charged me £30 for his visit, which also lasted only 10 minutes. I want ERG to refund the £150 I was charged for the first plumber's visit. No response so far.
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Posted 3 years ago
Don't use them. Paid £400 for 2 visits but nothing has been done to fix my boiler at all. Read all the reviews first!!!
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Posted 3 years ago
Read the reviews BEFORE you book this company!
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Posted 3 years ago
I contacted the company to book a locksmith the person turned up two days later without any tools walked in and out of the property asked me what is erg charging me. Next erg took £150 out of my account. Beware they are a scam . I wish I had read the reviews Don't waste your money and time
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Posted 3 years ago
Do not trust this company just rip you off no work done still took payment of £ 252 no compromise.
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Posted 3 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews